"Went in with a strict mindset of my time frame. After..."
Went in with a strict mindset of my time frame. After being to multiple dealerships where my time was wasted, I left with a vehicle in a time manor and didn’t feel like I was just left there.
Other Employees Tagged:
"Not what we expected from the salesman"
We went shopping for a car for our son and at first we had a very good service/attention, however, once the salesman realized we were actually buying the car, he kind of put us on the side...
Our credit response was taking long and instead of sticking up with us, he decided to go help another set of clients. We ended up dealing with the credit representative and left WITHOUT our car!!!
He had said that the repairs that needed to be done could be done in an hour while we waited, but this did not happen! When he realized that, he said it could be done on Saturday, and if not Monday... When we told him the car was to be taken by our son on Sunday, he promised he would personally take the car to him ON MONDAY. Due to the way he said things, we were hopeful that the car would be ready for pick up on Saturday, and when this did not happen, he said that Monday it would be ready in the morning...
Long story short, the car was NOT ready, it ended up being ready Monday evening. We needed to check that it was ready before he took it to our son, and he was NOT there for us to come (he said it was his wedding anniversary and that we could come Tuesday at 9:30, as if we had an open schedule like him).
We ended up dealing with a bunch of other people because he was not there for us, and to make things even WORSE, he took the car all the way to Iowa City and left it WITHOUT a registration permit!!!!!
Overall, we are very DISAPPOINTED in the service we got form this seller (Andrew Ruiz), and think that probably his sales commission should be divided among all the people who ended up having his back for him to be able to make this sale.
We will definitively ask that Lithia Volkswagen is responsible for our car in case of liability.
"Bought used car last week. "
Kyler was the best salesman & was very patient while I selected car just right for me. He was very knowledgeable about all cars I was interested in.
Kyler was great to work with. He answered all questions and made it a great experience. I would recommend him to anyone in the market for a new vehicle.
I leased a brand new Jetta, that has now been in the shop 4 times for the same issue. I am currently paying for a car that I can't drive. I have attempted to get several people from different channels with VW to call me back. I am still waiting....
"They honored the ad!"
It took some negotiation, but the management did honor the ad that attracted me to the VW Jetta and brought me into the dealership. I thoroughly enjoyed working with Trey who is a very good sales rep for VW because he knows a lot about the cars and seems to truly believe in the quality of the cars. And I thank Dwayne in Finance for leading the sales team in making the deal I needed.
The only reason I deducted one point from Caleb's review is because he said everything would be ready for me to pick up the car the next day at noon, but it wasn't. He didn't ensure that all staff involved with getting the car ready were there to help Trey finalize the deal.
"Mostly good, a couple issues"
Dane Larsen was great. Friendly, knowledgeable, and patient. I would be happy to work with Dane again. I ordered a car without actually seeing it. All of the cars that I looked at in the lot included all weather mats. When I picked the car up, it had to be brought down from Minnesota, it didn’t have the all weather mats. I was disappointed by this. it also has a dent on the roof. Dane told me they will fix this. I’ve asked a couple times about how to schedule an appointment for this but haven’t heard from him regarding this.
"Dealership is not on it Toes"
The staff were all friendly, they just don't have it all together. Purchasing a new car I really felt unappreciated. When I picked up my brand new car after spending almost $30,000 I was literally handed keys and brushed off. It went down hill from their. I love my Jetta but it wasn't an easy transaction to say the least. I know not everyone experiences this at the dealership, I get that but even after taking it to Management still feel like a 2nd rate customer. He pushed it all off on the salesman who was 2 weeks out of training. It shouldn't bet that way. Very disappointed.
"Long Waits & No Gas"
We really wanted the VW Atlas R-Line we ended up with and appreciate them locating the exact vehicle we wanted at another location. We also really liked working with Quincy and Andrew since they were both very knowledgeable but the rest of the experience was disappointing. Everything seemed to take way longer than it should have to get answers on (compared to the other dealerships we were dealing with). We often found ourselves sitting at the desk for the approval to come for the price we wanted, waiting to test drive (all them seemed to have no gas so I had to put $10 in myself), waiting in line for our paperwork to be prepared, and waiting for the vehicle we did purchase to be cleaned since it wasn't ready when we got there. We also felt a little deceived in that we verbally agreed to $10,000 trade in for our vehicle then see that $9,500 was actually put on the final sheet we signed (we missed it since we assumed our verbal agreement was on there). Caleb was fast and efficient on the final paperwork which was nice. I have asked around to other friends in the area and they said they had similar experiences with this dealership in the past.
In summary, we love the vehicle we got but think that the dealership we dealt with could be better managed to make it a better buying experience.
Tim & Abby Conrad
"VW Passat "
Have been enjoying the new ride.
Andrew did a great job on the sale.
Dwayne was friendly and informative. Averaged 35 miles per gallon on first tank of gas.