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Brooke Beaudin
602 Reviews
602 Reviews
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602 Reviews of Brooke Beaudin
March 28, 2024
BMW of Sarasota exceeded my expectations. My repair is well done and my experience with your customer relations is the best I’ve experienced anywhere. I want to make particular reference to m My repair is well done and my experience with your customer relations is the best I’ve experienced anywhere. I want to make particular reference to my service advisor Brooke Beaudin . She was welcoming and kept me continuously informed as to the progress of my repair throughout the process. I dropped off my car on Thursday and was advised that the repair would be done the next day as the part was not immediately on hand. Brooke called and explained that the part did not arrive for Friday and pickup was rescheduled for Monday. Early Monday morning Brooke checked with the service department only to find that the part had still not arrived. So we rescheduled for Tuesday morning pickup. On Tuesday Brooke checked in early with the service department to make sure the parts had arrived. Service assured her that they had and so I headed to BMW. After a long wait ( about 4 hours) the service department reported that it still did not have a particular bolt that was needed. During this entire process Brooke returned several times to the service department to check on the repair progress and reported back to me that she had been told it was still being worked on but would be done soon. Brooke arranged to Uber me to my home and when the repair was completed she had the car delivered to my door. I am writing all of this not because I am disappointed by the difficulty in getting the repair made immediately, but rather because I am extremely happy with the customer service afforded me by Brooke Beaudin. I wanted you to realize that turned what could have been a very annoying situation into a satisfying and pleasant exchange. More
by roberta4
Verified Customer
March 28, 2024
Excellent job, professional and courteous. Enjoy the experience, will purchase again from BMW of Sarasota. Enjoy the experience, will purchase again from BMW of Sarasota. More
by lglasson7
Other Employees Tagged: Loraine Campbell, Lucy Aguilar
March 25, 2024
I do not like to bring my car to dealership often. I like to wait for a needed service and try to address all items that have popped up from last visit. I find that the BMW of Sarasota has done a poor I like to wait for a needed service and try to address all items that have popped up from last visit. I find that the BMW of Sarasota has done a poor job performing requested services. The oil change was performed and so was brake service, but all other items seem to have been skipped or not really worked on. It seems like the initial work order was taken properly but what I got back is a revised work plan that did not include the items I brought to advisors attention. Let’s start: 1. Rattle under/around steering wheel? - no action 2. Rattle in the rear passenger side? - no action 3. Wind noise on speeds 70+? - not detected 4. Front passenger seat rear cover seems lose - no action 5. Rear side airbag possibly source of rattle - no action? I may be forgetting some, but I think after keeping my car for 4 days, lack of action or follow up seems intentional. It seems like at the end the dealer does not want to be bothered with really solving the issues that customer brings on $100K+ car. Once again I don’t like bringing the car to a dealer as I think more problems are created than solved. It was this case this time. I guess a technician thought it would be a clever way to solve rattles by reducing tire pressures. By putting them 4-5 point below what car actually recommends on the Tire Screen. Why? Why do that? In the process of doing this, one of my M caps was lost. Sure I got a free set to compensate me, but the point is the tech reduced tire pressure to fix rattles. Very disappointing. Also, center console leather got a scratch on it now. Not a big deal but it is there. Also, I was suggested to have an alignment in the next visit. I was told that because I have staggered wheel sizes that was needed. I found that odd as alignment on my car was perfect prior to bringing it for service, but does not seem to be the case after the service. Did a technician hit a pot hole while test driving it? I never ever was offered to perform alignment when I did not complain about any tire wear or pulls, now I wonder what actually happened on the test ride. Also, I specifically asked for a loaner and waited weeks for an appointment, but when I got to the dealership loaners were all gone. I had to wait to get a car that seems to be used by a dealership staff. Car was dirty inside and out. Dust was on the dashboard in 3 layers. Car had very little gas. Car was not taken care of and I worried that that that could be blamed on me. And guess what, the person who admitted the loaner, wanted to pin a tiny chip in a window on me. That was absurd. My service advisor quickly put a stop to that. In the end, once again I felt the dealership underdelivered on most of the items. Why do I even bother? More
by ARUBALSKY
March 24, 2024
I had no issue with the dealership itself. This is my second time using BMW of Sarasota, the first time there were no issues. I did, however, have many issues this time with my service represe This is my second time using BMW of Sarasota, the first time there were no issues. I did, however, have many issues this time with my service representative, Brooke. I felt pressured many times to make purchases through BMW instead of being allowed time to weigh my options. Additionally, I was quoted for a part and labor that was different than what I was charged (72 dollars more than quote). When I asked about this I was answered with 'well the tech has to get paid somehow.' I was very disappointed in the customer service I received at BMW of Sarasota. More
by tbessea
Other Employees Tagged: Brooke Beaudin
March 23, 2024
I was very please with BMW of Sarasota. My only concern is the dealer not having the part in stock. 2020 BMW 330i with less than 40000 miles shouldn't have a transmission oil leak so soon. My only concern is the dealer not having the part in stock. 2020 BMW 330i with less than 40000 miles shouldn't have a transmission oil leak so soon. If this is going to be a common problem with the new G20/330i. Dealerships should have these parts in stock. But overall I’m happy with the work done. Thank you BMW of Sarasota. More
by PRIMO1970NAVY
March 21, 2024
Brooke is such an asset to BMW. She is friendly, personable, great communicator, accommodating and always goes the extra mile. She is friendly, personable, great communicator, accommodating and always goes the extra mile. More
by j.decaro
Other Employees Tagged: Chong Lee, Lucy Aguilar, Paula Bryant
March 20, 2024
BMW of Sarasota is top notch! The team there has never let me down and always provides stellar service. Highly recommend! The team there has never let me down and always provides stellar service. Highly recommend! More
by channan
Other Employees Tagged: Emilio Torres , Greg Jones
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