CARI SIMPSON | Page 33

The service center was quick and efficient. The body shop was not great. Had money stolen from my console in the paint and body shop. About $20.00 in coins. was not great. Had money stolen from my console in the paint and body shop. About $20.00 in coins. More

by stillcleanin Verified Customer Verified Customer

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The staff always greets us quickly and asked what service is needed and show you the waiting area. They always service my vehicle with great care and are very timely. is needed and show you the waiting area. They always service my vehicle with great care and are very timely. More

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Customer service oriented team. Polite and courteous staff. Completed work timely and did an inspection of vehicle then made recommendations for other service interval maintenance. staff. Completed work timely and did an inspection of vehicle then made recommendations for other service interval maintenance. More

by BYANCEY56 Verified Customer Verified Customer

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We needed a new battery for our FJ Cruiser and it went quickly at our appointment time. Thanks! The service department waiting area is clean and well set up for safe and comfortable waiting. quickly at our appointment time. Thanks! The service department waiting area is clean and well set up for safe and comfortable waiting. More

by MKMCNAIR Verified Customer Verified Customer

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I cannot stress enough to run away from this dealership. The way this dealership conducts business is the reason car dealerships have a bad reputation. Please, save yourself the stress and do not purchase a The way this dealership conducts business is the reason car dealerships have a bad reputation. Please, save yourself the stress and do not purchase a vehicle from them. We purchased a used truck on April 2, 2021. The price the salesman gave us was about $5,000 more than the internet listed price. They claim it is for a “reconditioning fee” and “Shottenkirk Care package”. Needless to say we paid the Internet listed price plus TT&L. However, the truck needed the battery replaced and since the service dept had already closed we agreed to come back the next day, April 3rd, to accept delivery. When the salesman, Aryan R, went in to get our keys we noticed a large dent in the back left side of the cab that we had not seen and the dealership didn’t disclose. We pointed it out to the salesman and he went and talked to the used car manager. The salesman came back and said, “It won’t be a problem. We’ll fix it and make it right. You’ll just have to bring it back because our dent guy is only here on Mondays.” Well, this all seemed easy enough. They were going to make it right. Fast forward to May 17, 2021, after 7 weeks of frustrating back and forth with Aryan R. and Tyler A. I finally took the truck in at 9am to have the dent repaired. At 8pm on May 17th Tyler A. calls to let me know that, “Sorry, the dent guy can’t fix it. The only thing I can offer you is to trade that truck in for something comparable.” Really?! That’s it? That’s all you can offer to “make it right”? I asked 2 different people on 4 separate occasions to speak to the GM and I was told he was “not available” and “we rarely see him”. I will never purchase a vehicle or return for service to Shottenkirk Toyota and I will warn everyone I know in person and via social media to stay away. With the greatest of sincerity please don’t even go to this dealership. They are underhanded and do not fulfill their promises. More

by thaliatoler Verified Customer Verified Customer

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Garland is great a pleasure to deal with. You need more Garland is great a pleasure to deal with. You need more employees like her what a great asset you have in her at Toyota. Thanks Garland is great a pleasure to deal with. You need more employees like her what a great asset you have in her at Toyota. Thanks More

by FSUNOLES55 Verified Customer Verified Customer

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As always excellent customer service and a job well done. I would recommend this service department to my family and friends. Keep up the great customer service. I would recommend this service department to my family and friends. Keep up the great customer service. More

by JBABICH511 Verified Customer Verified Customer

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Garland is always there to help me and takes care of all my vehicle needs. She also reminds what to expect at the next service . Polite and courteous at every visit. Cari at the cashiers desk is always the my vehicle needs. She also reminds what to expect at the next service . Polite and courteous at every visit. Cari at the cashiers desk is always there to great me and she can also answer just about any last minute question that might pop up. She has been there as long as I have been using the dealership. If memory serves me right I am coming up on 8 years now. They can service your non Toyota brand vehicles too. More

by J_LGN82 Verified Customer Verified Customer

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Sales people were great, but had issues with my truck not passing there safety inspection.my truck was sent to a Chevy dealership to get fixed and nobody could tell me any information about it it's been two passing there safety inspection.my truck was sent to a Chevy dealership to get fixed and nobody could tell me any information about it it's been two days now and I was told 4'times management would contact me and I have still not received a call from management. More

by moldyfrog44 Verified Customer Verified Customer

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Great service especially being short on staff friendly and prompt with recommendations of wiper blade replacement price was reasonable. I will let them service my vehicles in the future. and prompt with recommendations of wiper blade replacement price was reasonable. I will let them service my vehicles in the future. More

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