CARI SIMPSON | Page 30

Convenient location for me. Busy. Clean and orderly business. Ive bought three vehicles from this location while before this ownership. My only concern is the lack of interaction with the people who w business. Ive bought three vehicles from this location while before this ownership. My only concern is the lack of interaction with the people who work here. More

by DIS466 Verified Customer Verified Customer

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Take my car there every 5000 miles. Always do an awesome job. Everyone that works there are very friendly and helpful. They will advice you right then and there if there is any other recommendations that ne job. Everyone that works there are very friendly and helpful. They will advice you right then and there if there is any other recommendations that need to be done. More

by peter198322 Verified Customer Verified Customer

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Took car in for inspection and key fob battery. After an hour and a half, I walked around to search for an answer. All heads were down or looking at computers. A couple guys were on their phones. Not ONE sm hour and a half, I walked around to search for an answer. All heads were down or looking at computers. A couple guys were on their phones. Not ONE smile, no acknowledgement. If I hadn't walked outside, I may not have noticed that my rear end had a ding and 2 guys were discussing it. Someone there dinged my car! There were no loaners, so it couldn't get resolved that day. Exasperating and disappointing! More

by KITKAT.CASE Verified Customer Verified Customer

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I had Appointment at 8:00 AM. It took 1 hour and 30 minutes to get oil and filter changed. Did no good to have an appointment.Nothing else requested.Too many employees not busy. More interested in snac minutes to get oil and filter changed. Did no good to have an appointment.Nothing else requested.Too many employees not busy. More interested in snacks for breakfast. I have had my vehicle serviced 3 times under your ownership and service has not improved! Service is nothing like when Jerry Durant owned it. It SUCKS now! I will not be back!!! More

by RONNIEHERRING Verified Customer Verified Customer

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Shottenkirk has NEVER filled the void left by Jerry Durant Toyota, but when it comes to service those people working in service are number 1 in customer service and working with the customers The tech Durant Toyota, but when it comes to service those people working in service are number 1 in customer service and working with the customers The technicians at Shottenkirk have always done a great job. The overall atmosphere at Shottenkirk appears cloudy, not friendly, leave service out of this observation. More

by estesjt Verified Customer Verified Customer

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I have always had good service, from every one. Their inventory always has a large selection Of vehicles (nice stuff). My service representative “Garland” was exceptional, and knowledgeable. inventory always has a large selection Of vehicles (nice stuff). My service representative “Garland” was exceptional, and knowledgeable. More

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I went in Monday, August 2 and got my oil changed. They did not pay attention to my tire light on and later Wednesday, Aug 4 my son in law found a nail in my front right tire and so made a appt on Thursday did not pay attention to my tire light on and later Wednesday, Aug 4 my son in law found a nail in my front right tire and so made a appt on Thursday, August 5 to get the tire repaired. They did not charge me for fixing the tire. I must say the staff was great with me and I really appreciated the service. I have bought two Highlander's from Durant Toyota and they have always performed great. Shottenkirk Toyota Granbury has been great although I was afraid I might not get the same service I did with Durant Toyota Granbury, but I am well pleased with the service. Thanks to all the hard working staff that do a great job!!!! Mary Ann Million Glen Rose More

by PALUXYGIRL Verified Customer Verified Customer

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Good atención nice people very friendly I’m very happy with you service thanks . I’m really recommend you dealers To my friends. T with you service thanks . I’m really recommend you dealers To my friends. T More

by mirandalomeli258 Verified Customer Verified Customer

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I took my car in for an oil change. Wonderful surprise, when I got it back, it had been vacuumed and washed!! But the top of the car was still dirty. That was a huge distraction from the rest of the car. when I got it back, it had been vacuumed and washed!! But the top of the car was still dirty. That was a huge distraction from the rest of the car. More

by CHARLENE.FREEMAN313 Verified Customer Verified Customer

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5 stars Oscar black is the man. Great dude. Coming back 5 stars Oscar black is the man. Great dude. Coming back for sure. We will be back to trade the wife’s car for sure 5 stars Oscar black is the man. Great dude. Coming back for sure. We will be back to trade the wife’s car for sure More

by Kylemartin346 Verified Customer Verified Customer

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