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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 32

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
745 Reviews
4.5

745 Reviews

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745 Reviews of Cale Wood

March 02, 2025

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Employee Rating

As always, the staff at Elk Grove Ford are the best. Great service and friendly help. More

by MNEARMAN
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Service Time
Service Communication
Recommend Dealer
Yes
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Mar 02, 2025

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 02, 2025

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Over priced service. The downtown ford is more affordable. Although I will give you credit for your fast service. More

by gvasquez35
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Workmanship
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Service Communication
Recommend Dealer
No
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Mar 05, 2025

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Mar 05, 2025

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 27, 2025

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Ziyad in the service department provided excellent customer service. He was knowledgeable about my car and gave recommendations about the services needed to keep my car running properly. Thank you ver More

by BABYPOOH
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ziyad

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Feb 28, 2025

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 27, 2025

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Employee Rating

Dosent help with no negative quituy anf rolling over money they steal u with buying a electric cat More

by ulisses854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 05, 2025

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Mar 05, 2025

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 26, 2025

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Quick to respond and the staff was helpful and answered any question I had. Definitely recommend. More

by ALVIN9186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nikhil Prasad

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Feb 26, 2025

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 25, 2025

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Excellent customer service! !! Totally satisfied with everything overall. Always recommend this place to family and friends.. More

by adelina.morales64
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Manager

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Feb 25, 2025

Elk Grove Ford responded

Hi Adelina: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 24, 2025

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The Ford Mobile Service is the best. The young man who did the work was very professional and detailed in his explanation to me. More

by RRODRIGU85
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Feb 25, 2025

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 24, 2025

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The mobile service was convenient and the tech was very polite and willing to explain what he was doing to the vehicle. He also explained the paperwork that needed to go to the DMV. More

by GAVINV
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Recommend Dealer
Yes
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Feb 24, 2025

Elk Grove Ford responded

Gavin, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 22, 2025

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Very happy and pleased with work performed. Would recommend this dealership to anyone! Did very good work👍 More

by egemery
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2025

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 20, 2025

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It was a great experience. I would recommend. It was clean and service was good More

by T.CREWS1979
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Recommend Dealer
Yes
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Feb 20, 2025

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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