705 Reviews
Write a ReviewDealership Experience
10 yrs, 8 mos
Industry Experience
15 yrs
Languages Spoken
English
Spanish
705 Reviews of Bruce Rosales
September 27, 2018
Black grease stains left behind after service Well, I had to ask for someone to come out and clean the black grease stain off the dash board and glove compartment. This is the second time it happe Well, I had to ask for someone to come out and clean the black grease stain off the dash board and glove compartment. This is the second time it happens. Mechanics seem to be careless when working and leave their prints in a number of places. The man came out and cleaned it with a regular detergent cleaner which read Clorox in it as well. This occurred the first time only there were grease stains all over the leather interior (drivers side and in the back of passenger's chair and again the glove compartment). Difference being the Clorox used damaged the leather interior of my car. I feel that for the prices charged, it should be exceptional service without causing a single damage to the auto's interior body. I am not at all happy with the service. Only reason I have given the shop a 2 Star is d/t the roomy waiting area w TVs and the vehicle drive up at shop. More
September 25, 2018
15 maintenance services have Took car right away courteous All people involved Completed on scheduled time . Very friendly Made me feel comfortable I will recommend to ot Took car right away courteous All people involved Completed on scheduled time . Very friendly Made me feel comfortable I will recommend to others Very clean More
Other Employees Tagged: Genaro Rosario, Darluis Cruz , Ryan Christensen, Jonathan Handelsman, Dwayne
September 24, 2018
Good service Always good service and good prices. The service department always give good advices for me and my family thanks again for you great service. Great c Always good service and good prices. The service department always give good advices for me and my family thanks again for you great service. Great coffee too. More
September 20, 2018
problem solved! Aproblem with torn chair plsstic was resolved promptly and professionally. Bruce was very efficient. I got updates on the progress of work in timely m Aproblem with torn chair plsstic was resolved promptly and professionally. Bruce was very efficient. I got updates on the progress of work in timely manner. More
September 18, 2018
Very satisfied with the great service In the past when I went to another mechanic I was always having problems and it was frustrating. At TOYOTA I've been satisfied with the service and a In the past when I went to another mechanic I was always having problems and it was frustrating. At TOYOTA I've been satisfied with the service and also appreciate that I can wait for the car to get fixed and it's not usually too long. More
September 17, 2018
Constant brake squeaks after service Had both the front and back brakes done and the back one is squeaking almost constantly. I took it back for them to look it up and they said nothing i Had both the front and back brakes done and the back one is squeaking almost constantly. I took it back for them to look it up and they said nothing is wrong and cleaned it and applied a no squeak spray to it. Took The car home and found out it is still happening. Note: they are trying to tell me this is normal but it's not. It's loud and didn't happen originally before I needed brake service. More
Other Employees Tagged: Ryan Christensen, Andrew Parneros, I don't remember who but just it is a guy.
September 15, 2018
Comfortable waiting room...well cared for..excellent service I was welcomed immediately with my name on the monitor. Bruce was professional and service was quick. Waiting room very inviting and comfortable. R I was welcomed immediately with my name on the monitor. Bruce was professional and service was quick. Waiting room very inviting and comfortable. Reminder sticker very helpful. More
September 09, 2018
Very good service Service is very good . Employees are very friendly and kind. I had issue with malfunction indicator light. My car was checked , no issues have been fo Service is very good . Employees are very friendly and kind. I had issue with malfunction indicator light. My car was checked , no issues have been found, I got the detail explanation regarding the root cause. My car got washed and I wasn’t changed for this service at all. More
September 07, 2018
service second vehicle leased at glen toyota & i will not go anywhere else! Sales personnel & Customer Service personnel are friendly, accomodating, helpful. second vehicle leased at glen toyota & i will not go anywhere else! Sales personnel & Customer Service personnel are friendly, accomodating, helpful. I would not hesistate in recommending Glen Toyota's service department & SalesDepartment More
Other Employees Tagged: Tom Distefano , Frank Aversa, Ryan Christensen, Neil Dimaso, Natalie Paulino, Nicole Willis
September 07, 2018
Maintenance service Glenn Toyota has a new facility dedicated for cars maintenance. The personnel is friendly, costumer oriented and professional. The facility has hi Glenn Toyota has a new facility dedicated for cars maintenance. The personnel is friendly, costumer oriented and professional. The facility has high quality amenities and drive in capability. More
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