CARI SIMPSON | Page 27

My car has a weird code that none of the dealerships had seen before and after towing to 2 locations I was able to get my car to Shottenkirk in granbury and they figured it out, worked with my warranty comp seen before and after towing to 2 locations I was able to get my car to Shottenkirk in granbury and they figured it out, worked with my warranty company and even serviced the fuel injectors and filters for me. When I went to pick the car up it wouldn’t start. The young lady Kathryn in service was AMAZING. She was courteous, on the ball, extremely diligent and made sure to go above and beyond to get my car back to me. All it needed was a new battery at that point and she even had the master mechanic go through the vehicle to make sure there would be no further issues. One of the best dealership I’ve ever been to. More

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Excellent customer service, repair of car competed as promised. I have no problem recommending the dealership to anyone promised. I have no problem recommending the dealership to anyone More

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They always do quality work and got me in and out quickly Thanks as always Thanks as always More

by KEYL30 Verified Customer Verified Customer

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Always prompt friendly service. Waiting area clean and comfortable. Any questions I may have are answered. comfortable. Any questions I may have are answered. More

by DRAGONESS50 Verified Customer Verified Customer

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They need a new parts person. Whoever is doing it now isn't very good. isn't very good. More

by JACKSON_DAN63 Verified Customer Verified Customer

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Had trouble with the car I had just bought took it back to the dealership to get it fixed. The service department did a great job getting my car to run right again. to the dealership to get it fixed. The service department did a great job getting my car to run right again. More

by wildchick_41 Verified Customer Verified Customer

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We took our Highlander in due to an oil leak. The service process was very smooth and they resolved the issue the same day. I would recommend the Shottenkirk dealership for both purchase and service process was very smooth and they resolved the issue the same day. I would recommend the Shottenkirk dealership for both purchase and service More

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Drive in, car checked out, car wash, Done! Very pleased with the service department and staff. Thank you with the service department and staff. Thank you More

by PRICEGAY Verified Customer Verified Customer

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The Service department is Extremely slow & does not honor Appointments!! Carly is a doll, but the system needs attention! We were not the only ones dissatisfied while there, for a THREE HOUR Oil change. Appointments!! Carly is a doll, but the system needs attention! We were not the only ones dissatisfied while there, for a THREE HOUR Oil change. More

by Pat Verified Customer Verified Customer

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The people here are quick, efficient, kind and patient. I always have an enjoyable experience. always have an enjoyable experience. More

by Brittany Verified Customer Verified Customer

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