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Bryan Downs
Bryan Downs at #1 Cochran Buick GMC Monroeville

Bryan Downs | Page 3

Service Advisor

#1 Cochran Buick GMC Monroeville

4520 William Penn Highway
Monroeville, PA 15146

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4.8
155 Reviews

Dealership Experience

13 yrs, 8 mos

Industry Experience

22 yrs, 3 mos

4.8

155 Reviews

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155 Reviews of Bryan Downs

August 30, 2025

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Employee Rating

Great service every time! Recommendations given for fluids and checks based on mileage but no pressure to fix! More

by Whimsycake
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Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

#1 Cochran Buick GMC Monroeville responded

We are so glad you had a positive experience with our team! Thank you for choosing us; we hope to see you again soon!

August 20, 2025

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Employee Rating

Gage Clark and his service team are the bomb! They fixed my QX80 truck and kept me abreast the entire time! I was really impressed with the professionalism and swift Action and service. I am defi More

by DJ
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gage Clark

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Aug 21, 2025

#1 Cochran Buick GMC Monroeville responded

It's our pleasure to help, DJ! We appreciate you choosing us, and hope to serve you again soon!

July 22, 2025

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Employee Rating

My service was advisor was very professional polite, courteous, and did a great job with communicating with me about what was going on with my car and when it would be done More

by Redsportrese
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Luciana

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Jul 23, 2025

#1 Cochran Buick GMC Monroeville responded

Thank you for your fantastic feedback! We're thrilled to hear that your service advisor provided such a professional and communicative experience, and we look forward to serving you again!

July 22, 2025

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Employee Rating

Horrible they are rude and done damage to my vehicle and not a care about it More

by Pattyyeager68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 30, 2025

#1 Cochran Buick GMC Monroeville responded

We're sorry to hear about your experience, and we have addressed your comments internally.

Jul 22, 2025

Pattyyeager68 responded

They were very rude. They damaged my windshield. I had to pay three dollars for windshield. They first told me the car was going in for an ABS recall then after they got it there was only an airbag recall get the brake lights on the car is 19 years old it’s 2006. The whole underneath is rusted so somebody can put on a hoist but yet I have 2002 Subaru outback 2001 for Mustang 1999 Ford F150 I have Camaro 91 and 92s and none of them are arrested out that doesn’t say very much for infinity and when I called him about it, they said there’s nothing we can do

Jul 22, 2025

Pattyyeager68 responded

Then when I tried to call them to see if it was done, they kept hanging up on me. I had to call the lady that makes the appointment to even get anything about my car and I took it to one dealership and without even sending to me, they took it somewhere else and I need to pick it up there.

June 16, 2025

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Employee Rating

Great service! Jerry has been my service guy and he a top professional team member. More

by Teetimeth
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 17, 2025

#1 Cochran Buick GMC Monroeville responded

Thank you for the kind review! We value your loyalty, and look forward to serving you again.

June 16, 2025

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Employee Rating

The service personnel were courteous and accommodating. The service was performed in a professional and timely manner. More

by Klh1klh
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 16, 2025

#1 Cochran Buick GMC Monroeville responded

It's our pleasure to help- we hope to see you again!

June 08, 2025

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Employee Rating

Service personnel are always very kind, keep me informed, and provides information throughout the time I’m waiting. More

by jchlystek0820
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Recommend Dealer
Yes
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Jun 09, 2025

#1 Cochran Buick GMC Monroeville responded

It's our pleasure to help! We look forward to welcoming you back for your next visit.

June 08, 2025

Dealership Rating
Employee Rating

Always timely and thorough. Explanations are clear. Waiting area is comfortable and accommodating. Good WiFi. Courteous staff. More

by Micnicholls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gage

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Jun 09, 2025

#1 Cochran Buick GMC Monroeville responded

Thanks for sharing your great experience with us! We hope to see you again.

June 03, 2025

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Employee Rating

Excellent service. Excellent staff. My issue was solved quickly. And the problem was thoroughly explained. More

by DWHTeach
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 05, 2025

#1 Cochran Buick GMC Monroeville responded

We're happy to help- please let us know if you need anything else!

May 21, 2025

Dealership Rating
Employee Rating

They were very professional. It did take over 2hrs.but things happen.they actually compensated me with a extra oil change. More

by Cinman203
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 21, 2025

#1 Cochran Buick GMC Monroeville responded

Thank you for bearing with us! We appreciate your patience and apologize for the delay. We look forward to the opportunity to work with you again.

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