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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 30

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
745 Reviews
4.5

745 Reviews

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745 Reviews of Cale Wood

March 14, 2025

Dealership Rating
Employee Rating

Very good at letting you know about what is wrong with your car and what it will cost to repair More

by RJTAFOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 14, 2025

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 13, 2025

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Employee Rating

Excellent service. My service advisor was very professional and helpful. The cashier helped me get connected with the Sunbit financial plan. More

by Jlabrie
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 14, 2025

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 13, 2025

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Employee Rating

Great people the service manager was great his name is Jason and Cale is an awesome guy More

by Tonyfarris069
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Workmanship
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Recommend Dealer
Yes
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Mar 14, 2025

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Tony, for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 13, 2025

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Excellent customer service very fast very friendly . great service being moble . Tech was very friendly . More

by DOESIGNCO
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 14, 2025

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 13, 2025

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Employee Rating

Really bad experience, poor customer service. Bought a used vehicle and after a week had to send it back to fix some issues. More

by BF1601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 16, 2025

Elk Grove Ford responded

Thank you for bringing this to our attention. We'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Mar 16, 2025

Elk Grove Ford responded

Thank you for bringing this to our attention. We'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 11, 2025

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Employee Rating

My truck was back in the shop three weeks later for a check engine light and none of the fluids were ever changed for them to resell the vehicle which puts an extra cost of 700 some odd dollars for me to More

by DADABUTT
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Service Time
Service Communication
Recommend Dealer
No
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Mar 14, 2025

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Mar 14, 2025

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 10, 2025

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Employee Rating

Excellent customer service, pricing and experience. I highly recommend Frank and Manny at Elk Grove Ford. More

by LEI0905
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Frank, Manny

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Mar 11, 2025

Elk Grove Ford responded

Thank you so much for choosing Elk Grove Ford! Please let Frank or Manny know if we can be of any more assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 08, 2025

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Great customer service and went above and beyond what I expected. I'll definitely come back. More

by gmaseba
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Workmanship
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Recommend Dealer
Yes
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Mar 08, 2025

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 07, 2025

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Friendly, professional, and walked me thru the whole process. Ensured satisfaction before receipt g my vehicle. More

by JRMODUKE319
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Wood

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Mar 07, 2025

Elk Grove Ford responded

Thank you for the kind words for our service department! look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 07, 2025

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Employee Rating

Friendly service and and was in and out of the service center for within 45 minutes for an oil change. Will be going back More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2025

Elk Grove Ford responded

Billy, Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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