Brooke Beaudin

Got an oil change. They checked the whole car and sent us a video of it. They were very thorough. They checked the whole car and sent us a video of it. They were very thorough. More

by RKPHIBB Verified Customer Verified Customer

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BMW of Sarasota rates tops in all areas. from service and sales the expertise was excellent. After many purchases I will still continue to keep buying only from them. from service and sales the expertise was excellent. After many purchases I will still continue to keep buying only from them. More

by jack5350 Verified Customer Verified Customer

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They were very polite and helpful, although I did have to wait an extra 2.5 hours than planned for the oil change to be completed wait an extra 2.5 hours than planned for the oil change to be completed More

by SHUTTSJASON Verified Customer Verified Customer

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First time I serviced my vehicle with Brooke she really nice and helpful thank you so much nice and helpful thank you so much More

by Sabobeh Verified Customer Verified Customer

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I believe the service team did not thoroughly investigate the issue with my vehicle. It’s evident coolant is sputtering up under hood & all over engine. They claim they tested it and couldn’t be bothered t the issue with my vehicle. It’s evident coolant is sputtering up under hood & all over engine. They claim they tested it and couldn’t be bothered to clean off all the coolant residue all over engine & under hood. Upon seeing this I asked Brooke to have it cleaned so that I could tell if there is any new leakage and I felt BMW fell short of service as mechanic should have cleaned it. I’m sure I’ll be back as this was the 2nd time coolant leaked out causing low coolant indicator light to come on. More

by Jennmonty Verified Customer Verified Customer

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Brooke did not listen carefully as I described the suspension problem, did not know the type of suspension my car had, and was very difficult to communicate with, not returning calls and unable for te suspension problem, did not know the type of suspension my car had, and was very difficult to communicate with, not returning calls and unable for telephone staff to reach her. I had such a bad experience, as soon as we returned home to Michigan, I traded the BMW for a Volvo. The Volvo dealership in Sarasota is very responsive…they make a customer feel important. More

by jhkinne Verified Customer Verified Customer

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Brooke was out because of a medical emergency but I was still taken care of. still taken care of. More

by jmarsano99 Verified Customer Verified Customer

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Carlos was the best service advisor I have ever had. He was very efficient, personable and seemed quite knowledgeable. He is a great asset for Sarasota BMW. He was very efficient, personable and seemed quite knowledgeable. He is a great asset for Sarasota BMW. More

by JJB1949 Verified Customer Verified Customer

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Overall good service, but not to the standard that I was accustomed to when dealing with service accustomed to when dealing with service More

by RONJMAILLET Verified Customer Verified Customer

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Easy to work with. Helpful. Completed required tasked and identified things that were needed and fixed Helpful. Completed required tasked and identified things that were needed and fixed More

by Dnhardy Verified Customer Verified Customer

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