Was told service would take two hours.
Instead it took four hours due to a holiday backup. If I was told four hours initially I would have the appointment on another day when you were not
Instead it took four hours due to a holiday backup. If I was told four hours initially I would have the appointment on another day when you were not as busy thereby saving you Uber fees
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by gmdobson37
Verified Customer
Verified Customer
Service Price Transparency
Our experiences with BMW of Sarasota have all been
positive. It’s clean and modern, with friendly and professional staff. Prices are, naturally, not cheap, but they’re very straightforward and (in our
positive. It’s clean and modern, with friendly and professional staff. Prices are, naturally, not cheap, but they’re very straightforward and (in our experience) they don’t play games.
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by Sjboro1836
Verified Customer
Verified Customer
Other Employees Tagged:
Rahul Sharma
Dec 23, 2025 -
BMW of Sarasota responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Now that I found out you stop providing rental cars for
service. I have decided to sell my BMW and purchase a. Car from a dealer that does.
service. I have decided to sell my BMW and purchase a. Car from a dealer that does.
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by dtverone13
Verified Customer
Verified Customer
Service Price Transparency
One day, a check engine light came on and indicated an
issue. After it was diagnosed, we learned the part was covered under an extended warranty. I usually dread taking my car to a dealership for repairs,
issue. After it was diagnosed, we learned the part was covered under an extended warranty. I usually dread taking my car to a dealership for repairs, but they were honest, straightforward, and handled everything under warranty.
The entire process was smooth and hassle-free. While I hope I don’t run into any more car issues, if I do, I wouldn’t hesitate to return.
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by Donalddonnelly
Verified Customer
Verified Customer
Service Price Transparency
Dec 22, 2025 -
BMW of Sarasota responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of Sarasota.
Always the best experience with Sarasota BMW.
Emilio and his team are the very best in the business!
Emilio and his team are the very best in the business!
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by ironkr37
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ken Gogarty
Dec 21, 2025 -
BMW of Sarasota responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of Sarasota to be a positive one. Please don't hesitate to reach out if you need anything else.
Brooke was amazing.
The service was wonderful. They gave me a loaner. I showed up with no appointment and they took care of me. They also were very kind in extending me
The service was wonderful. They gave me a loaner. I showed up with no appointment and they took care of me. They also were very kind in extending me some considerations for the repairs which ended up being awfully expensive but it was worth it.
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by Pvcdds1119
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2025 -
BMW of Sarasota responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Brooke was prompt and efficient.
She wasn’t too pushy to the point. Took care of issues
She wasn’t too pushy to the point. Took care of issues
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by Anordhausen
Verified Customer
Verified Customer
Dec 18, 2025 -
BMW of Sarasota responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Our advisor Brooke Beaudin was so helpful as always,
scheduled an appointment for us at a convenient time -- very accommodating-- explained the issue with the car and it is all set. A+ service!
scheduled an appointment for us at a convenient time -- very accommodating-- explained the issue with the car and it is all set. A+ service!
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by MN10
Verified Customer
Verified Customer
Other Employees Tagged:
Brooke Beaudin
Dec 18, 2025 -
BMW of Sarasota responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of Sarasota to be a positive one. Please don't hesitate to reach out if you need anything else.
Nobody is better than Emilio Torres and team at Sarasota
BMW.Always a first class experience!
BMW.Always a first class experience!
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by ironkr37
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ken Gogarty
Dec 14, 2025 -
BMW of Sarasota responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of Sarasota!
I always use BMW of Sarasota when servicing my car.
The customer service is EXCELLENT. I especially like working with Kyle.
The customer service is EXCELLENT. I especially like working with Kyle.
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by Parrisg
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kyle Rivera
Dec 13, 2025 -
BMW of Sarasota responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.