Bryan Hastings | Page 42

Great service and fast. They got my car in quicker than the original appointment time. They got my car in quicker than the original appointment time. More

by ORLOSKYM Verified Customer Verified Customer

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Always have a pleasant experience at the service department. I know dealerships are more expensive, but I trust their work. department. I know dealerships are more expensive, but I trust their work. More

by RWARZES Verified Customer Verified Customer

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I went in for my 25,000 mile service appointment, and this is like my 3rd time going for this type of service. My appointment was at 11:00 so around 12:30 I start to wonder what's taking so long. At 1:30 this is like my 3rd time going for this type of service. My appointment was at 11:00 so around 12:30 I start to wonder what's taking so long. At 1:30 when they gave me my car back Jake C. proceeds to tell me that it took so long because the tech spill oil on my engine. And I would smell it burning for the ride home. Well cut to 2 days later and my car is still smoking like crazy I let it run for about six hours after I left the dealership with no good result. but on the third day it finally stopped smoking was really nervous there for a while. More

by 82DJHOME Verified Customer Verified Customer

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Everyone was super nice and polite. Brain was very understanding to try and get my email correct and my vin number. They explained how much the part was and what kinda needed done for i Brain was very understanding to try and get my email correct and my vin number. They explained how much the part was and what kinda needed done for it to be completed ,and what the repair was More

by Erika eicher Verified Customer Verified Customer

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Service was easy to schedule and was completed well before expected. Communication was well done before expected. Communication was well done More

by REBECCABRADLEY053 Verified Customer Verified Customer

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It's been great working with Jake in getting my KIA running again. Jake kept me informed of the progress of the repair process. running again. Jake kept me informed of the progress of the repair process. More

by jslawson55 Verified Customer Verified Customer

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My visit was quick and painless. Staff was courteous and I was there for only about an hour for inspection, oil change and tire rotation. Staff was courteous and I was there for only about an hour for inspection, oil change and tire rotation. More

by SPARROWADINA Verified Customer Verified Customer

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Bryan is always professional & polite. The waiting area is very clean and the snacks and beverages are appreciated! The waiting area is very clean and the snacks and beverages are appreciated! More

by KPV829 Verified Customer Verified Customer

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Unfortunately there was an issue with the transmission replacement on my Forrester. I immediately knew there was an issue and called the service department as soon as I got home from the dealership. The replacement on my Forrester. I immediately knew there was an issue and called the service department as soon as I got home from the dealership. The technician I spoke with told me to drive back and they would take a look at it. I am a single 65 y.o. woman who drives a Subaru because of the safety rating and dependability. I was already a little shaken up from the trip home. Hearing the loud, unusual noises and thinking I may soon be broken down at the side of the road, I was not going to attempt driving back to the dealership. Brian, the Service Manager, had impressed me through the repair process by keeping me informed and genuinely caring, so I called back and asked for him. He took care of everything! Within an hour I had a tow truck at my house to bring my vehicle to the shop and I was able to ride along to pick up a loaner car. The transmission that had been installed was defective and needed to be replaced. I don’t know if I would have broken down driving it back to the dealership, but Brian made it so I didn’t have to find out! He was truly incredible. I am not from this state and did not buy my vehicle from your dealership, but when it is time to upgrade you have my promise I will purchase my next Subaru from your dealership. Brian has made you a customer for life and my Fiancée is also a Subaru owner. We will be spread the good word! More

by BJCURRAN Verified Customer Verified Customer

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Bryan is great to work with when I need to bring in one of my two Subarus. He always makes me feel like I am a valued customer. His personality, demeanor, authenticity goes a long way with me. I know wh of my two Subarus. He always makes me feel like I am a valued customer. His personality, demeanor, authenticity goes a long way with me. I know when I bring in my Subarus for service I will be spending money and Bryan seems to go out of his way to understand that. Bryan seems to really enjoy his work. Keep that guy happy! More

by DAVID.KEARNEY Verified Customer Verified Customer

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