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Bryan Kufalk
Bryan Kufalk at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Bryan Kufalk

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.8
110 Reviews
4.8

110 Reviews

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110 Reviews of Bryan Kufalk

October 27, 2025

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Employee Rating

Very professional and found trouble with brake and sent me back to wauwautosa. Yet to see if they will be as professional. So far iffy. More

by babemcvan
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Recommend Dealer
Yes
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Oct 27, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chad Ellis chad.ellis@russdarrow.com

October 24, 2025

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Is a very relatable place and whenever I call there staffs are ready to answer my questions specifically Bryan he is a very good person and ready to listen and to help. And the reception/waiting room i More

by Essahacsay
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Recommend Dealer
Yes
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Oct 24, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Chad Ellis chad.ellis@russdarrow.com

October 18, 2025

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Always attentive to my concerns. Keeps me informed of the work needed to be done. More

by jamescandler
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Ziegler

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Oct 18, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Chad Ellis chad.ellis@russdarrow.com

October 13, 2025

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The whole service team is great and goes the extra mile to make sure their customers are satisfied. More

by Todd D
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Alyson Mohr, Chris Ziegler, Rob Jensen, Nathan Swan

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Oct 13, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chad Ellis chad.ellis@russdarrow.com

October 12, 2025

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We were very pleased with the sevice we received. Just that experience would make me tell my friends and family. More

by MAAKLARRY
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Workmanship
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Recommend Dealer
Yes
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Oct 12, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Chad Ellis chad.ellis@russdarrow.com

September 07, 2025

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Your labor rates and parts are insane. Auto parts stores with OEM replacement parts cost alot less and often exceed the manufacturers specifications. More

by PDDMS3DAR
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Recommend Dealer
Yes
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Sep 08, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Chad Ellis chad.ellis@russdarrow.com

September 02, 2025

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we’re very professional and up-to-date with everything for my vehicle, I would recommend them to other people. More

by KHELLENBRAND
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Alyson Mohr, Chris Ziegler, Rob Jensen, Nathan Swan

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Sep 02, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chad Ellis chad.ellis@russdarrow.com

August 28, 2025

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Great! I was very happy with the service, and I also appreciated the Lyft ride to and from work. More

by amsydnor
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 28, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chad Ellis chad.ellis@russdarrow.com

August 28, 2025

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I have generally been very satisfied with both the sales and service staff. A special shout out to Rob Culp, the service dept manager. He's a real level headed guy. More

by DJMURRAY1948
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Robert Phillips

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Aug 28, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing your thoughts about your experience with Rob and our team here at Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Chad Ellis chad.ellis@russdarrow.com

August 27, 2025

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Polite, professional and attentive to my repair needs. Explaining the work required, parts needed and cost. More

by LANCE.OPTENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Alyson Mohr, Chris Ziegler, Rob Jensen, Nathan Swan

Report | Print
Aug 27, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

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