Brooke Bercegeay
Brooke Bercegeay at Price LeBlanc Lexus
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Brooke Bercegeay | Page 5

Service Assistant Manager

Price LeBlanc Lexus

13200 Airline Hwy
Baton Rouge, LA 70817

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4.9
115 Reviews
4.9

115 Reviews

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115 Reviews of Brooke Bercegeay

June 23, 2024

Dealership Rating
Employee Rating

Special thanks to all the people at the dealership. Great customer service. Excellent job. Thank you all. More

by edoho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2024

Price LeBlanc Lexus responded

Thank you for taking the time to leave your honest review! We are thrilled to hear that your experience with our team was five stars.

June 23, 2024

Dealership Rating
Employee Rating

Excellent service! !! Comfortable surroundings and offers a situation where questions are answered easily and quickly. More

by bobbimarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2024

Price LeBlanc Lexus responded

Thank you so much for your kind words, Bobbi! Our team works hard to provide a comfortable and informative environment for all of our customers.

June 23, 2024

Dealership Rating
Employee Rating

Interested, service oriented, always work on behalf of the customer, keep their promises and always go above and beyond. And they do return phone calls. More

by BrainDoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2024

Price LeBlanc Lexus responded

It's so great to know we exceeded your expectations here at Price LeBlanc Lexus! Thank you for coming in!

June 20, 2024

Dealership Rating
Employee Rating

Did not reinstall fasteners under hood. When called out. they replaced them but then said they were not there when the car came in. My photo proved I was right. The service writer manager More

by Gwen4realestate
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Kathryn Venable

Jun 21, 2024

Price LeBlanc Lexus responded

We sincerely apologize for any oversight regarding your vehicle service and for the communication issues you experienced. This is not reflective of the high standards we aim to uphold at Price LeBlanc Lexus, and we appreciate you bringing this to our attention. Our goal is to ensure that every vehicle we service meets the standards of excellence that Lexus is known for. Please reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com to further discuss your concerns with us.

June 15, 2024

Dealership Rating
Employee Rating

Service department always does a great job and service manager is #1. Yes, yes, yes, yes, yes, yes, yes, More

by tjbaudoin@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Price LeBlanc Lexus responded

Thank you for taking the time to leave such a positive review! We are very happy to hear that our service department exceeded your expectations. Your feedback is greatly appreciated.

June 14, 2024

Dealership Rating
Employee Rating

Easy scheduling and efficient processing time. Provided a loaner and prioritized service because we came from out of town. More

by hgwold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Price LeBlanc Lexus responded

Thank you for sharing your positive experience with us! We are glad to hear that you found scheduling to be easy. You're always our priority!

June 09, 2024

Dealership Rating
Employee Rating

Fast and friendly service, had my vehicle completed in a timely matter . Nice waiting area! More

by Lisa.dufour1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2024

Price LeBlanc Lexus responded

Thank you for your review, Lisa! Our team at Price LeBlanc Lexus always strives for the highest standards. Let us know if there is anything we can do to make your next service five stars.

June 09, 2024

Dealership Rating
Employee Rating

Always excellent service thanks again for your quality, compassion and concern for your customers thanks again More

by CRM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarah Sarfaraz

Jun 10, 2024

Price LeBlanc Lexus responded

Our customers are our #1 priority always! Thank you for visiting Price LeBlanc Lexus!

June 08, 2024

Dealership Rating
Employee Rating

I purchased my Lexus nine years ago. The service department is excellent. They have kept my car in wonderful condition. I wouldn’t trust anyone else with my car. More

by pcaseyfree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2024

Price LeBlanc Lexus responded

Thank you for choosing Price LeBlanc Lexus for your Lexus service needs. Your trust in us means the world, and we look forward to continuing to keep your car in wonderful condition for years to come!

June 06, 2024

Dealership Rating
Employee Rating

Oil change with appointment took forever. Then when my wife asked 5 different employees to please show her how to fold her side mirrors electrically.no one could answer her and when a tech wa More

by DANIELMILORDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 10, 2024

Price LeBlanc Lexus responded

Thank you for bringing this to our attention, Daniel. We apologize for the extended wait time for your oil change and the lack of assistance with your side mirrors. This is not the level of service we aim to provide, and we understand your frustration. We encourage you to reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com to speak more with us about your service experience.

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