The only reason I gave it one star is because you have to
give it one star at least to post a comment.
Elk Grove Ford service center is the absolute worst! Initially I had a recall on my vehicle that I had
give it one star at least to post a comment.
Elk Grove Ford service center is the absolute worst! Initially I had a recall on my vehicle that I had to take in. When I got my vehicle back, they didn’t even put the roof racks back on properly - I had to go back into the shop and a technician came out with so much attitude and snapped it back in place.
Due to this carelessness, I realized a month later when it started raining that my roof was leaking - in the same spot the roof rack was put back on by the rude technician.
I called Elk Grove Ford right away, told them that due to this negligence, my car was soaked inside and had already started to grow mold.
They offered for me to bring it in only to say that the leak was not due to their error! The service advisor Elizabeth (Lizzy) was super RUDE! Didn’t even let me talk and kept saying that I had to come back and take the vehicle asap or they would start charging a daily storage fee. I did ask to speak the supervisor - she left a message for me to call back and then never answered or return any of my messages. I spoke to the disrespectful Elizabeth again who refused to listen and threatened to tow my car unless we pick up the vehicle.
All in all, ford Elk Grove service center first create damages to your vehicle then refuse to take responsibility and make the correction. So now I’m left with a leaking roof car that Elk Grove Ford damaged.
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by SEEMAS_PLACE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Elizabeth (Lizzy)
Mar 04, 2026 -
Elk Grove Ford responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Mar 04, 2026 -
Elk Grove Ford responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Excellent service and came on time.
Fixed the issue and very friendly staff that came to our house. Will recommend
Fixed the issue and very friendly staff that came to our house. Will recommend
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by sanchezangelicap
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2026 -
Elk Grove Ford responded
We’re delighted our team arrived promptly to fix your Ford at home and that you found everyone friendly. Thank you for recommending us and please let us know if we can help again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
For roughly 6-12 months, I have had problems getting
through to their service department (main, not quick lane). Unfortunately, I have needed things looked at that can't be handled through quick lane, b
through to their service department (main, not quick lane). Unfortunately, I have needed things looked at that can't be handled through quick lane, but even scheduling something is virtually impossible. They constantly use the AI assistant (which is a joke) or ship you online. I understand cost/benefit and gaining efficiencies, but that doesn't mean cutting off human interactions entirely. Horrible and not good business practice. You really need to take another look at your internal procedures or at the very least, hold people accountable for fulfilling customer service. There are other Ford dealerships that do answer their phone and I have no problems driving further.
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by A_CRAZY_KANISH
Verified Customer
Verified Customer
Mar 01, 2026 -
Elk Grove Ford responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Mar 01, 2026 -
Elk Grove Ford responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
The service was excellent.
They got me in immediately and got everything done in less than 1 hour.
They got me in immediately and got everything done in less than 1 hour.
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by STARKSCOLE
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2026 -
Elk Grove Ford responded
It’s great to hear your Ford Ranger received such prompt service. Cale and our team were glad to get you in immediately and complete everything in less than an hour.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Service was excellent writer was great, repair was done
in a timely manner people are friendly and polite
in a timely manner people are friendly and polite
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by 168av168
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2026 -
Elk Grove Ford responded
It’s wonderful to hear that Cale and the team completed your Ford Focus repair promptly while being friendly and polite. Thank you for your five-star rating. Let us know whenever you need assistance again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
The service and attentiveness of the staff at thr counter
as well as my service manager was extremely helpful and very informative, greatly appreciate their patience ans attention to detail!
as well as my service manager was extremely helpful and very informative, greatly appreciate their patience ans attention to detail!
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by DF
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2026 -
Elk Grove Ford responded
We appreciate you recognizing the attentiveness and patience of our counter team and Cale as your service manager. It’s great to know the attention to detail during your Ford Escape service was helpful. Thank you for sharing!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
I had an appointment.
They said it would be a max two hours and a half came back in that time and they still haven’t started it.
They said it would be a max two hours and a half came back in that time and they still haven’t started it.
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by LINDSEYJVILLA
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2026 -
Elk Grove Ford responded
Lindsey, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Feb 21, 2026 -
Elk Grove Ford responded
Lindsey, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Friendly and efficient!
Always excellent service and the work is done on the timeline that is provided when checking in.
Always excellent service and the work is done on the timeline that is provided when checking in.
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by douglropel
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2026 -
Elk Grove Ford responded
Thanks for highlighting our friendly and efficient service. We’re glad Cale and the team completed your Ford service within the promised timeline. We look forward to assisting you again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Convenient location very friendly service .
Timely services . The price for service was fair . Would recommend to others.
Timely services . The price for service was fair . Would recommend to others.
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by Cmeji60dmv
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2026 -
Elk Grove Ford responded
Thank you for highlighting our convenient location and friendly assistance from Cale and the service team. We’re glad the service on your Ford Maverick was timely and fairly priced. Your recommendation to others is greatly appreciated.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Tony the Sales Manager and Clay in Sales were great!
Finance went as expected and smoothly. I've been wanting to buy a new truck for some time now and they located a truck I could live with and buy it!
Finance went as expected and smoothly. I've been wanting to buy a new truck for some time now and they located a truck I could live with and buy it! They gave me a great deal and great service.
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by New Truck
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Sales Manager five stars!
Feb 15, 2026 -
Elk Grove Ford responded
Thank you for choosing a Ford Maverick and sharing your experience. We’re glad that Cale and our team made financing smooth and helped you find the right truck. We appreciate your trust and look forward to assisting you again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
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