Cale Wood | Page 73

Although I was told I could drop the car off the night before my 7 o’clock appointment there was no one to advise me where I should go and when I did ask someone they directed me to the wrong spot. The ne before my 7 o’clock appointment there was no one to advise me where I should go and when I did ask someone they directed me to the wrong spot. The next morning the service agent did call me just before 8 o’clock asking me again what the problem was that I was coming in for. He texted me the number where I could reach him which I did about 2:30 in the afternoon. They still had not looked at my car level on diagnosed what the problem was. He was advised that I needed to take the car home and could not leave it overnight , so they did finally get it in. The diagnosis was a bad key fob which was causing the locks to go on and off in the horn to beep on its own. It does make me question why the windows went down on their own. They further diagnosed the fact that the back up image was upside down as a bad camera . This question as well but it could be. I took the battery out of the key fob and have not had a problem since so maybe they were right More

by DERRICKMULLIN Verified Customer Verified Customer

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This ford dealership has the best customer service, quality craftsmanship. Very informative at all times. I lived 45mins away and I’m willing to make the drive to have them serviced all my fleet and pe quality craftsmanship. Very informative at all times. I lived 45mins away and I’m willing to make the drive to have them serviced all my fleet and personal vehicles. There’s 3 other ford dealerships near by but customer service is no where near Elk Grove ford. Keep up the great work, you guys have my business More

by Saovue Verified Customer Verified Customer

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Service experience was very good. Service was completed in a very timely manner. Service rep was very helpful, courteous and professional. Service was completed in a very timely manner. Service rep was very helpful, courteous and professional. More

by DERMOTG5 Verified Customer Verified Customer

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Friendly, polite & knowledgeable staff. Had my vehicle serviced for two recalls. Work was completed in a timely manner. Had my vehicle serviced for two recalls. Work was completed in a timely manner. More

by jandcmifsud Verified Customer Verified Customer

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Everything was professional and completed in a timely manner. I am very pleased with my visit. manner. I am very pleased with my visit. More

by amorjordan Verified Customer Verified Customer

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The man that helped me was wonderful. New speaker is great and window too ysy New speaker is great and window too ysy More

by Bahnsenb1 Verified Customer Verified Customer

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Service was great. Short staffed so took a little longer than normal. Service tech was awesome. Short staffed so took a little longer than normal. Service tech was awesome. More

by JCROSSC3 Verified Customer Verified Customer

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Service was awesome. Walked away with the car that I wanted brand new! David, Tony and one other person, sorry I forgot the name. I will be back for my next one! Walked away with the car that I wanted brand new! David, Tony and one other person, sorry I forgot the name. I will be back for my next one! More

by ASHLEY HAMILTON Verified Customer Verified Customer

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The service was completed in a timely fashion and staff was courteous and communicated well. was courteous and communicated well. More

by Mary Verified Customer Verified Customer

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Best dealership to have our cars serviced . We love Elk Grove Ford and their staff. We love Elk Grove Ford and their staff. More

by TXDURAN Verified Customer Verified Customer

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