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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 33

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
745 Reviews
4.5

745 Reviews

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745 Reviews of Cale Wood

February 15, 2025

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Employee Rating

Good service. Manager work with Ford to get me an extended warranty on my new transmission. More

by jelias70
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Recommend Dealer
Yes
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Feb 16, 2025

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 14, 2025

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prompt, clean, professional, they kept me informed as the service proceeded. they were prepared to deliver the vehicle once they called me. More

by willie8832
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Recommend Dealer
Yes
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Feb 16, 2025

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 12, 2025

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They were quick and polite. They did try to sell me something I didn't need but when I put my mechanic on the phone they exchanged that I didn't actually need it that it was jus More

by cokacolalover86
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Yates

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Feb 12, 2025

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 12, 2025

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Employee Rating

EXCELLENT ATTITUDE,GOOD ATTENTION,NEVER INSPECT TO HAVE WORK DONE SOON ,I WILL RECOMMEND ELGROVE FORD DEALER. More

by VIKRIDER
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: ELIZABETH

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Feb 12, 2025

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 07, 2025

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Employee Rating

Good job good people good service good performance I like how they do the work I More

by T
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don’t remember

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Feb 07, 2025

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 06, 2025

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Employee Rating

Did not fix the tire pressure, and they broke pannel behind the steering wheel. Highly disappointed despite telling them three times they did not fix it. More

by TEJASHADKE1
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Workmanship
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Service Communication
Recommend Dealer
No
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Feb 10, 2025

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Feb 10, 2025

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 06, 2025

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Great service and good customer service, they are fast getting the service done, really helpful More

by MORALES.HUBER91
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Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 07, 2025

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 05, 2025

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The best place to do it the regular maintenance on my trucks fast and same day More

by MACIASFRANCISCO68
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Recommend Dealer
Yes

Other Employees Tagged: Ali and Stephen

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Feb 05, 2025

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cale met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 04, 2025

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Service in the fleet service area for individual owners has always been poor in my experience. With an online appointment for camera replacement I was still sent to fleet service and then told “we don’t do More

by DHAUSER
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Recommend Dealer
Yes
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Feb 04, 2025

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 04, 2025

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Employee Rating

Gentleman was prompt and very professional. Every question was answered & car was handled with care More

by totny_vert
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Workmanship
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Recommend Dealer
Yes
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Feb 04, 2025

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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