Brooke Beaudin

Great service. Friendly people. Good facilities. Pleasant waiting area. Easy to schedule appointments. Multiple ways to communicate. Friendly people. Good facilities. Pleasant waiting area. Easy to schedule appointments. Multiple ways to communicate. More

by MARK.GIRARD Verified Customer Verified Customer

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Brooke and her tire specialist were knowledgeable and easy to work with. Your check in process needs to be easier however. easy to work with. Your check in process needs to be easier however. More

by Ersandler Verified Customer Verified Customer

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Brooke was very helpful during my service visit to BMW Sarasota. The work was completed on time Sarasota. The work was completed on time More

by ASERVELLO Verified Customer Verified Customer

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They are a very poor dealership. Had car serviced and the didn’t even fill up the windshield washer fluid. A software update took 2 hours. Had car serviced and the didn’t even fill up the windshield washer fluid. A software update took 2 hours. More

by Mike Verified Customer Verified Customer

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I always receive excellent service from my service advisor Brooke. She’s always very attentive, very helpful and very accommodating. She listens to all my problems and resolves all my issues in a very advisor Brooke. She’s always very attentive, very helpful and very accommodating. She listens to all my problems and resolves all my issues in a very timely manner. More

by wizreg333 Verified Customer Verified Customer

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Ash is always professional and available. Calm and easy to work with. Nicole is a genius and is also very good at her job helping us set up our systems and making sure we know how to use all Calm and easy to work with. Nicole is a genius and is also very good at her job helping us set up our systems and making sure we know how to use all the features! She is kind and patient and very knowledgeable! We came back in for a second visit with her and she was so helpful!! Couldn’t do it without her! We are very happy with our new car. We highly recommend Ash at BMW Sarasota to our friends. And Nicole as well! More

by KMOOREFL Verified Customer Verified Customer

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Brooke was great. She was transparent about cost breakdowns and service options, updated me frequently, and got me out of there as quickly as possible. She was transparent about cost breakdowns and service options, updated me frequently, and got me out of there as quickly as possible. More

by BECK.SALANDER Verified Customer Verified Customer

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The check in process was smooth, the video of the inspection clear and check out quick. inspection clear and check out quick. More

by MJHACKMAN08 Verified Customer Verified Customer

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Great customer service. Great communication about what services my car needed. Highly recommend Brooke and Sarasota BMW. Great communication about what services my car needed. Highly recommend Brooke and Sarasota BMW. More

by TRACISVANG Verified Customer Verified Customer

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scheduled an oil change with BMW of Sarasota a month in advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me kn advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me know the service was done — only to find out that they hadn’t even started it. The explanation? A lot of people had shown up that morning needing oil changes before the Thanksgiving holiday, and they were trying to squeeze them in because they were traveling. The issue is: I had an appointment. They didn’t. That’s the whole point of scheduling — especially when your time matters. Then I was told I would have to leave my car there for the rest of the day and come back later. I specifically scheduled a service appointment to avoid needing a loaner or arranging transportation. But when I asked about a loaner, they couldn’t offer one because they had already given them all away. To make matters worse, during my wait someone approached me about a windshield replacement. They suggested I call my insurance company and claim the damage was “just discovered today” — essentially asking me to commit insurance fraud. That was not only unprofessional but extremely concerning. Overall, the experience felt poorly managed and, frankly, shady. I expected better communication, scheduling integrity, and professionalism — especially from a BMW dealership. More

by Laurie.simonds Verified Customer Verified Customer

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