Jeff Pierce
Jeff Pierce at Ray Seraphin Ford

Jeff Pierce

Warranty Admin

Ray Seraphin Ford

100 Windsor Ave
Rockville, CT 06066

4.3
23 Reviews
4.3

23 Reviews

Write a Review

23 Reviews of Jeff Pierce

September 04, 2026

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Employee Rating

Everyone was very helpful and quick checking my car out. Looking forward to doing business with them in the future More

by gallagher_kev
Service Communication
Recommend Dealer
Yes
Sep 04, 2026

Ray Seraphin Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 29, 2026

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Employee Rating

It was a pleasure dealing with the service department to obtain a difficult to find part. They were extremely helpful. Very much appreciated. More

by mpierro2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bruce Ensign Jr

Aug 29, 2026

Ray Seraphin Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ray Seraphin Ford. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 21, 2026

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My family and myself have been using this hometown dealership for years and absolutely love them. Always fair and honest More

by edjohansen1
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Recommend Dealer
Yes
Aug 21, 2026

Ray Seraphin Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 18, 2026

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Good service in a timely manner. Service department was very good and cordial and the shop looked cleaner than in the past. More

by Chasesisland
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Recommend Dealer
Yes
Aug 18, 2026

Ray Seraphin Ford responded

Thanks for sharing about your experience with Ray Seraphin Ford. We appreciate your business and hope to see you again soon! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 10, 2026

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Very honest assessment of repairs needed. Also, had an issue with a gas smell in the passenger compartment of my 2015 Escape. They checked everything out, did test drive and found nothing wro More

by Flower
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bruce Ensign Jr

Aug 10, 2026

Ray Seraphin Ford responded

Your mention of our honest assessment and thorough inspection of your Ford Escape means a lot to our team. We’re pleased Jeff could secure your refund from Ford and that Bruce’s advice to watch for small engine leaks was helpful. Knowing the inspection resolved your concerns at no charge is rewarding. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 06, 2026

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We can trust the workmanship materials and recommendations at this dealer on our Ford car and truck More

by dk88race
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Recommend Dealer
Yes
Aug 06, 2026

Ray Seraphin Ford responded

Thanks so much for your five-star review. Knowing you trust the quality of our workmanship, materials, and recommendations means a lot, and we’re glad the service on your Ford F-250 met your expectations. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 05, 2026

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Dealership was very unorganized. Brought my car in for the first time to service, no telling where to enter the building, then told to wait upstairs. NO Sign to say what door out of More

by Maddie
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Recommend Dealer
No
Aug 06, 2026

Ray Seraphin Ford responded

Maddie, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

August 03, 2026

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I didn't wait long and they did a great job on my oil change. More

by sherri_lamb
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Recommend Dealer
Yes
Aug 03, 2026

Ray Seraphin Ford responded

It’s great to hear Bruce and our team got your Ford Bronco Sport back on the road quickly with a quality oil change. Thanks for the 5-star rating! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

July 29, 2026

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Crew is absolutely great. No complaints on my end. Made my decision very very easy More

by JOSHLAFRANCE91
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Recommend Dealer
Yes
Jul 29, 2026

Ray Seraphin Ford responded

We’re thrilled our crew could make the service process so straightforward. Thank you for trusting us with your Ford EcoSport. We look forward to assisting you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

July 20, 2026

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I am very pleased with the service I receive from Ray Seraphin Ford. When having service performed I am always kept informed as to the progress of my vehicle's service, their estimated time to complete i More

by dj1ct1
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Recommend Dealer
Yes
Jul 20, 2026

Ray Seraphin Ford responded

We’re thrilled to hear our team kept you informed throughout your Ford’s service and provided accurate completion estimates. Thank you for choosing us again; your loyalty means a lot and we’re glad you’ve enjoyed a problem-free experience. We look forward to assisting you on your next visit. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

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