CARI SIMPSON | Page 43

Very good at service. Always working for the customer. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle. More

by CASTLES86 Verified Customer Verified Customer

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We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us! need and always recommend you to friends. Thank you for always taking care of us! More

by MELTA Verified Customer Verified Customer

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Excellent service as always! I made an appointment over the phone and the young lady was very sweet. I arrived at the dealer on tine and they took the car and didn’t have to wait that much. the phone and the young lady was very sweet. I arrived at the dealer on tine and they took the car and didn’t have to wait that much. More

by JANETCITA_2000 Verified Customer Verified Customer

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Service is friendly. Only had the warranty maintenance done. No other issues. A little long with an appointment scheduled but overall a good experience. Will go back for next service due. done. No other issues. A little long with an appointment scheduled but overall a good experience. Will go back for next service due. More

by SHERRY_02 Verified Customer Verified Customer

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Polite and Professional Very professional and polite team from the service managers to the front desk. Very accommodating waiting area and I really appreciate the scheduling Very professional and polite team from the service managers to the front desk. Very accommodating waiting area and I really appreciate the scheduling service, very easy to use.. More

by JIMRIEBER Verified Customer Verified Customer

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Great Service - Always!!! Love Shottenkirk Toyota and the people who work there. Always great service!! Brought it in for my 15K service, They found a strut that was needing Love Shottenkirk Toyota and the people who work there. Always great service!! Brought it in for my 15K service, They found a strut that was needing to be replaced. It was done at my convenience and at no cost as it was under warranty. More

by RDODELL7 Verified Customer Verified Customer

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All of the employees I have dealt with have been great. Courteous and polite. Work was completed on time. BUT I Do miss the popcorn and coffee. Courteous and polite. Work was completed on time. BUT I Do miss the popcorn and coffee. More

by MILBAR77 Verified Customer Verified Customer

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Excellent service advisor I went in with a CNA tire warranty and it was promptly taken care of. The service advisor knew what to do. The warranty allowed me to go anywhere so I I went in with a CNA tire warranty and it was promptly taken care of. The service advisor knew what to do. The warranty allowed me to go anywhere so I went to discount tires first cause it was much closer and I was riding on a doughnut spare tire. The guy at the counter looked lost when I handed him the warranty paper . I had already contacted CNA and was pre approved. He told me twice it would be a long process. They obviously did not want to deal with it so I told them I'd go to Toyota instead. That was a wise move. More

by GUITARBOB9 Verified Customer Verified Customer

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bad info Was told we needed a serpentine belt. Went to another service center three techs (ASE certified) who said there was no issue with the belt. This is th Was told we needed a serpentine belt. Went to another service center three techs (ASE certified) who said there was no issue with the belt. This is the second time your techs messed up a diagnostic on my car. Having Problems with our radio. One you all replaced; was told I would have to replace it. Only had it three years. Not happy!!!! More

by BLADESMN Verified Customer Verified Customer

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Unprepared Have used this dealership for 7+ years and service has normally been very good. This time, I called for an appointment and took my corvette in for an Have used this dealership for 7+ years and service has normally been very good. This time, I called for an appointment and took my corvette in for an oil change. I acknowledge it sits very low to the ground and, because of that, they were apparently not adequately prepared to work on it. I had to wait for more than an hour and half until they could get a skilled technician and proper equipment to complete the oil change. Once that came together, the job was finished in minutes. I feel I should have been informed of the potential problem and I could have gone elsewhere and saved myself a good deal of time and frustration. I'm sure I will next time. More

by J&J17 Verified Customer Verified Customer

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