Bruce Herrera | Page 3

Always clean and friendly. They bend over backwards to serve you, not many dealerships do that. They bend over backwards to serve you, not many dealerships do that. More

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Bruce Herrera is very helpful and go above and beyond he’s an asset to your company. he’s an asset to your company. More

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Great dealership. my device advisor Teddy Chiu is always very helpful and explains all work that is being performed. my device advisor Teddy Chiu is always very helpful and explains all work that is being performed. More

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Service support at Longo Toyota has no peer. Quality of work performed is superb, staff is courteous, knowledgeable, and friendly. Communication throughout the service process is exceptional. Quality of work performed is superb, staff is courteous, knowledgeable, and friendly. Communication throughout the service process is exceptional. More

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When you have a promotion code someone should use honestly open toward the customer thank you. honestly open toward the customer thank you. More

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Great service dept. Cooperative, efficient. Friendly. Everyone helpful from start to completion. Highly recommend Longo Toyota. Cooperative, efficient. Friendly. Everyone helpful from start to completion. Highly recommend Longo Toyota. More

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Excellent service! Bruce H. our service specialist, always takes care of our needs. He is trustworthy, courteous and sincere. If he informs us that something needs to b Bruce H. our service specialist, always takes care of our needs. He is trustworthy, courteous and sincere. If he informs us that something needs to be changed, we have confidence in his recommendations as he also sends us a screenshot of the part needing to be to replaced and his thoroughness, honesty with us. We have been traveling from Burbank.to ElMonte Longo Toyota for over 25 years. In the past, we have gone to several Toyota dealers in our area, prior to servicing at Longo. We had trouble and difficulties with them. We'd rather drive over 30 miles one way to service at Longo, as we can trust and have confidness in their work. They are the best!!! Service and Quality that can be trusted! We just recently purchased a used 2020 prius hybrid from Longo and will be purchasing another electric car from them in another year! More

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Excellent service all around. Courteous employees and knowledgeable professional technicians that get the work done in a timely manner. Highly recommended! Courteous employees and knowledgeable professional technicians that get the work done in a timely manner. Highly recommended! More

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Longo is a first class operation that is dedicated to customer service. It is always a pleasant experience. customer service. It is always a pleasant experience. More

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First of all, why is it taking 4+ hours to get an oil change even with an appointment? And when they call/text that your car is ready to be picked up, and you go to pay, they tell you the paperwork is NO change even with an appointment? And when they call/text that your car is ready to be picked up, and you go to pay, they tell you the paperwork is NOT ready yet and to wait 10 min. After 10 min, tried to pay again and they said still working on the paperwork. About a half hour later was able to pay yet here my car was sitting there the whole time ready to be picked up. Also as I brought my 2017 Toyota Corolla in for an oil change the service writer is trying to upsale me on all these things that need to be done to my car because it had 61k miles on it.I need to change the transmission fluid ($143) and some kind of plates and what not ($300) and also a cabin filter ($60), so now instead of not paying anything for an oil change that was previously paid for I’m paying well over $600 with tax and labor. Oh but he threw in a $50 coupon so that brought my total down below $600. I really believe had my fiancé brought in the car they would not have tried to sell him on all these other things. I have been a loyal toyota customer for over 20 years but after this my next purchase will be a Honda! More

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