Bruce Ensign Jr
Bruce Ensign Jr at Ray Seraphin Ford

Bruce Ensign Jr

Service & Parts Director

Ray Seraphin Ford

100 Windsor Ave
Rockville, CT 06066

4.3
28 Reviews
4.3

28 Reviews

Write a Review

28 Reviews of Bruce Ensign Jr

September 04, 2026

Dealership Rating
Employee Rating

Everyone was very helpful and quick checking my car out. Looking forward to doing business with them in the future More

by gallagher_kev
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce, Celina Brijmonah

Sep 04, 2026

Ray Seraphin Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

September 04, 2026

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Employee Rating

Despite the car being dropped off after hours because of a failed starter, they were able to replace the starter by noon the next day. More

by jeanne112412
Service Price Transparency
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Recommend Dealer
Yes
Sep 04, 2026

Ray Seraphin Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 29, 2026

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Employee Rating

It was a pleasure dealing with the service department to obtain a difficult to find part. They were extremely helpful. Very much appreciated. More

by mpierro2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce

Aug 29, 2026

Ray Seraphin Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ray Seraphin Ford. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 21, 2026

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My family and myself have been using this hometown dealership for years and absolutely love them. Always fair and honest More

by edjohansen1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce, Celina Brijmonah

Aug 21, 2026

Ray Seraphin Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 18, 2026

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Good service in a timely manner. Service department was very good and cordial and the shop looked cleaner than in the past. More

by Chasesisland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce, Celina Brijmonah

Aug 18, 2026

Ray Seraphin Ford responded

Thanks for sharing about your experience with Ray Seraphin Ford. We appreciate your business and hope to see you again soon! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 10, 2026

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Very honest assessment of repairs needed. Also, had an issue with a gas smell in the passenger compartment of my 2015 Escape. They checked everything out, did test drive and found nothing wro More

by Flower
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce

Aug 10, 2026

Ray Seraphin Ford responded

Your mention of our honest assessment and thorough inspection of your Ford Escape means a lot to our team. We’re pleased Jeff could secure your refund from Ford and that Bruce’s advice to watch for small engine leaks was helpful. Knowing the inspection resolved your concerns at no charge is rewarding. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 07, 2026

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Seraphin Ford is a great dealership and have always treated me fairly. After my recent purchase of a new Ford truck I experienced an electrical problem. After dealing with Al, Bruce, and Jameson, they More

by louie31
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Recommend Dealer
Yes
Aug 07, 2026

Ray Seraphin Ford responded

Our service team is pleased we could correct the electrical issue on your Ford F-150. Hearing that Bruce and our team resolved it promptly and that you left satisfied means a great deal to us. Thank you for recommending our dealership. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 06, 2026

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Employee Rating

We can trust the workmanship materials and recommendations at this dealer on our Ford car and truck More

by dk88race
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 06, 2026

Ray Seraphin Ford responded

Thanks so much for your five-star review. Knowing you trust the quality of our workmanship, materials, and recommendations means a lot, and we’re glad the service on your Ford F-250 met your expectations. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 05, 2026

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Employee Rating

Dealership was very unorganized. Brought my car in for the first time to service, no telling where to enter the building, then told to wait upstairs. NO Sign to say what door out of More

by Maddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Pierce, Celina Brijmonah

Aug 06, 2026

Ray Seraphin Ford responded

Maddie, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 03, 2026

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Employee Rating

I didn't wait long and they did a great job on my oil change. More

by sherri_lamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Pierce, Celina Brijmonah

Aug 03, 2026

Ray Seraphin Ford responded

It’s great to hear Bruce and our team got your Ford Bronco Sport back on the road quickly with a quality oil change. Thanks for the 5-star rating! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

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