Jim Ackerman

Disappointing. Went in for an oil change which was fairly quick. Requested at check in to check on the backup camera not working and was told it would be checked. Went in for an oil change which was fairly quick. Requested at check in to check on the backup camera not working and was told it would be checked. After paying the invoice and starting the truck, the back up camera was not working. Went back inside and asked a different rep about it and was told I needed to take it to diagnostics. I had no time to do that. Drove home and decided to reboot computer by disconnecting battery, which worked. While doing this I found oil marks on front fender and driver door. Thought the experience could have been better. More

Report | Print

The Jake Sweeney crew have always provided top notch service in every area. I have dealt with new car sales, used car sales, service department and parts department and each department have provided th service in every area. I have dealt with new car sales, used car sales, service department and parts department and each department have provided the most knowledgeable, helpful and professional help. Everyone always had a smile. Thank you Rich, Austin G, Joey, Jessica, Nolan and so many more. And of course as always Rob Hall More

Report | Print

Don’t care about buyer they will sell you junk and expect you to pay for it . Chevrolet needs to look at their dealers you to pay for it . Chevrolet needs to look at their dealers More

Report | Print

Do not purchase, trade, or have your vehicle serviced at this dealership. They are really all about how much money they can make, could care less about customer service, and no care for the brand that they this dealership. They are really all about how much money they can make, could care less about customer service, and no care for the brand that they represent. Went to this dealership to place an order for a replacement vehicle. Please keep in mind I have previously bought a truck from them (not the one being replaced) and have had my car serviced there for years. I am also part of the GM Family First. Before placing our order we gave the dealership our case number, adviser's name, and number. They spoke to our advisor, knew that we were placing this order to replace the GM vehicle that we currently own. Days after we spoke with the dealership, we go in and place the order. We placed the five hundred dollar deposit down on this truck and received an order number. THREE WEEKS later this dealership cancelled our order without telling us. We found out when we checked our status on Chevrolet's website. When I spoke with the dealership to find out what happened, I was told that they cancelled the order because they were not going to make any money off of this truck. That was their only excuse as to why they cancelled this order - no other reason than because they were not going to make any money off of this truck. Please do not support this business in any way. More

Report | Print

This company sold me three cars. This time they put a wrong contract information. I went to talk to them the finance guy yelled at me and walked away. After getting a new finance guy to talk to us and he wrong contract information. I went to talk to them the finance guy yelled at me and walked away. After getting a new finance guy to talk to us and he promised he call back to verify..he didn't..left message for supervisor he didn't call..I finally found out it was Capital One not GM Financial who they said I was financed by. So they didn't call back or bother..but it was their fault. If you buy a car go to Darin Aden who knows his stuff...I didn't buy a car from him this time...I wish I would have...he's the only one in that place who is smart, kind and does take care of customers...I give there people a F More

Report | Print

Where do I begin? Overcharged, dealership pockets all rebates, incentives then double dips by working them into your next loan. I have numerous complaints escalated. GM Financial trying to get them to co rebates, incentives then double dips by working them into your next loan. I have numerous complaints escalated. GM Financial trying to get them to correct paperwork on overchsrge... Jake Sweeney refusing, says see ya in court to all. Word to wise...IRS. More

Report | Print

Worst experience with sales person, sales managers, inaccurate reporting when turning in leases, sales mgr yelling at you on the phone, harrassing behavior, giving consumers vehicles with admittance of inaccurate reporting when turning in leases, sales mgr yelling at you on the phone, harrassing behavior, giving consumers vehicles with admittance of problems...two vehicles low tires, having to detail them myself, not having all mats in car...rickie the sales person takes over 5 hours for 2 cars to finish the deal. A lot more than this with my experience. Stay away from this dealership. More

Report | Print

Terrible customer service - lack of negotiating We took our 2014 Traverse in for some warranty work. The car was in the shop for 11 days and the warranty company was only authorizing 4 days for the We took our 2014 Traverse in for some warranty work. The car was in the shop for 11 days and the warranty company was only authorizing 4 days for the work to be completed. On the 11th day I received a call from the service department stating my car fell off a lift. I went to look at it and took some pictures to show my husband. We ended up purchasing a vehicle from another dealership because Jake Sweeney's general manager told me they would give us an additional $1000.00 rebate and a discount on the warranty. He told me to take it or leave it. If we totaled it on the street we wouldn't even get that. We didn't total it, they did. The car was in great shape and just needed a couple things done which was warranty work. I have the loss of the vehicle due to Jake Sweeney and then they will only sell me a car if they are profiting from it. I was the only one taking the loss and I wasn't involved in the incident. This did not seem like a fair offer or a good way of doing business. More

Report | Print

Lies, dirty tactics, and sleezy management team They told me about 1 truck and had me drive down from Columbus. Once i got there, the truck magically cost more than they said. But there was anothe They told me about 1 truck and had me drive down from Columbus. Once i got there, the truck magically cost more than they said. But there was another one that fit my budget. I think thats the definition of bait and switch. During the paperwork phase of this, they said to me there would be no payment penalties and there were.... on the back of the contract no one looks at is where it was written. There was also a fee to have a loan through this specific bank. On the paperwork it says amount financed. Thats not the actual amount financed, you have to look further down the page to see the amount with all the fees added. When I called a few months later to get a better idea of what actually happened, i was told the guy who worked my deal was fired for doing stuff like this. They said i would be getting a call to make it right. James Dalton called at 1030am. He heard my story and said he could help. He said Jake Sweeney values their reputation and they would make it right with me. He said he would call me by noon. They would buy back my truck and upgrade me to a better truck. By 1pm, i still had not heard from him. So at 115pm i called James. He said he was finishing a deal but would call me back shortly. Another hour goes by. I called back again. He said he would get back to me by the end of the day with a deal. At 630pm he called and said it would have to be monday. At 3pm monday i followed up again. Now he sent me a string of nasty text messages stating its not his problem I didnt read the contact. I then sent an email to Greg Sweeney, Josh Sweeney, and Jim Ackerman. None of them could even spare a few seconds for a response or a phone call. i get they are in business to make money. I see they dont really care about their customers either. The problem I have is their tactics are dirty. They really make that xxxxxxx car dealer perception come to life. I find it odd that some of the positive reviews are showing posted 1 week ago, and the response from owner shows 5 months ago..... looks very fishy to me! Especially considering the dishonest tactics they use They did pay my $195 loan fee back... but nothing on pre payment penalty or an offer to buy back my truck like they originally promised. They have also banned me from their facebook page. I put my interactions in under the review jake sweeney section and they blocked me. Sounds like they dont actually want real feedback. Just the fake reviews they post themselves. Promised a phone call from the management team to resolve my issues on 9/6. BIG SURPRISE!!! No call back!!! More

Report | Print

Marginal at best Not impressed with this dealer in general. Seems like certain behaviors are permitted from employees (drinking on the job) that shouldn’t be, ever. Th Not impressed with this dealer in general. Seems like certain behaviors are permitted from employees (drinking on the job) that shouldn’t be, ever. These people still work there and one wonders why. More

Report | Print