Jeff Pierce
Jeff Pierce at Ray Seraphin Ford

Jeff Pierce

Warranty Admin

Ray Seraphin Ford

100 Windsor Ave
Rockville, CT 06066

4.2
27 Reviews
4.2

27 Reviews

Write a Review

27 Reviews of Jeff Pierce

October 13, 2026

Dealership Rating
Employee Rating

I was charged $230 for a diagnostic fee to tell me that the fuel sensor in my gas tank was not working Then I was offered a $890 repair once the gas tank had less fuel in it I have not had any proble More

by BOB.SULICK
Service Price Transparency
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Recommend Dealer
No
Oct 16, 2026

Ray Seraphin Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

September 20, 2026

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Employee Rating

You don't even want to know about my experience. And I just talked to a friend who was there shopping for about $ 60,000 in 2 vehicles , and was treated as though he was not qualified. Believe me , More

by coach6967
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Bruce A. Ensign Jr

Sep 21, 2026

Ray Seraphin Ford responded

I would love to discuss your concern with you and try to correct your issue. please call 860-875-3369 to discuss any service-related issue. we are unable to identify you by your username. Thank You, Ray Seraphin Ford. .

September 15, 2026

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My car is a 2008 Ford Focus and I still love it. Ray Seraphin Service has always helped me with any little problems. I don't have many but I take it in once or twice a year for its checkup. Servi More

by diane37
Service Price Transparency
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Recommend Dealer
Yes
Sep 15, 2026

Ray Seraphin Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

September 07, 2026

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I have been using this dealership for years. They are trustworthy, honest, and willing to answer any questions as well as going the extra mile to explain and guide in decision making. More

by BLUEFOXX66
Service Price Transparency
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Recommend Dealer
Yes
Sep 07, 2026

Ray Seraphin Ford responded

Thanks for sharing about your experience with Ray Seraphin Ford. We appreciate your business and hope to see you again soon! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

September 04, 2026

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Employee Rating

Everyone was very helpful and quick checking my car out. Looking forward to doing business with them in the future More

by gallagher_kev
Service Communication
Recommend Dealer
Yes
Sep 04, 2026

Ray Seraphin Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 29, 2026

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It was a pleasure dealing with the service department to obtain a difficult to find part. They were extremely helpful. Very much appreciated. More

by mpierro2
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Recommend Dealer
Yes

Other Employees Tagged: Bruce A. Ensign Jr

Aug 29, 2026

Ray Seraphin Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ray Seraphin Ford. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 21, 2026

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My family and myself have been using this hometown dealership for years and absolutely love them. Always fair and honest More

by edjohansen1
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Recommend Dealer
Yes
Aug 21, 2026

Ray Seraphin Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 18, 2026

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Employee Rating

Good service in a timely manner. Service department was very good and cordial and the shop looked cleaner than in the past. More

by Chasesisland
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 18, 2026

Ray Seraphin Ford responded

Thanks for sharing about your experience with Ray Seraphin Ford. We appreciate your business and hope to see you again soon! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 10, 2026

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Employee Rating

Very honest assessment of repairs needed. Also, had an issue with a gas smell in the passenger compartment of my 2015 Escape. They checked everything out, did test drive and found nothing wro More

by Flower
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bruce A. Ensign Jr

Aug 10, 2026

Ray Seraphin Ford responded

Your mention of our honest assessment and thorough inspection of your Ford Escape means a lot to our team. We’re pleased Jeff could secure your refund from Ford and that Bruce’s advice to watch for small engine leaks was helpful. Knowing the inspection resolved your concerns at no charge is rewarding. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 06, 2026

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We can trust the workmanship materials and recommendations at this dealer on our Ford car and truck More

by dk88race
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2026

Ray Seraphin Ford responded

Thanks so much for your five-star review. Knowing you trust the quality of our workmanship, materials, and recommendations means a lot, and we’re glad the service on your Ford F-250 met your expectations. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

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