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Cale Wood

Overview Reviews (768)

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Cale Wood

Cale Wood | Page 71

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5

768 Reviews

Overview Reviews (768)

4.5

768 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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768 Reviews of Cale Wood

April 05, 2024

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Very happy with their service. They text me and called me when my car was ready. Nothing but good things about it. They text me and called me when my car was ready. Nothing but good things about it. More

by JKRGARCIA

Verified Customer

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Recommend Dealer

Yes

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Apr 07, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 05, 2024

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Nick was great he made sure all my needs were met and he git my vehicle back as promised git my vehicle back as promised More

by Corney1955

Verified Customer

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Recommend Dealer

Yes

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Apr 05, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words for Nick and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 05, 2024

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Great location , excellent service , fast & affordable . ..... I highly recommend using their trustworthy mechanics team . All around efficiency ..... I highly recommend using their trustworthy mechanics team . All around efficiency More

by Michaelallen440

Verified Customer

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Recommend Dealer

Yes

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Apr 05, 2024 -

Elk Grove Ford responded

Thanks, Michael, for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 04, 2024

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Was not contacted and informed of the situation with my vehicle I had to contact them and even go there because nobody was responding to me the wrong part was ordered two times and my vehicle was there for vehicle I had to contact them and even go there because nobody was responding to me the wrong part was ordered two times and my vehicle was there for 16 days More

by 87lappleby

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Apr 08, 2024 -

Elk Grove Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 03, 2024

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Service adviser was nice and took care of the car under warranty . Would highly recommend him warranty . Would highly recommend him More

by Popabd4Pitbull12

Verified Customer

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Recommend Dealer

Yes

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Apr 03, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 02, 2024

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I brought my vehicle in because of a recall called the dealership made an appointment arrived vehicle off got a shuttle ride home driver was awesome the employees at the dealership were professional kind dealership made an appointment arrived vehicle off got a shuttle ride home driver was awesome the employees at the dealership were professional kind and courteous More

by sblmchristopher

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Recommend Dealer

Yes

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Apr 03, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 31, 2024

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Great service when there. Made online appointment and was suppose to get a call the next day. Never happened! Made online appointment and was suppose to get a call the next day. Never happened! More

by Kwall53

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: John Luna

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Mar 31, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 30, 2024

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I brought my car in for a routine check up. Service was professional and quick with no issues. Service was professional and quick with no issues. More

by BJOSAS21

Verified Customer

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Recommend Dealer

Yes

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Mar 31, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 29, 2024

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I scheduled my appointment online and got email updates. I was updated several times. When I went to the service center, they told me I went to the wrong place. Nowhere in the emails did it say specifically I was updated several times. When I went to the service center, they told me I went to the wrong place. Nowhere in the emails did it say specifically where to go. Luckily they were able to complete my repair at that service center. More

by Richevans1

Verified Customer

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Recommend Dealer

Yes

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Mar 30, 2024 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 20, 2024

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Great communication, great service. Made purchasing a vehicle hassle free. Very fair, would definitely work with them again. Made purchasing a vehicle hassle free. Very fair, would definitely work with them again. More

by ASLOAN2

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Austin, Rachel

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Mar 21, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com