What is the point of making an appointment?
?? Took 3 hours and 25 minutes to get a simple oil change. I expected it to take an hour and would wait. Upon arrival for my appointment I was told t
?? Took 3 hours and 25 minutes to get a simple oil change. I expected it to take an hour and would wait. Upon arrival for my appointment I was told they are backlogged and to expect 1 1/2 hrs to 2 hrs. Two hours later truck still hadn't moved. Was told to expect it to take another 1 hr 15 min. 1 hr 40 minutes it was finally done. Staff was courteous and apologetic. That might make up for a small delay, but not for wasting most of my day.
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by 206FLYR
Verified Customer
Verified Customer
Mar 22, 2026 -
Elk Grove Ford responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Jaz was excellent, he was right on time and completed the
service in less than a half hour!
service in less than a half hour!
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by NA17
Verified Customer
Verified Customer
Mar 17, 2026 -
Elk Grove Ford responded
We’re delighted Cale was punctual and wrapped up your Ford’s service in under thirty minutes. Thank you for sharing your experience. We look forward to assisting you again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Salespeople were friendly and polite unlike another local
dealership. They greeted us with a handshake and offered water bottles while we sat down for paperwork.
dealership. They greeted us with a handshake and offered water bottles while we sat down for paperwork.
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by Ngoc
Verified Customer
Verified Customer
Other Employees Tagged:
John, Aaron
Mar 16, 2026 -
Elk Grove Ford responded
Thank you for noting Cale’s warm welcome and attentive service as you completed your paperwork. We’re glad you felt comfortable with the refreshments and hospitality. We appreciate you choosing us for your Toyota and look forward to assisting you again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Very satisfying pleasure with the service and the staff
of Elk Grove facility. All questions has been answered, and made sure I understood what the issues were.
of Elk Grove facility. All questions has been answered, and made sure I understood what the issues were.
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by Adenis504
Verified Customer
Verified Customer
Service Price Transparency
Mar 15, 2026 -
Elk Grove Ford responded
Thank you for sharing your positive experience with our service facility. We’re glad Cale and the team took the time to answer all your questions about your Lincoln and ensure you understood the repairs. We look forward to assisting you again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
xclnt service.
friendly and knowledgable and honest dialogue. My car anxiety declined from the first "good morning"
friendly and knowledgable and honest dialogue. My car anxiety declined from the first "good morning"
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by biankasolano
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2026 -
Elk Grove Ford responded
It’s great to hear that Cale and the team made you feel comfortable and informed from the very first hello. We’re pleased we could ease your car concerns during service on your Toyota Corolla. We appreciate you sharing your experience and look forward to helping you again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Service was quick, and they did the update right in my
garage. Great customer service.
garage. Great customer service.
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by Aaron
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2026 -
Elk Grove Ford responded
Thank you for highlighting how Cale and our team provided a quick F-150 Lightning update directly in your garage. We’re glad the service met your needs and welcome the chance to assist again down the road.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
I was expected to pay for repairs without anyone even
looking at my car. I left. Why can't a mechanic look at my car before you ask for payment?
looking at my car. I left. Why can't a mechanic look at my car before you ask for payment?
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by alexandratoledo7
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2026 -
Elk Grove Ford responded
Thank you for this feedback, Alexandra. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Didn't fix everything.
The driver side blindspot indicator didn't work . Now I have to bring it back in after you already had it week .
The driver side blindspot indicator didn't work . Now I have to bring it back in after you already had it week .
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by chargu19
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2026 -
Elk Grove Ford responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
I had to come back an extra time to have my work done.
James had ordered parts for my vehicle, and set them aside, when the day came to do the work, the parts were no where to be found, and the team were
James had ordered parts for my vehicle, and set them aside, when the day came to do the work, the parts were no where to be found, and the team were unaware about what was going on with my car. It took some time for the guys to figure out the situation. I appreciate James’ friendliness, and customer rapport. He worked hard to make things right , and in a timely manner. In the end all was good.
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by KRISTEN.BEALS
Verified Customer
Verified Customer
Service Price Transparency
Mar 01, 2026 -
Elk Grove Ford responded
Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad James and our team were able to help, and we hope to see you again!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
So accommodating and customer service focuses.
Sent a tech out to my house to correct my recall same day.
Sent a tech out to my house to correct my recall same day.
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by Staciehunt
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Connie
Feb 28, 2026 -
Elk Grove Ford responded
We’re glad our team could send a technician to your home the same day to address your Ford Edge recall. We’ve shared your kind words with Cale and appreciate you taking the time to let us know.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
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