Chung Kang

We had a wonderful experience at Napleton of Arlington Heights! Everyone was friendly, professional, and extremely helpful from start to finish. The entire process of purchasing our Jeep Grand Cherokee wa Heights! Everyone was friendly, professional, and extremely helpful from start to finish. The entire process of purchasing our Jeep Grand Cherokee was smooth and stress-free. We really appreciated how patient and kind the staff was and how they took the time to answer all of our questions. We are very happy with our experience and would definitely recommend Napleton of Arlington Heights to anyone looking for a new or used vehicle. Thank you for making our car-buying experience such a positive one! More

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I would suggest if you bought a car 'certified pre owned' to verify the warranty. I bought a car back in 2023. When they brought out the paperwork, the price of the car was a few thousand dollars more than t to verify the warranty. I bought a car back in 2023. When they brought out the paperwork, the price of the car was a few thousand dollars more than the price emailed to me. I questioned it and they told me it was because it was CPO and that the certification fee was now bundled into the price of the vehicle. I asked about buying it at the price initially listed and was told no, it had to be purchased as CPO. They told me doing so came with an extended manufacturer backed powertrain warranty (100,000 miles/7yr). I ended up buying the car but called back the next day. Talked to the GM, sales manager, and salesman requesting to be refunded the difference in price and was told no because the price included the certification process and was ensured that it was well worth the couple thousand dollars. Fast forward 3 years and my car is currently at my local dealership with about $13,000 of repairs. I figure this was all stuff that would at least be included in the CPO warranty (It would be if they ever paid the fees to Mopar). I called Napleton's and spoke with Chung. He first tried telling me it wasn't certified. I explained I was forced to pay more, being told I had to buy it CPO. He asked what the issues were and I first told him the waterpump. He immediately said 'well that wouldn't be covered anyway'(even though Mopar clearly lists that it is). I told him it was also having engine issues and regardless of what the issues are, if I paid for the warranty I should have it. He talked to his service manager and called me back saying the car was in fact certified and had the 100,000 mile/7yr warranty. I called Mopar to verify and they confirmed no paperwork was ever filed. When I told Chung, he said he would have to look into it. The next day he tried telling me that I didn't buy it CPO. I told him he had literally just told me less than 24 hours earlier that it was. Which is when he then said it is certified but I didn't buy it certified, so it isn't certified for me (which makes no sense). Disa later reached out and said she would look into this and work on a resolution. Said they had switched systems and sometimes the paperwork 'gets lost'. I explained Chung had told me 3 different stories within 24 hours and it all seemed shady. The calls were on recorded lines so she said she would look into it. She later confirmed that she listened to the calls and did in fact hear him lie about the certification of the vehicle. At this point over a week went by, the dealership did repairs on the water pump and cam shaft. Disa asked me to hold off on doing the repairs to the head gasket asking if I would be willing to trade in before doing additional repairs. She put me in contact with Ray who said he would ship me a car from their dealership to trade out for mine. Told me he could get my payments to stay the same and stay within my current terms. I asked about the expenses that I have already incurred and he said those would be reimbursed to me. He admitted they were at fault and would take care of the expenses whether I chose to go with a new car or not. I asked for a price breakdown (which took 2 weeks to get) where I realized the only way he got the payments the same was because they included the reimbursement for repairs I already paid as a down payment and extended terms out another year). I explained if that was what they were doing I would rather have them pay for all the repairs/rentals and have them liable for any damage that would have been covered for the remainder of the warranty period. It has now been a month and I've had numerous email/texts telling them that I was incurring rental fees that they would be responsible for while they were dragging this out. Now they want me to buy a new vehicle from them, otherwise said they will only refund the money I initially paid for the warranty, not the actual repairs the warranty should have covered. What a joke. More

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