Brody Stokes
Brody Stokes at Capital Toyota, Inc.
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Brody Stokes

Servive Advisor

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

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4.6
22 Reviews
4.6

22 Reviews

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22 Reviews of Brody Stokes

May 03, 2025

Dealership Rating
Employee Rating

I went in to have my vehicle checked for a brake issue on a brand new 4Runner. I walked in and Brody was incredibly rude to me. He treated me like I did not know what I was talking about, and was very condes More

by neals0529
Recommend Dealer
No
May 05, 2025

Capital Toyota, Inc. responded

Thank you for taking the time to share your experience. We are truly sorry to hear that your visit left you feeling disrespected and unheard that is never the experience we want anyone to have at Capital Toyota. We hold ourselves to a high standard of hospitality and care, and it’s clear we did not live up to those expectations during your visit. We want to make this right, and we believe your feedback deserves to be heard by someone who can directly address your concerns. Please reach out to our Service Manager, Marty, at your earliest convenience. He is committed to listening with an open heart and ensuring your voice is fully heard. You can reach him directly at 423-892-0661. We hope you'll give us the opportunity to restore your trust.

April 19, 2025

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Very professional and courteous dealership. Everytime I go there I know I’m in good hands. More

by russharwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Capital Toyota, Inc. responded

Thank you so much for your kind words and continued trust! 🙏 It means the world to us to know you feel in good hands every time you visit. Providing professional, courteous care is at the heart of everything we do—and it’s guests like you who make it all worthwhile. We truly appreciate you being part of the Capital Toyota family and look forward to serving you for many years to come!

April 12, 2025

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Longtime customer. Have had 4 Toyotas and a Jeep serviced there for 8 years. This time whew. Brought in one of our Tacomas for brakes and a checkup. After waiting 3+ ho More

by dmarquart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Donnie Thacker , Elizabeth in service 5 stars

Apr 14, 2025

Capital Toyota, Inc. responded

Thank you so much for being a loyal Capital Toyota guest over the years. It means the world to us that you’ve trusted us with your vehicles for the past eight years. We’re truly sorry to hear about the delay and unexpected cost during your most recent visit. That’s not the level of service we aim to provide, especially for someone who’s been part of the Capital Toyota family for so long. To help make things right, please expect a call from our Service Manager, Marty Woody. He’d like to personally connect with you, go over what happened, and see how we can better support you moving forward.

March 25, 2025

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Employee Rating

Prompt service & friendly assistance every visit. Staff is very knowledgeable & answers any and all questions. More

by bjsteele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2025

Capital Toyota, Inc. responded

Thank you so much for the kind words! We’re so happy to hear that you consistently receive prompt service and friendly assistance during your visits. Our team takes great pride in being knowledgeable and making sure all your questions are answered with care. We truly appreciate your trust in us and look forward to serving you again soon!

March 13, 2025

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I went in to Capital Toyota on 2/26/25 for an oil change and tire rotation to my 2018 Toyota CAMRY. I was greeted by the service staff immediately after arriving at the dealership. Brody was very profession More

by TaJuana Mitchell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 15, 2025

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We're so happy to hear that Brody and Sarah provided you with such professional and thoughtful service. It's wonderful that we could make your visit as smooth and quick as possible, especially taking care of your 88-year-old mother. We truly appreciate your kind words, and we're grateful for your trust in Capital Toyota. If you ever need anything else, we're always here for you!

January 15, 2025

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The team was perfect! Brody got me in and out before they closed. Awesome experience! More

by Go blue
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Capital Toyota, Inc. responded

Thank you for your amazing review! We’re thrilled to hear that Brody and the team provided you with such a seamless experience and got you in and out in no time. Providing quick and efficient service while making sure every customer feels valued is always our goal. We truly appreciate your kind words and are grateful for the opportunity to serve you. If you need anything in the future, please don’t hesitate to reach out!

December 28, 2024

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Curry was excellent! !! We had been searching all day for a vehicle and Curry made it happen. We highly recommend Curry and his team for any vehicle need! More

by cordarojarratt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chandler Capehart, Curry Stone

Jan 03, 2025

Capital Toyota, Inc. responded

Thank you so much, Cordaro, for your amazing review! We’re thrilled to hear that Curry made such a positive impact on your vehicle search and turned your day around. He truly goes above and beyond to help our customers find exactly what they need, and your recommendation means the world to us. If there’s anything else we can assist you with, don’t hesitate to reach out. We’re here for all your future vehicle needs and look forward to serving you again!

November 23, 2024

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Employee Rating

We live in South Georgia right at the GA/FL line app. 30 minutes from Jacksonville and traveled to see my parents at Cloudland Canyon this week. About an hour away from our destination, we ran over somet More

by Kim Lamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gwen Livley

Dec 09, 2024

Capital Toyota, Inc. responded

Kim, thank you so much for sharing your experience! We're so happy that Gwen and Brody were able to turn a stressful situation into a positive one for you. It’s truly heartwarming to hear that they made you feel like family and helped you get back on the road safely. We pride ourselves on our compassionate and friendly service, and we’re glad it showed when you needed it most. We’ll be sure to pass along your kind words to both Gwen and Brody—they’ll be so thrilled to know they made a difference. Thank you again for choosing Capital Toyota, and we look forward to serving you in the future. Safe travels and take care!

November 08, 2024

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Employee Rating

The service department is great always fast and friendly. They are always honest about repairs needed. More

by Hoffersj121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2024

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re delighted to hear that our service team consistently provides you with fast, friendly, and honest service. Transparency and quality care are at the heart of what we do, and it's wonderful to know you feel taken care of every time you visit. We truly appreciate your trust in us and look forward to serving you again at Capital Toyota. Safe travels!

November 04, 2024

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Employee Rating

Stopped in for service as we were traveling through the area and had an issue with our RAV4. Everyone was so nice and fixed our vehicle and we were on our way quickly! More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2024

Capital Toyota, Inc. responded

Hi CJ, Thank you so much for stopping by and sharing your experience! We're delighted we could help you out during your travels and get your RAV4 back on the road quickly. Our team loves making sure everyone feels welcome, especially when they're just passing through. We hope the rest of your journey was smooth and enjoyable. If you’re ever in the area again, don’t hesitate to stop by—we’re always here to help!

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