Brooklynn Parsons

All settings and Alexa added to my settings 4 xxxxxxx straps all my dollar coins missing and average speed driving 81-87 miles an hour tailgate still rattling seat that was ordered in approximately April straps all my dollar coins missing and average speed driving 81-87 miles an hour tailgate still rattling seat that was ordered in approximately April of 2024 still not installed smells of burnt oil and antifreeze at another dealership told me shady work and poor craftsman ship you delivered on a rollback with no chance for inspection if you had a rating for zero or negative it's your company don't ever send me thank you for a five star rating in my contact I have scratch and small sent repair for Life engine for life and key fob replacement for life $10000 should buy it out other wise you have to service when needed I can have anyone drop it off but your service people cut my seat in 3 places More

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Today (1/24/25) Brooklyn was my advisor. She is extremely friendly and easy to deal with as she walks you through your service process. This is my second time there in their department and She is extremely friendly and easy to deal with as she walks you through your service process. This is my second time there in their department and she has been my advisor both times. She is now my go to when I visit the dealership. More

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It was a quick and easy drop off, shuttle home and back, and then pick up my truck. and then pick up my truck. More

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Brooklyn does a great job in getting my jeep vehicles scheduled and serviced in a timely manner. scheduled and serviced in a timely manner. More

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They gave excellent service and they explained everything that was done to my car and if anything needed to be done. that was done to my car and if anything needed to be done. More

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Excellent service on oil change and tire rotation on July 18, 2025! I will definitely go back. 18, 2025! I will definitely go back. More

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Brooklyn my service advisor is the best! Always a smile and awesome attitude. She is very attentive, knowledgeable and helpful with every aspect of your visit.they are always busy but Brook Always a smile and awesome attitude. She is very attentive, knowledgeable and helpful with every aspect of your visit.they are always busy but Brooklyn makes you feel like your her only customer. More

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Awesome dealership and awesome service. And the Customs guy Mike was the most knowledgeable and helpful one I’ve dealt with. Kraig was absolutely fantastic. Highly recommend. And the Customs guy Mike was the most knowledgeable and helpful one I’ve dealt with. Kraig was absolutely fantastic. Highly recommend. More

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Went in for service and Brooklynn went above and beyond for us and was very friendly. She checked us in and listened to our concerns, answered our questions and got everything relayed to the mechanics. for us and was very friendly. She checked us in and listened to our concerns, answered our questions and got everything relayed to the mechanics. More

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I have never purchased a vehicle but I have used their dealership for service. I can prove they tried to get me to make unnecessary repairs. I took a truck in for a defective Tow/Haul switch. After they dealership for service. I can prove they tried to get me to make unnecessary repairs. I took a truck in for a defective Tow/Haul switch. After they diagnosed the problem, I was told the Transmission was “Burnt”. This seemed odd, I had no issues, transmission seemed fine. Foolishly I oked the repair. Later they called again and said the front end was loose, did I want to have it fixed. The front end was replaced not long ago so I know this was not true. When I mentioned this they said they would xx. I was then told it was fine and they made a mistake. Later I get another call and now the breaks need replaced. When I picked up my truck with the new transmission the Tow/Haul light still blinks on and off. Just like it did, it’s why I took it in. I contacted them to question this, now they say the switch may be bad. I already told them that, so I’m out a lot of money and my truck is identical to how it was when I dropped it off. I picked up the truck on 1-18-25. When I complained they assured me everything was legit, on 2-12-25 they sent me pics of the burnt clutches. I asked them for a time/date stamp on the pic. They stalled and sent me to talk to a diff person. The pic of the burnt clutches was taken on 2-12-25. Almost a month later, they want me to believe they kept burnt clutches from a 18 year old truck separated from other junk for a month? Highly unlikely, I know the service writer makes money, a % off the total amount billed. I know after the original diagnosis I was contacted 2 more times and they attempted to upsale me. I know the front end was claim was xx. Now I asked the person I’m talking too if they get paid a % on the total billed and now I can’t get anyone to talk to me. Last I heard they want me to bring it back so they can diagnose and fix the tow/Haul switch. The reason I took it in in the first place. IMO this is shady at best, I informed them I would be writing reviews but I will be honest, I’m not mad, I’ve been a customer for 6 years and I’ve had almost $15 in maintenance and repairs on our 2 Dodge 3500 Diesel trucks. I’ve never said a word or complained about anything. I would not trust the service department at the Owasso JGD dealership. At least get a 2nd opinion. Odds are it will save you some money. More

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