Bryan Kufalk | Page 11

The Russ Darrow team is top notch. They always go the The Russ Darrow team is top notch. They always go the extra mile and take care of me. Thomas and Lucas worked together seamlessly to take in my ol The Russ Darrow team is top notch. They always go the extra mile and take care of me. Thomas and Lucas worked together seamlessly to take in my old Jeep and send me off in my new one. More

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Timely service, thorough review of what service I needed today and in the near future. Comfortable and clean customer waiting area. Bryan always keeps me well informed and is the best to work with! today and in the near future. Comfortable and clean customer waiting area. Bryan always keeps me well informed and is the best to work with! More

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Very pleased with the service received. Friendly and informative staff and the recall work they did was done faster then expected. The service is consistently great! informative staff and the recall work they did was done faster then expected. The service is consistently great! More

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The service was overall good. I think it is shameful that you have implemented a 3.50% charge when a customer pays with credit card. This was implemented during the pandemic, shame on you. This could that you have implemented a 3.50% charge when a customer pays with credit card. This was implemented during the pandemic, shame on you. This could lead to people not being able to get their cards fixed during a very difficult time for many in our country, you should be embarrassed. I will never buy a vehicle from you again. Especially knowing that cost of debt and credit cards transactions to merchants is not drastically different. This is nothing more than a price gouging scheme. More

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Had an appointment to have my brakes checked an alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous t alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous times only to be told I’d be another 45 minutes. They suggested that I would need four new tires. They showed me a sale if you buy three get one free. I asked if I would have to pay for an alignment and was told no if you buy and install the tires here. When I went to check out, I was charged $85 for the alignment, plus the Cost for the tires, an additional hundred dollars to install them. I felt they weren’t forthcoming about the alignment fee which originally was told not applicable if new tires were installed and the additional hundred dollars to install the tires. Also, when I asked why did it take so long they responded with “we had to go get the tires we did not have them in stock”. At no other time when I went up to the service desk throughout the day did they mention they had to go get the tires. I really don’t mind paying for things if I am told up front and I don’t mind waiting. However, I just felt that I was taken advantage of and mis-informed. Makes me question their motive? Or was this the old “she’s a woman” scenario- take advantage of her?????? Not sure. More

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Felt Covid-19 safe and the service was completed quickly. I was greeted nicely was well informed and shown thru the invoice thoroughly. Car wash is always appreciated. I was greeted nicely was well informed and shown thru the invoice thoroughly. Car wash is always appreciated. More

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Every problem I’ve had with my used van we purchased in March has been fixed. We have a warranty, but the Service team went beyond that to help us keep the van on the road. March has been fixed. We have a warranty, but the Service team went beyond that to help us keep the van on the road. More

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The service at Russ Darrow was exceptional. We had a flat tire we needed repaired, and we had the oil change as well. No appointment needed. We were in and out in 45 minutes. The staff was friendly and welco tire we needed repaired, and we had the oil change as well. No appointment needed. We were in and out in 45 minutes. The staff was friendly and welcoming. More

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The service drive was clean and well-kept. The staff was friendly and helpful. Bryan and Ian took good care of me and my truck. Great job guys! friendly and helpful. Bryan and Ian took good care of me and my truck. Great job guys! More

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Great customer service Friendly service with a quick turnaround for an oil change. Nice waiting area with fresh popcorn and coffee. Recommend for any oil change and have Friendly service with a quick turnaround for an oil change. Nice waiting area with fresh popcorn and coffee. Recommend for any oil change and have always been great for other maintainer and repairs too. More

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