Bryan Gacayan
Bryan Gacayan at BMW of Palm Springs

Bryan Gacayan | Page 10

Professional BMW Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

Contact Me
4.9
210 Reviews

With 13 years of experience in the automotive industry, Bryan brings a wealth of expertise to his role at BMW of Palm Springs, where he has dedicated eight years of service. Committed to providing exceptional customer service, Bryan takes great pleasure in interacting with clients and ensuring their satisfaction. Outside of work, he treasures moments spent with his wife and two beautiful children, embracing life's adventures together.

Dealership Experience

10 yrs

Industry Experience

18 yrs, 9 mos

Languages Spoken

English English

Tagalog Tagalog

4.9

210 Reviews

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210 Reviews of Bryan Gacayan

January 12, 2024

Dealership Rating
Employee Rating

Bryan and others at BMW-PS were great. We are here on vacation. Driving cross-country triggered some routine maintenance items. Brian and his team did a great job getting us an appointm More

by SANDERSON23
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Sanchez

Jan 17, 2024

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs, and we're delighted to hear about your positive experience with Bryan and our team. It's great that they were able to assist you efficiently during your vacation and address the routine maintenance items triggered by your cross-country drive. We appreciate your kind words, and if you have any more automotive needs or questions, feel free to reach out. Safe travels on the rest of your vacation, and we look forward to serving you again in the future!

January 04, 2024

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Bryan is a pleasure to deal with. He is very professional, competent and friendly. He is also very accommodating. . More

by JOANSKLAR
Service Price Transparency
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Recommend Dealer
Yes
Jan 17, 2024

BMW of Palm Springs responded

Thank you for your positive feedback about Bryan! We're glad to hear that he is a pleasure to deal with, professional, competent, and accommodating. Your satisfaction is our goal, and we look forward to serving you again.

January 03, 2024

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Bryan is a pleasure top off I got a loaner 😊 thanks Bryan! Happy New Year More

by JWHITEMARINA
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Recommend Dealer
Yes
Jan 17, 2024

BMW of Palm Springs responded

We're glad to hear that Bryan made your experience a pleasure, and we hope you enjoy your loaner! Thank you for choosing BMW Palm Springs, and we wish you a Happy New Year.

December 30, 2023

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Chris has been our service advisor for many years. He provides excellent prompt service, addresses our concerns and does it with a smile. I would highly recommend him to anyone needing service at BMW More

by FCPLOTT
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Recommend Dealer
Yes

Other Employees Tagged: Chris Hapner

Jan 17, 2024

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs and for your loyalty over the years! We appreciate your positive feedback about Chris, your service advisor. It's fantastic to hear that he consistently provides excellent, prompt service, addresses your concerns, and does it all with a smile. Your recommendation means a lot to us. If you ever have more automotive needs or questions, don't hesitate to reach out. We look forward to continuing to provide you with excellent service in the future!

December 30, 2023

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Always accommodating. They go above and beyond to provide excellent service with a smile. Very knowledgeable about their business and products. More

by RTOULER
Service Price Transparency
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Recommend Dealer
Yes
Jan 17, 2024

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're delighted to hear about your positive experience with our team. It's fantastic that we've been able to accommodate your needs and go above and beyond to provide excellent service with a smile. We appreciate your kind words about our knowledge of the business and products. If you have any more automotive needs or questions, feel free to reach out. We appreciate your feedback and look forward to serving you again!

December 30, 2023

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Ryan is always helpful and understands my needs. My service was way overdue and he understood why and picked up the car because I am not driving right now More

by MWSANDELMANN
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Recommend Dealer
Yes
Jan 17, 2024

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're delighted to hear about your positive experience with Ryan, and it's great that he's always helpful and understands your needs. We appreciate his proactive approach in picking up your car, especially considering your current situation where you're not driving. If you have any more automotive needs or questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again!

December 29, 2023

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I didn’t have the luxury of purchasing my X-5 here but have relied on them for all of the services. My service advisor, Bryan, has always taken care of any concerns I had. For me, all of my services hav More

by JRS4755
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 17, 2024

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs for your service needs, even if you didn't purchase your X-5 with us. We appreciate your loyalty and are delighted to hear about your positive experiences with Bryan as your service advisor. It's fantastic that he has consistently taken care of your concerns, making each service a painless activity. Your kind words mean a lot to us, and we look forward to continuing to provide you with excellent service in the future. If you have any more automotive needs or questions, feel free to reach out. Thank you for your trust and recommendation!

December 20, 2023

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Great communication Paul is extremely customer friendly and is always trying to please. He has gone beyond his responsibilities by picking my car up and taking it to the shop and back to me More

by JDHOSS2
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Recommend Dealer
Yes
Jan 17, 2024

BMW of Palm Springs responded

We appreciate your feedback! Thank you for noting the great communication and customer-friendly approach of Paul. Going beyond responsibilities to pick up and return your car is a testament to our commitment to customer satisfaction. We look forward to serving you again.

December 08, 2023

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Great service. Bryan in the service dept was top notch. Everyone was great from upon entry to leaving. . More

by sacredspacela
Service Price Transparency
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Recommend Dealer
Yes
Jan 17, 2024

BMW of Palm Springs responded

Thank you for your positive feedback about Bryan and the entire service team! We're pleased to hear that your experience from entry to leaving was great. Your kind words are appreciated, and we look forward to serving you again at BMW Palm Springs!

December 06, 2023

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The dealership did an outstanding job of inspecting my 13 year old BMW. The repairs were fairly priced More

by MJRICKUS
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Recommend Dealer
Yes
Dec 06, 2023

BMW of Palm Springs responded

Thank you for your kind words! We're delighted to hear that our team did an outstanding job inspecting your 13-year-old BMW. Providing fairly priced repairs is important to us, and we're grateful for your recognition.

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