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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 74

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
743 Reviews
4.5

743 Reviews

Write a Review

743 Reviews of Cale Wood

November 22, 2023

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Employee Rating

This was a basic 15k service. I had booked the appt. Online, ended up just needing the quick lane. They were able to fit me in. Took about 90 min. More

by CALIRE3
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Recommend Dealer
Yes
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Nov 24, 2023

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 21, 2023

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Horrible customer service, My vehicle sat in the shop for a month two times for the same warranty repair. Very poor customer service. Would not recommend. More

by cobra_2408
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Recommend Dealer
No
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Nov 25, 2023

Elk Grove Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Nov 25, 2023

Elk Grove Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 21, 2023

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Fast service and repair. Advisory keeped me inform of my truck at all times and very helpful More

by Mjnito4
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Recommend Dealer
Yes

Other Employees Tagged: Mike

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Nov 22, 2023

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 19, 2023

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I really miss the extra care that we used to recive ,like washing the car for us More

by DOUGLAS121494
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Recommend Dealer
Yes
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Nov 19, 2023

Elk Grove Ford responded

Thank you, Douglas, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 17, 2023

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I bought my truck from you and your sales team Johnny was awesome. I've always had all my services done thru you and you guys get it done quickly and and a great price every time. Your service team is cour More

by Tama34213
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Recommend Dealer
Yes
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Nov 19, 2023

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 14, 2023

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Great service and add great constant communication, gives you a great overall experience. Thank you Elk Grove Ford. More

by DBICKEL
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Recommend Dealer
Yes
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Nov 15, 2023

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 14, 2023

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Very helpful personnel and vary greatly and awesome respect for people love you're work ❤️ keep up the good work More

by mariaylole76
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Recommend Dealer
Yes
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Nov 15, 2023

Elk Grove Ford responded

Thank you so much for your excellent review, Maria! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 13, 2023

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It was quick was done within a couple hours. It's hard to schedule oil change when it shows 5% oil life left and don't know how to use my points for maintenance. More

by robert.mitchell6561
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Recommend Dealer
Yes
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Nov 13, 2023

Elk Grove Ford responded

Robert, Thanks for sharing about your experience with Elk Grove Ford. Cale and our team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 11, 2023

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The service at ford was amazing. The receptionist was very friendly with a smile. She was very helpful and patient in answering my questions. I would definitely return and recommen More

by E
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Recommend Dealer
Yes

Other Employees Tagged: The receptionist

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Nov 12, 2023

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 11, 2023

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Did a good job. Well done. Quick service. Friendly workers made the appointment stress free More

by BANGHUUNGUYEN
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Workmanship
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Recommend Dealer
Yes
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Nov 11, 2023

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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