Everyone was very helpful and quick checking my car out.
Looking forward to doing business with them in the future
Looking forward to doing business with them in the future
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by gallagher_kev
Verified Customer
Verified Customer
Sep 04, 2026 -
Ray Seraphin Ford responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
Despite the car being dropped off after hours because of
a failed starter, they were able to replace the starter by noon the next day.
a failed starter, they were able to replace the starter by noon the next day.
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by jeanne112412
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2026 -
Ray Seraphin Ford responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
It was a pleasure dealing with the service department to
obtain a difficult to find part. They were extremely helpful. Very much appreciated.
obtain a difficult to find part. They were extremely helpful. Very much appreciated.
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by mpierro2
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2026 -
Ray Seraphin Ford responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ray Seraphin Ford.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
My family and myself have been using this hometown
dealership for years and absolutely love them. Always fair and honest
dealership for years and absolutely love them. Always fair and honest
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by edjohansen1
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2026 -
Ray Seraphin Ford responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
Good service in a timely manner.
Service department was very good and cordial and the shop looked cleaner than in the past.
Service department was very good and cordial and the shop looked cleaner than in the past.
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by Chasesisland
Verified Customer
Verified Customer
Service Price Transparency
Aug 18, 2026 -
Ray Seraphin Ford responded
Thanks for sharing about your experience with Ray Seraphin Ford. We appreciate your business and hope to see you again soon!
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
Very honest assessment of repairs needed.
Also, had an issue with a gas smell in the passenger compartment of my 2015 Escape. They checked everything out, did test drive and found nothing wro
Also, had an issue with a gas smell in the passenger compartment of my 2015 Escape. They checked everything out, did test drive and found nothing wrong. I was pleased and there was no charge. You can’t find a better service department anywhere. Jeff helped me obtain an over $800.00 refund from Ford for my defective backup camera. Bruce Ensign recommended “watching small engine leaks” instead of immediately recommending very costly repairs.
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by Flower
Verified Customer
Verified Customer
Service Price Transparency
Aug 10, 2026 -
Ray Seraphin Ford responded
Your mention of our honest assessment and thorough inspection of your Ford Escape means a lot to our team. We’re pleased Jeff could secure your refund from Ford and that Bruce’s advice to watch for small engine leaks was helpful. Knowing the inspection resolved your concerns at no charge is rewarding.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
Seraphin Ford is a great dealership and have always
treated me fairly. After my recent purchase of a new Ford truck I experienced an electrical problem. After dealing with Al, Bruce, and Jameson, they
treated me fairly. After my recent purchase of a new Ford truck I experienced an electrical problem. After dealing with Al, Bruce, and Jameson, they together corrected my problem in a timely manner and made sure I was satisfied. Although somewhat upset when the problem occurred I was pleased that it was corrected and hopefully is permanently fixed. I would always recommend this dealership.
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by louie31
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2026 -
Ray Seraphin Ford responded
Our service team is pleased we could correct the electrical issue on your Ford F-150. Hearing that Bruce and our team resolved it promptly and that you left satisfied means a great deal to us. Thank you for recommending our dealership.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
We can trust the workmanship materials and
recommendations at this dealer on our Ford car and truck
recommendations at this dealer on our Ford car and truck
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by dk88race
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Ray Seraphin Ford responded
Thanks so much for your five-star review. Knowing you trust the quality of our workmanship, materials, and recommendations means a lot, and we’re glad the service on your Ford F-250 met your expectations.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
Dealership was very unorganized.
Brought my car in for the first time to service, no telling where to enter the building, then told to wait upstairs. NO Sign to say what door out of
Brought my car in for the first time to service, no telling where to enter the building, then told to wait upstairs. NO Sign to say what door out of the 4 or 5 doors upstairs to open. Opened at least 2 doors before I found where to sit.
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by Maddie
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Ray Seraphin Ford responded
Maddie, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
I didn't wait long and they did a great job on my oil
change.
change.
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by sherri_lamb
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2026 -
Ray Seraphin Ford responded
It’s great to hear Bruce and our team got your Ford Bronco Sport back on the road quickly with a quality oil change. Thanks for the 5-star rating!
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369