Bryan Gacayan
Bryan Gacayan at BMW of Palm Springs

Bryan Gacayan | Page 9

Professional BMW Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.9
210 Reviews

With 13 years of experience in the automotive industry, Bryan brings a wealth of expertise to his role at BMW of Palm Springs, where he has dedicated eight years of service. Committed to providing exceptional customer service, Bryan takes great pleasure in interacting with clients and ensuring their satisfaction. Outside of work, he treasures moments spent with his wife and two beautiful children, embracing life's adventures together.

Dealership Experience

10 yrs

Industry Experience

18 yrs, 9 mos

Languages Spoken

English English

Tagalog Tagalog

4.9

210 Reviews

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210 Reviews of Bryan Gacayan

January 29, 2024

Dealership Rating
Employee Rating

I have had nothing but great experiences with Bryan and the service crew at this dealership. The communication was good between all of the group More

by RALONGACRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2024

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're thrilled to hear about your great experiences with Bryan and our service crew. Effective communication is a priority for us, and we're glad it was evident during your visit. We appreciate your loyalty and look forward to serving you again in the future!

January 27, 2024

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Employee Rating

Bryan is very accommodating and prompt replying. Service was completed and we were very satisfied Appreciate getting a loaner since we late from out of town More

by rbradbury55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2024

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're thrilled to hear that Bryan provided you with exceptional service and prompt communication. It's fantastic to know that you were satisfied with the loaner car arrangement, especially when coming from out of town. We appreciate your business and look forward to serving you again in the future!

January 20, 2024

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My service rep was courteous, helpful and polite. He had some cost savings programs that he suggested and had he have not suggested these, I would not have saved the money I did. More

by TRISH6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2024

BMW of Palm Springs responded

We're glad to hear about your positive experience with our service representative! Providing courteous and helpful service is a priority for us, and we're pleased that you found our suggestions on cost savings beneficial. At BMW Palm Springs, we aim to provide value to our customers. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. Safe travels, and thank you for choosing us for your automotive needs!

January 20, 2024

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Efficient, professional and good workmanship and excellent communication with the owner or client. A great experience all around. More

by ESANDLER2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2024

BMW of Palm Springs responded

Thank you for your positive feedback! We're delighted to hear that your experience with us was efficient, professional, and showcased excellent workmanship. Communication is key, and we're pleased to know that it met your expectations. At BMW Palm Springs, we aim to provide a great experience for our clients. If you have any further needs or questions, feel free to reach out. Safe travels, and thank you for choosing us for your automotive needs!

January 19, 2024

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Unfortunately, my convertible required some pretty extensive repair work which is not a situation anyone wants to go through. Thankfully Bryan made it as painless as possible; got me set with a loane More

by kfbnycla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2024

BMW of Palm Springs responded

We're sorry to hear about the extensive repair work your convertible needed, but we're pleased to know that Bryan made the process as painless as possible for you. Providing a loaner and keeping you updated are top priorities for us, and we appreciate your understanding, especially during the holidays. We're glad your car is all better now. Thank you for choosing BMW Palm Springs, and if you have any further needs or questions, feel free to reach out. Safe travels!

January 17, 2024

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Always and consistently great service. From simple questions to complex issues. I would recommend this service location to everyone. More

by IDDOC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

BMW of Palm Springs responded

Thank you for your positive feedback! We're delighted to hear that you have consistently experienced great service at BMW Palm Springs, whether it's for simple questions or more complex issues. Your recommendation means a lot to us, and we appreciate your trust in our service location. If you ever have more questions or automotive needs, please feel free to reach out. We look forward to continuing to provide you with excellent service in the future. Thank you for your recommendation!

January 17, 2024

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Very kind and helpful in what needs to be done Bryan is very helpful with my needs More

by DENNISMARTA25
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brody Williams, Brad Williams , Kevin Rock

Jan 17, 2024

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We appreciate your kind words about Bryan's assistance. We're glad to hear he was very helpful in addressing your needs, and we look forward to serving you in the future.

January 15, 2024

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Communication & Professionalism was on point so I was happy with the service I got from the employee that helped me. More

by perez.dario77
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 17, 2024

BMW of Palm Springs responded

Thank you for your positive feedback! We're pleased to hear that communication and professionalism were on point during your service. We appreciate your trust in our team at BMW Palm Springs.

January 13, 2024

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Employee Rating

Whenever I bring my car here, I feel confident and secure with the service as I know the techs are the best in the industry. The customer service is always phenomenal with my service advisors as well. More

by b.barsakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

BMW of Palm Springs responded

We're honored to have your confidence in our service at BMW Palm Springs! Thank you for recognizing our techs as the best in the industry and appreciating the phenomenal customer service from our advisors. We look forward to serving you with excellence.

January 12, 2024

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Bus was spot on on communication and getting me taken care or right on gime More

by jebishop3637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're thrilled to hear that our team was spot-on with communication and ensuring you were taken care of right on time. Your satisfaction is our priority, and we appreciate your feedback. If you have any more automotive needs in the future, don't hesitate to reach out. We look forward to serving you again!

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