Brooke Geyer | Page 28

The dealership was supposed to have our car for a few days but it took over 2 weeks. We own a suburban and have 4 children- we needed a loaner that could accommodate our family which the dealer could not days but it took over 2 weeks. We own a suburban and have 4 children- we needed a loaner that could accommodate our family which the dealer could not provide. Which then forced us to change plans for a ski trip. In fact we had to wait 2 weeks for a loaner and initially told we could not have one because our lease was up- a few weeks earlier. However, the dealership was never able to provide a loaner during service of our 4 year lease. When the car was returns not all of the requested service was performed, although we paid for it. We requested the TVs be repaired, they were not. The first night the car was home it leaked some type of fluid all over our driveway, as they did not properly put the car back together. The sensors beeped the entire time we drove saying they hood was open. We were unable to lock the car without setting off the alarm. We brought the car back to the dealer, under the impression the second set of repairs would take an hour. Hours later they called and said they cannot fix it, as they need the car longer. Again, unable to provide a loaner vehicle. They returned the car back to us disabling all sensors and said in maybe 1-2 weeks we could get a loaner and the proper repairs could be made. More

by MERSULLY12 Verified Customer Verified Customer

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Dropped my car off for a recall, work was done quickly & car was nice and clean when I came to pick it up. Car was brought to me instead of having me have to go get it. car was nice and clean when I came to pick it up. Car was brought to me instead of having me have to go get it. More

by BASKETBLESSED Verified Customer Verified Customer

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Hawthorne Chevrolet-not very good service. I went to the them for a sunroof issue 10 times at is was never fixed correctly the first. I left voice mails with upper management personnel and did not receive a them for a sunroof issue 10 times at is was never fixed correctly the first. I left voice mails with upper management personnel and did not receive a response. When I spoke to the salesperson, he was willing to help, but when I asked for resolution of the sunroof issue I was told that it was another department I had to go to. I was given the run around regarding the problem for about a year. Finally about a month ago, I alone had to call GM and that was what finally prompted the dealership to fix the issue. Thankfully the problem is resolved now but it was an ordeal for about a year. Thank you. More

by luigim89 Verified Customer Verified Customer

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Very quick and easy! I love that I’m able to text for an appointment and any questions. Very simple and efficient. My car is always finished in a timely manner. appointment and any questions. Very simple and efficient. My car is always finished in a timely manner. More

by mpuluse Verified Customer Verified Customer

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Mike is always great to work with and very knowledgeable. Great work great prices .Thank you , We Will continue to use Hawthorne Chevy service dept!! Great work great prices .Thank you , We Will continue to use Hawthorne Chevy service dept!! More

by jjk801 Verified Customer Verified Customer

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From the moment I came in to lease the car, to the completion of my first service visit, everyone and everything about this dealership speaks to excellence! Great job folks!! completion of my first service visit, everyone and everything about this dealership speaks to excellence! Great job folks!! More

by Chuck_D Verified Customer Verified Customer

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The work was done in a reasonable amount of time. The check in process was good and I felt reasonably safe regarding COVID. The payment process was efficient. check in process was good and I felt reasonably safe regarding COVID. The payment process was efficient. More

by Jim Kinlin Verified Customer Verified Customer

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Very poor customer service got to be the worst place in New Jersey👎 Don’t think we’ll ever come back to this dealership and I live in the town New Jersey👎 Don’t think we’ll ever come back to this dealership and I live in the town More

by SBELL7726 Verified Customer Verified Customer

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Both Steve and Joe were very friendly and courteous, and I feel tried to be as helpful as they could be. That being said, I am not very pleased with GM for their unwillingness to help me with a $3,300.00 ch I feel tried to be as helpful as they could be. That being said, I am not very pleased with GM for their unwillingness to help me with a $3,300.00 charge on my 2014 Chevy Volt! More

by alan Verified Customer Verified Customer

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I had service my car here for many year, Mike Rivera is a great service advisor, but i had bad experiences with Steve, he has not patience and get upset for anything. They don t honor online prices, since my great service advisor, but i had bad experiences with Steve, he has not patience and get upset for anything. They don t honor online prices, since my past experience i decided not to to go to this dealer anymore. More

by adn82 Verified Customer Verified Customer

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