Jeff Pierce

I am very pleased with the service I receive from Ray Seraphin Ford. When having service performed I am always kept informed as to the progress of my vehicle's service, their estimated time to complete i Seraphin Ford. When having service performed I am always kept informed as to the progress of my vehicle's service, their estimated time to complete is very accurate and always informed if anything unexpected with my vehicle This Explorer is my second vehicle I purchased at Ray Seraphin Ford and I have never had a problem with Ray Seraphin Ford, . More

by dj1ct1 Verified Customer Verified Customer

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I have issues with my radio that I showed the tech but he didn't remember. I brought my vehicle to be repaired with no success the last time it was dropped off the night before. They didn't even look at it T didn't remember. I brought my vehicle to be repaired with no success the last time it was dropped off the night before. They didn't even look at it The service manager told me to never come back More

by jneljacques Verified Customer Verified Customer

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I trust this dealership from the various interactions over the years. They do good job and have friendly service. It’s tough sometimes to schedule maintenance appointments. over the years. They do good job and have friendly service. It’s tough sometimes to schedule maintenance appointments. More

by HH Verified Customer Verified Customer

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I have been dealing with Seraphin Ford for almost 40 years, and with Bruce Ensign for 34 of those years. During that period Bruce has gone out of his way to make sure my service needs have been met. Esp years, and with Bruce Ensign for 34 of those years. During that period Bruce has gone out of his way to make sure my service needs have been met. Especially over the past year, Bruce has gone the extra mile for my wife and I, working on solving some unique problems. More

by WILLIAM.P.LAVERNOICH Verified Customer Verified Customer

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Great professional people. Guy and Bruce are driven to get my vehicle serviced and on time. Guy and Bruce are driven to get my vehicle serviced and on time. More

by rickclapp Verified Customer Verified Customer

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Courteous and ready to work with the customer to resolve any issues that unexparrive arrise. any issues that unexparrive arrise. More

by DRUMSLOUD Verified Customer Verified Customer

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My sunroof still isn’t fixed after three visits. Parts delay no technician poor communication Parts delay no technician poor communication More

by dianebythesea Verified Customer Verified Customer

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Went in, recall service completed quickly, nice and easy. Always pleasant. Good dealership to do business with. Always pleasant. Good dealership to do business with. More

by CBo Verified Customer Verified Customer

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This review is more specifically geared towards the service department. The sales team was fine with the purchase of my vehicle and I'm very happy with the vehicle I picked however it has had multiple service department. The sales team was fine with the purchase of my vehicle and I'm very happy with the vehicle I picked however it has had multiple issues between recall and under warranty issues of parts either breaking leaking, etc. the service team was completely unprofessional seemed not to care at all. My vehicle had to go in four times before they completed it. And the first two times they never even touched or looked at my car only to call me at the end of the day to tell me they didn't have time to look at it. The third time which they already knew of replacement parts that were needed I get a phone call at the end of the day to say we ordered your parts. I would've thought after the first two times they kept my Van from over 8hrs they would've ordered the parts and have them ready. I had schedule a 4th time to leave my vehicle for the entire day. I said would they at least give me a loaner since you guys have been unable to look at my car and have tied up from my work and I had to take the day off each time from work and I was told simply we don't do loaners with no apology other than what I feel where their operation excuses. Examples of reasons I was given that they don't have time was the particular technician to fix that particular part is off today. Another time I was told mechanic called out sick third time I was told we're extremely busy here and we do the best we can no apology nothing but snipping short anwsers. Due to this experience I've had with this service department I've canceled my plan to buy another vehicle from them and will purchase from another dealership. More

by happydogsathome Verified Customer Verified Customer

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Good communication. Polite on the phone. Responsive to questions. Easy to work with. Satisfied with our service multiple time. Polite on the phone. Responsive to questions. Easy to work with. Satisfied with our service multiple time. More

by Md118288 Verified Customer Verified Customer

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