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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 31

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
745 Reviews
4.5

745 Reviews

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745 Reviews of Cale Wood

March 06, 2025

Dealership Rating
Employee Rating

Mike and his team were quick, thorough, and friendly. Mike kept us informed and made sure that our questions were heard and answered without fail. I would highly recommend Elk Grove Ford to others and am More

by eh.eleven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike

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Mar 07, 2025

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 06, 2025

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Excellent, friendly and efficient! Service! Brad kept me posted on what was going on through out the process! More

by Rreese1240
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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Mar 07, 2025

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 06, 2025

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Employee Rating

The only issue I had was that once my truck was on the rack. It still took an hour to do an oil change. No tire rotation was needed. More

by Jwolfe9226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2025

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 06, 2025

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Employee Rating

Great staff and excellent service. My transaction was processed and completed within a very reasonable time, to my satisfaction. More

by ESTERLY0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Steve Hancock - Excellent

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Mar 06, 2025

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 05, 2025

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Employee Rating

The dealership has always done great work on my Ford Ranger. Ziyad Khan was very helpful in communicating with me when the brake pad issue came out. More

by scappelletti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ziyad Khan

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Mar 06, 2025

Elk Grove Ford responded

Thank you so much for your excellent service review! We are so glad that Ziyad had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 05, 2025

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Employee Rating

Easy to work with. Answers my questions thoroughly. Friendly. Talked about the info on rating my employer. More

by TPATRICKWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Prasad

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Mar 05, 2025

Elk Grove Ford responded

Thank you, Patrick, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 05, 2025

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Employee Rating

The dealership is very clean, the process of buying the car was very smooth, the salesman and the management is outstanding. More

by Zen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank

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Mar 05, 2025

Elk Grove Ford responded

Zen, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 03, 2025

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Employee Rating

When you go there for a service. They will tell you the price of the dealer recommended service. They will completely ignore the fact that the standard service exists. If you tell th More

by BMAN6513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 07, 2025

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Mar 07, 2025

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 03, 2025

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I have taken my 2021 F-350 2 times and both times they did not do what they said they would. I will never take my vehicle back to that dealer. More

by Barreraediel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 06, 2025

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Mar 06, 2025

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 02, 2025

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Employee Rating

Thank you for your service . really appreciate you guys fast and quick response about my vehicle More

by Glenfolw38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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