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Bryan Downs

Overview Reviews (155) Inventory (270)

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Bryan Downs

Bryan Downs | Page 4

Service Advisor

#1 Cochran Buick GMC Monroeville

4520 William Penn Highway
Monroeville, PA 15146

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4.8

155 Reviews

Overview Reviews (155) Inventory (270)

Dealership Experience

13 yrs, 8 mos

Industry Experience

22 yrs, 3 mos

4.8

155 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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155 Reviews of Bryan Downs

May 17, 2025

Dealership Rating

Employee Rating

Bryan was fantastic. Hope to see him again when I go back. Excellent service center Hope to see him again when I go back. Excellent service center More

by jamessemler

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 20, 2025 -

#1 Cochran Buick GMC Monroeville responded

Thanks for sharing your great experience with us! We look forward to seeing you again.

May 10, 2025

Dealership Rating

Employee Rating

Great service. Tyler and the team were excellent. Quick diagnosis and took care of everything. Excellent customer service. Tyler and the team were excellent. Quick diagnosis and took care of everything. Excellent customer service. More

by markovu1976

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tyler.

May 11, 2025 -

#1 Cochran Buick GMC Monroeville responded

It's our pleasure to help get you back on the road and running smoothly! Thank you for choosing to work with us. We hope to see you again!

May 06, 2025

Dealership Rating

Employee Rating

The service department were great! My sales lady approached me to assure that I am happy with my vehicle. My sales lady approached me to assure that I am happy with my vehicle. More

by JT

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Donna Dunnivan

May 09, 2025 -

#1 Cochran Buick GMC Monroeville responded

Thanks for the great review! We're always happy to help. Looking forward to welcoming you back for your next visit!

May 05, 2025

Dealership Rating

Employee Rating

This dealership is very convenient to get to and everyone is very polite to their clients is very polite to their clients More

by Sherry Yellets-Terry

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 06, 2025 -

#1 Cochran Buick GMC Monroeville responded

It's our pleasure to help! We look forward to seeing you again.

April 30, 2025

Dealership Rating

Employee Rating

The service was timely and staff very helpful with the services required. I would recommend tomyfriends services required. I would recommend tomyfriends More

by powderly136

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry

May 06, 2025 -

#1 Cochran Buick GMC Monroeville responded

Thank you for recommending us! We hope to see you again.

April 30, 2025

Dealership Rating

Employee Rating

I was greeted quickly and politely my car was done within 45 minutes washed and returned to me and I appreciate all your service. Everyone was very professional and polite. 45 minutes washed and returned to me and I appreciate all your service. Everyone was very professional and polite. More

by charblood

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 06, 2025 -

#1 Cochran Buick GMC Monroeville responded

Thanks for sharing your great experience with us! We're happy to help get you back on the road. Please let us know if you need anything else- we hope to see you again!

April 29, 2025

Dealership Rating

Employee Rating

The workmanship was good, but were there for 5 hours. They would not provide a vehicle so we could do vital errands They would not provide a vehicle so we could do vital errands More

by jmezahoran

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Apr 29, 2025 -

#1 Cochran Buick GMC Monroeville responded

Thank you for taking the time to share your experience with us. We apologize for the lack of loaner vehicles, and understand your frustration. We have shared your comments with our management team, and hope for another opportunity to better serve you in the future.

April 28, 2025

Dealership Rating

Employee Rating

Service advisor is very helpful. My appointment was 11 am and they took me in sooner, knowing I have several businesses and time is of the essence! My appointment was 11 am and they took me in sooner, knowing I have several businesses and time is of the essence! More

by gvcv001

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Apr 28, 2025 -

#1 Cochran Buick GMC Monroeville responded

It's our pleasure to help get you back on the road! Please let us know if there's anything else we can do to assist. We hope to see you again!

April 27, 2025

Dealership Rating

Employee Rating

courteous, listened to my car needs and answered my questions that i had with something else that was not related to what i had scheduled questions that i had with something else that was not related to what i had scheduled More

by imgr82008

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 28, 2025 -

#1 Cochran Buick GMC Monroeville responded

It's our pleasure to help! Thank you for choosing us. We hope to see you again!

April 27, 2025

Dealership Rating

Employee Rating

I went in for a walk-in appointment for an oil change and tire rotation. The service advisor was very accommodating. tire rotation. The service advisor was very accommodating. More

by Connie

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 28, 2025 -

#1 Cochran Buick GMC Monroeville responded

It's our pleasure to help! Please let us know if you need anything else. We hope to see you again!

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