Brooke Beaudin | Page 12

Brooke is the best service manager I’ve ever had handled everything quickly and wffeciently everything quickly and wffeciently More

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Service and Brooke were excellent. The self-check in was awkward, seems like that should have been done by the advisor. Also, I was disappointed that my vehicle was not washed. Your cr The self-check in was awkward, seems like that should have been done by the advisor. Also, I was disappointed that my vehicle was not washed. Your credit card policy kind of sucks. More

by Ejw070 Verified Customer Verified Customer

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I would have given a 5. But they refused to check out my rear cross traffic safety system that is not working correctly But they refused to check out my rear cross traffic safety system that is not working correctly More

by Doug Abernethy Verified Customer Verified Customer

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Easy access to my service appointment. Everything was done with great communication regarding what additional services my car required. Everything was done with great communication regarding what additional services my car required. More

by WFCCOON Verified Customer Verified Customer

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Dealing with the Brooke and the service guy I worked with a few days earlier was excellent . However the credit card fee and check policy together are terrible. Two years ago and this year I had to leave the a few days earlier was excellent . However the credit card fee and check policy together are terrible. Two years ago and this year I had to leave the car overnight and I live about an hour away. After the car was delivered I had to pay with a credit card,and couldn't send a check back with the driver who delivered the car. These 2 services cost me about $200 in just credit card fees. Unless there is a payment policy change (such as no credit card charge if the car has to be left overnight for out of town customers, or allowing delivery drivers to bring back checks),I might have to consider other service options. More

by richard.fischer1942 Verified Customer Verified Customer

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They always take very good care of me and my car. They make me feel special each and every time. They make me feel special each and every time. More

by SSNIPES9 Verified Customer Verified Customer

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No good place to work while you wait. Just a general waiting area, no private tables or power for laptop. I’ve been to non luxury brand dealers with better set ups. No one greate Just a general waiting area, no private tables or power for laptop. I’ve been to non luxury brand dealers with better set ups. No one greated me when I first pulled into service, I never had service there before so I didn’t know where to go. After I found check in, everything was fine. More

by jmgoz11 Verified Customer Verified Customer

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Brooke was great. She kept me informed along the way and she did a fantastic job of coordinating my Uber rides. She kept me informed along the way and she did a fantastic job of coordinating my Uber rides. More

by tbonefsu1 Verified Customer Verified Customer

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It is always a pleasure doing business with you all. Me and my family always had great services at BMW Me and my family always had great services at BMW More

by MRSEMURRELL Verified Customer Verified Customer

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I was told my car was going to be ready and the service tech never actually did the work when I showed up. I had to come to pick my car up a second time. Brooke was fantastic even helping me to take care o tech never actually did the work when I showed up. I had to come to pick my car up a second time. Brooke was fantastic even helping me to take care of me when she was home sick. I don't see it as her fault. I see it as a failure in the service technician department. I only come back to you guys because Brooke does such a fantastic job. More

by ANASSIMD Verified Customer Verified Customer

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