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Cale Wood

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Cale Wood

Cale Wood | Page 17

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5

745 Reviews

Overview Reviews (745)

4.5

745 Reviews

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745 Reviews of Cale Wood

August 17, 2025

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Employee Rating

The service agents are courteous and helpful and the service technicians are quick and do great work. service technicians are quick and do great work. More

by survivor4him

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Aug 17, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 16, 2025

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Employee Rating

Very professional everyone is friendly I fixed my panoramic sun shade but my AC is still sporadic I need to take it back to get the problem fixed again panoramic sun shade but my AC is still sporadic I need to take it back to get the problem fixed again More

by r.bracamonte

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike

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Aug 16, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 16, 2025

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Employee Rating

Everything went very smooth from beginning to end and everybody was very kind. I’m going to be bringing another one of my car in next week. everybody was very kind. I’m going to be bringing another one of my car in next week. More

by fordmanluna

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Aug 16, 2025 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 14, 2025

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Employee Rating

He was on time, very professional and informative. He explained what a why he was doing it. I give him 5 stars He explained what a why he was doing it. I give him 5 stars More

by NAVONSHERROD

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 14, 2025 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 14, 2025

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Employee Rating

The best service with our service agent. Great informative and kknd person. Was very knowledgeable with my issue. Great informative and kknd person. Was very knowledgeable with my issue. More

by For Nicole Mendoza

Verified Customer

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Recommend Dealer

Yes

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Aug 14, 2025 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 14, 2025

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Employee Rating

I need them to keep Bette records I have a repair done by then and they can’t find the record of it and the issue appeared again then and they can’t find the record of it and the issue appeared again More

by TOMMIEINGRAM

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bret great guy

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Aug 15, 2025 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Aug 15, 2025 -

TOMMIEINGRAM responded

First off Brad was great very attentive very knowledgeable : I always bring my truck there you guys do all my repairs ALL and I had the turbo issue where when you crank it up in the morning, it blows white smoke done by you guys and the issue came up again and they couldn’t find the records of the repairs being done the first time.

August 14, 2025

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Courteous staff and fast dependable service for a walk-in for my oil change. Thank you for my oil change. Thank you More

by Phil

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Aug 14, 2025 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 13, 2025

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Employee Rating

They Did A Great Job I just drove it 450 miles to my summer home in Brookings Oregon. 20.1 mpg on a 500 hp diesel is not bad at all. Bottom line is I’m Very Happy Thank You Robert Brown summer home in Brookings Oregon. 20.1 mpg on a 500 hp diesel is not bad at all. Bottom line is I’m Very Happy Thank You Robert Brown More

by Robert Brown

Verified Customer

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Recommend Dealer

Yes

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Aug 14, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 13, 2025

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Employee Rating

This Is a great place every time they are very responsable and helpfull I recomend the place 100% For is great an amazing responsable and helpfull I recomend the place 100% For is great an amazing More

by SALYMUSIC

Verified Customer

Service Communication

Recommend Dealer

Yes

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Aug 13, 2025 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 12, 2025

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Employee Rating

Came in for a brake service they looked at them, said that they were good so I didn’t have to get them done. They were honest and pretty quick. I liked it. that they were good so I didn’t have to get them done. They were honest and pretty quick. I liked it. More

by kdogf250

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 12, 2025 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com