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Brooke Geyer
486 Reviews
486 Reviews of Brooke Geyer
October 21, 2018
Visit for MIL lit. The Service writer, Brooke, accurately relayed my concern to the Service department and the issue was resolved in less than an hour. The waiting room The Service writer, Brooke, accurately relayed my concern to the Service department and the issue was resolved in less than an hour. The waiting room was more than adequate and I never felt forgotten or ignored. I would recommend Hawthorne Chevrolet's service staff in the future. More
by B.BOBDI40
Verified Customer
October 12, 2018
Free New Car Service Brooke Geyer took care of my vehicle as needed and the short wait time enabled me to have time to take care of other business that day. Brooke Geyer took care of my vehicle as needed and the short wait time enabled me to have time to take care of other business that day. More
by usmess
Other Employees Tagged: Tom Brown, Steve Kochan
October 10, 2018
Recall visit Equinox had to come in for recall. I was surprised that no one was in the garage to greet me for about 5 minutes. Manager was friendly and efficient a Equinox had to come in for recall. I was surprised that no one was in the garage to greet me for about 5 minutes. Manager was friendly and efficient and got psuper work completed quickly. Repair took less time than I was told it would take. When I was told my car was ready, it took a little time for the mechanics to find it so I could leave. This experience was unlike any previous experiences. There seemed to be a lot of miscommunication in the garage area. Everything else was okay. More
by DOROTHYP113
October 09, 2018
Satisfaction Over the years I've dealt with everyone in the service dept and every visit they've been helpful & always attentive! They do go the extra mile! Over the years I've dealt with everyone in the service dept and every visit they've been helpful & always attentive! They do go the extra mile! More
by D
Other Employees Tagged: Joe Decangi, Al Hoverman, Mike Rivera, Steve Kochan
October 08, 2018
Horrible!!! Dont go to hawthorne Chevrolet!!!!! I leased a brand new 2018 equinox on 9/26/2018 and I have nothing but problems, I brought the car back after only having it for a few days. There was I leased a brand new 2018 equinox on 9/26/2018 and I have nothing but problems, I brought the car back after only having it for a few days. There was a horrible smell with each passing day. It smells like mildew, the smell is so bad anyone that got in it said, they cant take to be in the vehicle. When I brought it back and told them about the smell they tried to act like the smell is from something I did. The manager steve in sales found that, where the spare tire is, they found it was filled with water, a lot of water. They said it was probably from a pinhole leak in back light which he said has happened with other vehicles in the past, and thats how it filled with so much water. after they had the vehicle for 5 days and I had to drive a loner which I drove longer then I had my new vehicle for. I picked up vehicle and the smell is just as bad. I was told again my the manager it just needs time to air out. The vehicle is now making sounds like it is going to stall and the brakes are squeaking. I told them i leased a new vehicle and i dont want this one with all of these problems. I was told it doesn’t work that way and their solution is to give me another loner while they look at the vehicle again. How can this be legal? How can someone sell a brand new vehicle to someone with this many problems? More
by BKNJ2009
Other Employees Tagged: Arnie Ziem , Steve Barna Jr, Someone in the service department but i am not sure of his name. He people I listed below with 1 star doesn’t ever deserve that,
October 07, 2018
Service Brought my car for oil change and tire rotation, everyone was friendly. My car was serviced promptly and everyone I interacted with was very professi Brought my car for oil change and tire rotation, everyone was friendly. My car was serviced promptly and everyone I interacted with was very professional and nice. More
by RESEARCHRUNNER
October 05, 2018
Service Just great service and professionalism They went above and beyond to accommodate my needs. Took me to work. Fixed my car and had it ready when I wan Just great service and professionalism They went above and beyond to accommodate my needs. Took me to work. Fixed my car and had it ready when I wanted. Picked me back up and since the road was closed the way I needed to go. Pete gave me directions to get home More
by Smailley
Other Employees Tagged: Al Hoverman , Pete
October 02, 2018
Very good service Brought my 2018 Bolt in for repairs...The car went completly dead. Turned out there was a cable that had a loose connection and was replaced right awa Brought my 2018 Bolt in for repairs...The car went completly dead. Turned out there was a cable that had a loose connection and was replaced right away. Your service manager, Brooke was fantastic. So pleasant and thoughtful. I like her. Keep her. More
by Tony
September 30, 2018
Awesome I did awesome I'm a simple person I either like you or I don't like you I like Hawthorne Chevrolet everyone there associated with Hawthorne Chevrolet I did awesome I'm a simple person I either like you or I don't like you I like Hawthorne Chevrolet everyone there associated with Hawthorne Chevrolet is nice. More
by Truckeral
Other Employees Tagged: Joe Decangi, Al Hoverman, Mike Rivera, Steve Kochan
September 29, 2018
Just a perfect Service with Brooke taking care of everything Brooke took care of my car in every aspect. Kept me up to date and informed me frequently. A great service adviser Chevy has working for them. Brooke took care of my car in every aspect. Kept me up to date and informed me frequently. A great service adviser Chevy has working for them. More
by Ngraetz
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