Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 70

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
768 Reviews
4.5

768 Reviews

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768 Reviews of Cale Wood

April 10, 2024

Dealership Rating
Employee Rating

I want to commend Saul Reyes for his prompt and professional attitude on preparing our vehicle for what it needs, thank you Saul. More

by ARTINOBOY
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kay, fleet driver

Apr 10, 2024

Elk Grove Ford responded

Thank you for the kind words for Saul and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 09, 2024

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reply in a timely manner very professional. worked to solve the problem . easy to wi=ork with More

by BIGGAR310
Service Price Transparency
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Recommend Dealer
Yes
Apr 10, 2024

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 09, 2024

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Howdy it is very good every one is very helpful the service was great I will keep coming back More

by stormmcwilliams
Service Price Transparency
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Recommend Dealer
Yes
Apr 10, 2024

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 09, 2024

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I had problems with my 2010 truck and took it to Elk Grove Ford. Within 36 hours they got back to me with bad news. I needed a new truck. I found a truck that I liked and Trevor assisted me, with real p More

by rockpig68
Service Price Transparency
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Trevor and Matta

Apr 10, 2024

Elk Grove Ford responded

Thank you so much, Jeff, for your kind words for Trevor and Matta and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 08, 2024

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Employee Rating

I made an appointment and was seen on time and was out of there pretty quickly. I I am very happy with the service I received. Thank you!! More

by LEQUISIABUSH
Service Price Transparency
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Recommend Dealer
Yes
Apr 09, 2024

Elk Grove Ford responded

It's great to hear that Cale was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 07, 2024

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Employee Rating

Horrible experience bought a car from ford for me not to even had the car for like 3 weeks and they said that they couldn’t fix what needed to be fixed so I had to come out of pocket More

by alinabustillios
Service Price Transparency
Workmanship
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Recommend Dealer
No
Apr 11, 2024

Elk Grove Ford responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to reach you, and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 07, 2024

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Great customer service, very courteous and efficient. Was kept informed as the services were being performed. More

by GLEONG88
Service Price Transparency
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Recommend Dealer
Yes
Apr 08, 2024

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 07, 2024

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Employee Rating

Highly recommended, professionally job done, honesty, Mike and his team get parts in on time and accurate repair More

by andyt0223
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike

Apr 07, 2024

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, Andy, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 07, 2024

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Felt welcomed and greeted kindly. Took care of all things that needed to be done. More

by icehckylvr
Service Price Transparency
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Recommend Dealer
Yes
Apr 07, 2024

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 05, 2024

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Purchased vehicle and had issue with engine. Brought in for service and immediately felt like service advisor was setting me up to ensure vehicle concern would not covered by warranty. I underst More

by WALKERW88
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Apr 10, 2024

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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