Bryan Buck

Jake Sweeney Chevrolet responded

Hi Jep, thank you so much for the stellar 5-star review and recommendation, as our primary goal is always to deliver the absolute best, most welcoming, and seamless automotive experience every time you visit Jake Sweeney Chevrolet! We are overjoyed to hear that our entire team was absolutely fantastic to work with and that our dedication to top-tier care earned your enthusiastic recommendation to everyone. Our entire dedicated sales, finance, certified service, and parts family sends our warmest thanks for your trust, advocacy, and support, and we look forward to keeping you driving happily for all the miles ahead!

Jake Sweeney Chevrolet responded

Hi Ambery, thank you so much for the stellar 5-star review and recommendation, as our primary goal is always to deliver the absolute best, most dependable, and timely care every time you visit Jake Sweeney Chevrolet! We are thrilled to hear that you can always count on our team to provide awesome customer service and complete your maintenance in a timely manner. Our entire dedicated sales, finance, certified service, and parts family sends our warmest thanks for your continued trust and support, and we look forward to keeping you driving happily for all the miles ahead!

Jake Sweeney Chevrolet responded

Hi cappyoct17, thank you so much for the stellar 5-star review and recommendation, as our primary goal is always to deliver the absolute best, most professional, and accommodating care every time you visit Jake Sweeney Chevrolet! We are thrilled to hear that our service team was so accommodating to your servicing and scheduling needs, ensuring a smooth and convenient experience from start to finish. Our entire dedicated sales, finance, certified service, and parts family sends our warmest thanks for your trust and support, and we look forward to keeping you driving happily for all the miles ahead!

Jake Sweeney Chevrolet responded

Hi Jeffrey, thank you so much for taking the time to leave us a 4-star review and positive feedback, as our primary goal is always to deliver the absolute best, most efficient, and respectful care every time you visit Jake Sweeney Chevrolet! We are glad to hear that our representatives were friendly and respectful from start to finish, providing timely service to get you in and out without delay. Our entire dedicated sales, finance, certified service, and parts family sends our sincere thanks for your trust and support, and we look forward to earning that 5th star on your next visit and keeping you driving happily for all the miles ahead!

Jake Sweeney Chevrolet responded

Hi Bfreeman2008, thank you so much for the stellar 5-star review and recommendation, as our primary goal is always to deliver the absolute best, most clean, and professional experience every time you visit Jake Sweeney Chevrolet! We are thrilled to hear that our friendly and helpful staff took such great care of you and that you are completely in love with your new SUV. Our entire dedicated sales, finance, certified service, and parts family sends our warmest congratulations on your new ride and our sincere thanks for your trust and support, and we look forward to keeping you driving happily for all the miles ahead!

Jake Sweeney Chevrolet responded

Hi lbruno1111, thank you so much for the stellar review and for sharing your experience, as our primary goal is always to deliver the absolute best, fastest, and most dependable maintenance care here at Jake Sweeney Chevrolet! We are thrilled to hear that our service department provided fast, easy, and quality work that earned your trust for all your future automotive needs. Our entire dedicated sales, finance, and certified service family sends our warmest thanks for your recommendation, and we look forward to caring for your car for all the miles ahead!

Jake Sweeney Chevrolet responded

Hi Flowers4brenda, thank you so much for the wonderful 5-star review and for your continued loyalty, as our primary goal is always to deliver the best, most respectful, and satisfying automotive experience here at Jake Sweeney Chevrolet! We are absolutely thrilled to hear that this was your third time buying a vehicle with us, that you wouldn't go anywhere else, and that our team consistently provides you with great service and respect. Our General Manager, Rob Hall, along with our entire dedicated Cincinnati sales, finance, and certified service family, deeply appreciates your trust and support, and we look forward to keeping your car running in peak condition for all the miles ahead!

Jake Sweeney Chevrolet responded

Hi cnuce, thank you so much for the wonderful 5-star review, as our primary goal is always to deliver the best and most transparent automotive care here at Jake Sweeney Chevrolet! We sincerely apologize that the initial repair didn't quite hit the mark, but we are so glad our team was able to provide a hassle-free loaner car and successfully resolve the issue the very next day. Our General Manager, Rob Hall, along with our entire certified Cincinnati service department, truly appreciates your patience and support, and we look forward to ensuring your next routine maintenance visit is completely seamless!

Jake Sweeney Chevrolet responded

Thank you for taking the time to share this feedback. While we are glad the initial oil change was quick, we completely understand why the rest of your visit was so disappointing. It is incredibly frustrating to be told your backup camera would be checked at drop-off, only to be redirected to a separate diagnostic appointment after you’ve already paid. We apologize for that communication gap—though we have to say, great job on rebooting the computer yourself to get it working! Furthermore, leaving oil marks on your front fender and driver door is absolutely unacceptable. Your truck should have been wiped down and returned to you clean. We have searched our recent service logs and cannot find a record of this visit in our system under your display name. We want to learn more about your experience so we can properly address this lack of care with our team. Could you please contact our Service Manager, Dustin Davis, at 513-782-2800? He would appreciate the opportunity to look into this and ensure your next visit is the 5-star experience you deserve.