Chad Allard

My experience at BMW of Sarasota started off very professionally, but unfortunately it ended with a disappointing customer service experience. After purchasing a vehicle for nearly $40,000, I was professionally, but unfortunately it ended with a disappointing customer service experience. After purchasing a vehicle for nearly $40,000, I was provided with only one key fob. I believe that when someone makes that kind of investment, they should receive both original key fobs. I wasn't informed about the missing key until the paperwork was complete and I was on my way out. After I left my original review, BMW responded publicly asking me to contact them. I emailed them as requested, but no one ever followed up or made any effort to resolve the issue. It feels like the response was made only for public appearance rather than to actually help the customer. I'm still willing to update my review if BMW provides the second key fob that should have come with the vehicle. Until then, I can't honestly give a higher rating because the issue remains unresolved and the lack of follow-up has been disappointing. More

by Juangonzalezaug21970 Verified Customer Verified Customer

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The salesman was good, but it took me 4 hrs to buy a car. That’s way too long. The salesman said the people washing and detailing the car were backed up. I would have rather left with a dirty car and paid That’s way too long. The salesman said the people washing and detailing the car were backed up. I would have rather left with a dirty car and paid for it to be cleaned myself than waited 3 hrs for that. If the dealership knows they are going to be busy on a Saturday, they should hire more people to work in the car wash. The long wait is unacceptable for a luxury car dealership. I doubt it would take 4 hrs to buy a Chevrolet or a Kia. More

by gratesto Verified Customer Verified Customer

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The buying process was smooth, transparent, low pressure, comfortable, and everyone was very helpful. All in all a very positive experience. comfortable, and everyone was very helpful. All in all a very positive experience. More

by Jyrxginntdssxx Verified Customer Verified Customer

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Everyone I dealt with was professional, knowledgeable, friendly and pleasant to deal with. They made the entire purchase process efficient and enjoyable. friendly and pleasant to deal with. They made the entire purchase process efficient and enjoyable. More

by mjwillis314 Verified Customer Verified Customer

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Chad was great. He made the car buying experience easy and seamless. He had the car all ready for me when I arrived and was very helpful on all aspects. I would reco He made the car buying experience easy and seamless. He had the car all ready for me when I arrived and was very helpful on all aspects. I would recommend him to others. More

by lindaloo60 Verified Customer Verified Customer

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I ordered a BMW Z4 which arrived as ordered and in pristine condition. The product genius spent 2 hours going over the car and setting up all the features We are pleased with the car and the servi pristine condition. The product genius spent 2 hours going over the car and setting up all the features We are pleased with the car and the service More

by swanson756 Verified Customer Verified Customer

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$1200 documentation fee, $1000 for tax title and registration and forced to take out their BMW Advantage cover at around $2500 (window etching, car wash, paint coating, etc) What a joke registration and forced to take out their BMW Advantage cover at around $2500 (window etching, car wash, paint coating, etc) What a joke More

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Good customer service from Daniel. Great closing process with Tammy and technical support from John. Great closing process with Tammy and technical support from John. More

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BMW NORTH of Sarasota, Has one of the best service hubs I've ever seen. Friendly, Caring, and always make me feel welcome. hubs I've ever seen. Friendly, Caring, and always make me feel welcome. More

by TOUCHOFGRACE40 Verified Customer Verified Customer

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My sales rep was professional and knowledgeable. Overall a positive car buying experience. Would recommend this dealership to others. Overall a positive car buying experience. Would recommend this dealership to others. More

by Fin3 Verified Customer Verified Customer

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