Bruce Rosales | Page 57

Inviting, friendly, accommodating, comfortable Inviting, friendly, accommodating, and comfortable. The only fault was that I wasn't told that the recall couldn't be completed until my oil change a Inviting, friendly, accommodating, and comfortable. The only fault was that I wasn't told that the recall couldn't be completed until my oil change and tire rotation were finished an hour and a half later. More

by Keithmmcelroy Verified Customer Verified Customer

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Great customer service I visited the service center in January for routine maintenance. I was greeted by Bruce quickly and he provided excellent customer service with a smil I visited the service center in January for routine maintenance. I was greeted by Bruce quickly and he provided excellent customer service with a smile. Thank you. More

by Teri123 Verified Customer Verified Customer

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Excellent service amazing people The Glen Toyota team is always amazing, knowledgeable, and makes me feel comfortable, taking the time to explain everything and answer all of my quest The Glen Toyota team is always amazing, knowledgeable, and makes me feel comfortable, taking the time to explain everything and answer all of my questions! More

by JFORKINS Verified Customer Verified Customer

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fantastic everything is nice and pleasant, outstanding customer service, and the facilities are well served. very friendly environment, excellent coffee. thanks everything is nice and pleasant, outstanding customer service, and the facilities are well served. very friendly environment, excellent coffee. thanks I will recommend this service facility More

by yb3j4r Verified Customer Verified Customer

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A lot of fluff, not a lot of substance Part of my package is free scheduled maintenance for 2 years, first one is at 5k mi. For WEEKS before I even hit 4500 mi I was receiving e-mail, v-ma Part of my package is free scheduled maintenance for 2 years, first one is at 5k mi. For WEEKS before I even hit 4500 mi I was receiving e-mail, v-mail and text reminders to make an appt. I finally came in during the holiday week. The facility is very nice, well-lit, clean and comes with amenities. All very impressive. The staff is super-friendly and courteous but at the end of the day the service was mediocre. I specifically called out that I felt like there was an issue with the brakes being too soft and to please check them. When I received the report back, I found that they only did a visual inspection and there was NO comment regarding the brakes either way. Since I had someone with me and was in a bit of a rush, I couldn't stay longer to discuss this with anyone. They didn't even change my oil on this trip. I know things have changed in new cars and with synthetic oil frequent changes are not required, but I would think for the first service, they would have done it since the engine is new and there could be things that need to be flushed out. Lastly, I had also inquired if I would be able to have a roof rack installed the same day. Answer: yes, if it is in stock. But of course it wasn't. Moreover, it was over-priced. On Toyota's web page they go for $249 ... Glen wanted $299 + installation and could even tell me what they were made of ... the guy at the counter said he thought they were plastic ... REALLY? Why are they marking up the product if they don't even bother to keep it in stock? At that point, I can order it myself. I tell this to every business who asks for a review. Go back to basics. Be good at what you are supposed to be doing ... forget the fluff and stop cheapening everything just to increase your bottom line. The biggest failure on the part of businesses today is that they make poor decisions and think the customers don't notice. Then when their business falls off, they blame the economy and use excuses like 'people just don't do xxx anymore' or 'people don't have the money like they used to' ... no, people have stopped coming to you because you don't offer the same quality products and/or service like you USED to. Food for thought ... More

by ROONEYREYNA Verified Customer Verified Customer

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Service Scheduled a routine check up on their website. Showed up at that time and was in and out with no problems. Waiting room is nice and clean. Scheduled a routine check up on their website. Showed up at that time and was in and out with no problems. Waiting room is nice and clean. More

by cbermudez147 Verified Customer Verified Customer

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2 stars Installed new tire before going over pricing with me. I would have liked to seen my options first. Other than that the service was fine. Installed new tire before going over pricing with me. I would have liked to seen my options first. Other than that the service was fine. More

by 990 Verified Customer Verified Customer

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Service center Place is clean, run efficiently and personnel are very helpful and knowledgeable. It was a pleasant experience and even though there are Toyota dealer Place is clean, run efficiently and personnel are very helpful and knowledgeable. It was a pleasant experience and even though there are Toyota dealerships closer to.me I prefer to use Glen Toyota’s service center. More

by shasei1943 Verified Customer Verified Customer

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Very good job I would thank every one there they did a very good job fixing my car the only think I will complaine about it’s the price i was axcpecting less. Over I would thank every one there they did a very good job fixing my car the only think I will complaine about it’s the price i was axcpecting less. Over all they did a good job More

by Ngharib Verified Customer Verified Customer

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5,000 K service Greeted nicely! Took care of the paperwork. Waited at the waiting room. Supplied bagel, cream cheese, butter, hot beverages. TVs for viewing. Wait Greeted nicely! Took care of the paperwork. Waited at the waiting room. Supplied bagel, cream cheese, butter, hot beverages. TVs for viewing. Wait less than 30 minutes. Car was washed after service. Great crew. More

by jpdp28 Verified Customer Verified Customer

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