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Cale Wood

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Cale Wood

Cale Wood | Page 74

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5

768 Reviews

Overview Reviews (768)

4.5

768 Reviews

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768 Reviews of Cale Wood

January 20, 2024

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Employee Rating

They serviced my car, fixed the transmission, and found a problem I didn't know about. They did a great job. problem I didn't know about. They did a great job. More

by Bill Avenell

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jan 21, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, Bill, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 20, 2024

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Ford Elk Grove did an excellent job. They we're on time. They were also very polite. I will definitely return. They we're on time. They were also very polite. I will definitely return. More

by gayleflamingo

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jan 21, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 20, 2024

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Everyone went out of their way to help take care of my car on my visit. car on my visit. More

by RANDYJONES2GO

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jan 21, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience, Randy! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 19, 2024

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So I made an appointment using the online appointment option. Clearly stated I wanted a oil change and recall service that was open. Clearly stated I would wait at the dealer for the work to be done. option. Clearly stated I wanted a oil change and recall service that was open. Clearly stated I would wait at the dealer for the work to be done. The web site touted the comfortable waiting room. Showed up exactly at 11:00 for the appointment. Service rep said since the mechanics all went to lunch at 1:00 my truck likely wouldn’t be done till three or four o’clock. I could go home and come back later in the day rather then wait. I pointed out that didn’t seem reasonable as I live 30 minutes away. After a few uncomfortable moments he said he would go see if a mechanic could start the work right away and get it done before lunch break. In the end it was done in time and I was on my home by 1:00. Oh and the comfortable waiting room was a row of uncomfortable chairs in a hallway. So the service rep did a great job in the end but what is the point of using the appointment system if it lets you make an appointment that basically is not viable? More

by MASON_WOODBURY

Verified Customer

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Jan 24, 2024 -

Elk Grove Ford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Mason, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 19, 2024

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I always have excellent customer service when I come here. I have never had an issue with any service completed on my vehicle. Everyone is friendly. here. I have never had an issue with any service completed on my vehicle. Everyone is friendly. More

by Eva

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Gianna

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Jan 21, 2024 -

Elk Grove Ford responded

Thank you, Eva! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 19, 2024

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Is everything was done correctly, the service depth was very knowledgeable, they were quick in getting me out. very knowledgeable, they were quick in getting me out. More

by ROBERTBOZZOLO001

Verified Customer

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Recommend Dealer

Yes

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Jan 21, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, Robert, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 22, 2023

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Elk Grove Ford has always given me excellent service. They have a convenient shuttle for a ride home. They have a convenient shuttle for a ride home. More

by patti.kaida

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nick, my service guy

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Dec 26, 2023 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 18, 2023

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Customer service and advisor are bad, the mechanics are slow and bad, I will not trust any dealership to ever fix my car. slow and bad, I will not trust any dealership to ever fix my car. More

by Lee

Verified Customer

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Dec 22, 2023 -

Elk Grove Ford responded

Providing a positive experience is our top priority, Lee, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

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Took 4 visits to get repairs correct and service rep was not truthful about conversations with him and was mad about previous review which he didn’t do his job and seemed to be our fault. not truthful about conversations with him and was mad about previous review which he didn’t do his job and seemed to be our fault. More

by P4434

Verified Customer

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Dec 19, 2023 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 12, 2023

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Fantastic service, was in and out in 30 minutes. Went super smooth and no issue. Went super smooth and no issue. More

by jeffmprentice

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Dec 12, 2023 -

Elk Grove Ford responded

Jeff, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com