"Service, Accessory Modifications & Sales. "
My busy schedule changes hourly, Adam Massey along with John Martinez went above and beyond to get my car in for a routine service, additional accessory modifications and a huge customer service request (with help from Travis Pastrana) that far exceeded my expectations. Great job guys!!
"Accessory purchase and installation"
I called a few days earlier and made the appointment for 2PM on a Wednesday, hoping to have it completed while attending "Subaru School", Little did I know my vehicle was needed for the class! Morgan Roberts, the Instructor, told William Heller to go ahead with the installation, He would find a substitute vehicle to use for the class. Morgan returned in a short time and we started the class.Great experience, hands on operation of all of the features.We were given a week to use the vehicle so as to understand all the features, I wish I could go again in about a month! After about an hour and a half, we finished the class and retured to the Service Dept. and Mr. Heller informed us the car was ready and he was completing the bill. We had a great Sales Rep a week earlier, Brittany Nelson. She spent most of her day showing the many safety features and available choices.
"Too good to be true! (But it is!)"
- Jessica S.
I had such a great experience leasing my Forester from Brittany. Everything has been so smooth, no run around, free coffee and snacks - I honestly couldn't have asked for a better experience!
"Brittany Nelson "
She was awesome
Knowledgeable and confident in her job. Completely approachable. What an asset to the Subaru team.
Bought a Crosstrek. Will recommend her to friends.
Treated my daughter and me with respect.
"Great buying experience!"
Everyone that we came in contact at this dealership was super helpful and courteous. We weren't big spenders but I feel like we were treated just as if we were buying the best new car on the lot. A particular shout out goes to Brittany Nelson, our sales consultant, who was very personable and professional. She made an impression on me and my kids and made buying my teenage son's first car a joy. We were there on easily the busiest day of their year, one of at least three customers Brittany was working with at that particular time yet she made us feel welcomed and appreciated. I will definitely consider buying from Subaru Austin again on this experience alone.
Another kudos goes to the Barista Josiah Bobbitt who was crazy busy making coffee drinks (good I might add) for all the waiting customers on the busiest day of the year. He did so with a smile. My kids were blown away that Subaru Austin just does that for their customers. You don't see that kind of customer appreciation many places these days. Beats the xxxx out of the help-yourself bad pump coffee and packaged creamer you get at other, bigger, dealerships; dealers who sell trucks three to four times the price of a Subaru. It's the little things.
"I love my new Subaru! Wonderful Service and experience!"
Brittany Nelson was so helpful with a positive energy through the entire process of leasing my new Subaru Legacy. She made sure I had everything I desired in a car. My overall experience was enjoyable! Since my first experience was so enjoyable, I came back a week or so later to have anymore questions about my Subaru answered. Morgan was very informative with the technology with impeccable patience.
I would recommend this dealership for the amazing service, comfortable and enjoyable atmosphere.
Plus Subaru is dog friendly and it was not problem bringing in my miniature dachshund.
Thank you Brittany, Morgan, and Subaru Austin!
"Professional and Personal Service"
From the first phone call, the team at Austin Subaru was invested in helping me figure out the car buying process. They never pushed me towards anything outside my budget, and were honest throughout the whole process. I would definitely recommend them to anyone for a great car buying experience.