They couldn’t fix my SUV but they didn’t charge me for
the part that they did install, apparently the trouble shooting that they did was having them put more and more parts in my SUV and they are not chea
the part that they did install, apparently the trouble shooting that they did was having them put more and more parts in my SUV and they are not cheap, so I just had the stop, and I’ll just have to go elsewhere.
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by Ray L.
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2025 -
Elk Grove Ford responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
The workers are great.
Front desk was able to squeeze me in right away on a Saturday. Coming from Stockton I would have to wait and have no place to go. Thank you so much
Front desk was able to squeeze me in right away on a Saturday. Coming from Stockton I would have to wait and have no place to go. Thank you so much
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by Vt
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2025 -
Elk Grove Ford responded
Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Customer service was good and was done fairly quick easy
drop off. My fluids were not topped off even though they said they top off fluid. Windshield wiper fluid is completely empty ….
drop off. My fluids were not topped off even though they said they top off fluid. Windshield wiper fluid is completely empty ….
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by christopherberman94
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2025 -
Elk Grove Ford responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
I will say that I was greatly appreciative of Mike for
letting me know that if the part was at EG Ford, then he would have it fixed that day. If not, he would let me know that it would be ordered and res
letting me know that if the part was at EG Ford, then he would have it fixed that day. If not, he would let me know that it would be ordered and reschedule me. I was fully expecting just to have the Service Manager (whoever it would have been) to tell me that they would investigate my concern, and then reschedule me. So, this was great to hear from Mike that as long as the part was in-stock, then he would get it fixed.
Also, I have say that I was thankful for Mike offering to get me a ride home instead of waiting several hours at the dealership. Which, leads me to Irene, who was the nicest person to drive me back. Irene was such a friendly person to talk to while on the drive home.
This experience has been one of the best I've had all these years of doing business with Elk Grove Ford. Keep up the great work!
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by KAWI1177
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mike Capas and Irene (unknown last name)
Feb 03, 2025 -
Elk Grove Ford responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Great service department, really pleased with Mike my
service writer. Jason the service manager I thank especially! Great service center for my Ford F-150! A very satisfied customer.
service writer. Jason the service manager I thank especially! Great service center for my Ford F-150! A very satisfied customer.
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by 440PLYMOUTH
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mike service writer, Jason Service manager
Feb 03, 2025 -
Elk Grove Ford responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Quick, informative and kept me up to date with what they
planned to do to my vehicle and when they expect to be finished.
planned to do to my vehicle and when they expect to be finished.
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by huechichang1
Verified Customer
Verified Customer
Other Employees Tagged:
Lizzy
Feb 03, 2025 -
Elk Grove Ford responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
I've bought two F-150's from Elk Grove ford.
They always treat me very well. I won't go anywhere else for to buy a new truck or get my truck serviced. My service advisor Mike was great, and real
They always treat me very well. I won't go anywhere else for to buy a new truck or get my truck serviced. My service advisor Mike was great, and really helped me out and got me up and running as quickly as they could.
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by Zach
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mike
Feb 01, 2025 -
Elk Grove Ford responded
Zach, thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Mike was extremely helpful, he is courteous and
professional. I always look for him when we bring our vehicles in for service.
professional. I always look for him when we bring our vehicles in for service.
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by CHESHIREFARM
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2025 -
Elk Grove Ford responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Very professional and quick.
I always take my explorer for service there. Never disappointed. The service department never disappoints.
I always take my explorer for service there. Never disappointed. The service department never disappoints.
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by Yvettelanausse
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2025 -
Elk Grove Ford responded
Thank you so much for your excellent review, Yvette! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Buen trabajo y muy rápido me gustó mucho que ubieran
terminado rápido gracias por su pronta respuesta de trabajo
terminado rápido gracias por su pronta respuesta de trabajo
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by alejandrococo76
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2025 -
Elk Grove Ford responded
It's great to hear that we were able to help you out, Alejandro. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
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