Bryan Hunt

Your customer service is the worst. The service department will be the reason I won't buy from you again. Its the people behind the front desk. They always seem to make me feel like im The service department will be the reason I won't buy from you again. Its the people behind the front desk. They always seem to make me feel like im a burden to them. Not once have I felt welcomed to get my vehicle serviced. If it wasn't for the free oil changes I would never go back there. More

by JRALLER22 Verified Customer Verified Customer

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I wish I could leave a negative stars. After my car sat at this dealership for several months. I finally got the call that it was ready for pick up. When I got there, they asked oh no one After my car sat at this dealership for several months. I finally got the call that it was ready for pick up. When I got there, they asked oh no one called you to which of course I'm surprised. I get there and they say oh your car was broken into on the lot. It's undrivable again. I've reached out to management, leadership as well as Kia's customer service department and I still do not have a resolution. It has been weeks and I still don't have my car. They do not communicate. They are unresponsive and they have not taken responsibility for the fact that my car was damaged under their watch. More

by rlricks2 Verified Customer Verified Customer

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Alyssa is the BEST SERVICE PERSON I’ve encountered in a while. She goes above and beyond. Please give her a raise. while. She goes above and beyond. Please give her a raise. More

by stravonj Verified Customer Verified Customer

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Easy to get an appointment, dropped it off and had a call back within a couple hours that it was ready for pickup. Can’t get any easier than that! back within a couple hours that it was ready for pickup. Can’t get any easier than that! More

by lburgess1278 Verified Customer Verified Customer

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Your service is not very good matter of fact it is the worst I ever deal with worst I ever deal with More

by noemail789 Verified Customer Verified Customer

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Pleasant experience. Did not have vehicle we wanted on lot but located it at another dealer and had it brought over for purchase. Did not have vehicle we wanted on lot but located it at another dealer and had it brought over for purchase. More

by HOOV7 Verified Customer Verified Customer

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I was very disappointed to have came into the shop today and I was notified since someone else knew had taken over that they were not going to honor the free oil changes anymore and I was notified since someone else knew had taken over that they were not going to honor the free oil changes anymore More

by MYTWINS3131 Verified Customer Verified Customer

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I was pleased with the quality of the service and the timeliness. Good job y'all timeliness. Good job y'all More

by muphirhino Verified Customer Verified Customer

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Pleasant to deal with, explained car and dealership well. Don't like all the "add ons" to car that were presented as not optional. Don't like all the "add ons" to car that were presented as not optional. More

by bert.turner Verified Customer Verified Customer

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Service advisor had to call the day of my service appointment, nobody did anything with my truck while he was out. Could not get a hold of anyone since they use an offsite call center that forwarded appointment, nobody did anything with my truck while he was out. Could not get a hold of anyone since they use an offsite call center that forwarded my message to the advisor that was out. Went in the next morning and the on duty manager told me if I was going to raise my voice he was going to walk away. Was promised to hear from the service manager and his boss but shockingly I have not heard from neither since. The most miss managed service center I have ever dealt with, To the point it is not worth my time for even the free oil changes and state inspections. Would give zero stars if possible. More

by CHURCHMT Verified Customer Verified Customer

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