Caleb White

We were in the market for a work car for my husband. We decided on a 2022 Volkswagen Passat. We purchased a warranty because we have always been warranty people. Within the 1st month the oil light came We decided on a 2022 Volkswagen Passat. We purchased a warranty because we have always been warranty people. Within the 1st month the oil light came on. We bought a quart of oil and added it. It happened again a week or so later. We brought it in and it was decided that the whole engine would have to be torn apart and b/c it was loss of oil, it was one of two things not covered in our warranty. Robert and the whole Joe Machens Volkswagen team did everything they could to help us out. They listened to our concerns and offered to buy the car back from us. This is unheard of in this industry as we are serial car buyers. We managed to leave there with another 2022 Passat and the same monthly payment we had before. We would certainly buy from this company again and I have every confidence that if something goes wrong, they will make sure to make it right no matter what. Thank you so much to all of you for your professionalism and understanding. You’ve gained a customer for life. More

by luvmy3brats91 Verified Customer Verified Customer

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Went in for an oil change. I was in and out in 15mins. They also fixed my tire for no extra cost. Asked him some questions that I had. He was very honest about some parts that I was in and out in 15mins. They also fixed my tire for no extra cost. Asked him some questions that I had. He was very honest about some parts that did not need to be changed yet! Very professional and knowledgeable! They have a good team at Joe Machens Volkswagen service! More

by RSTROUD1 Verified Customer Verified Customer

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David Arnold made the process easy and enjoyable when purchasing our 2025 Atlas. The whole staff at Joe Machens Volkswagen was top notch. Family friendly atmosphere and no pressuring you into buying some purchasing our 2025 Atlas. The whole staff at Joe Machens Volkswagen was top notch. Family friendly atmosphere and no pressuring you into buying something. Overall awesome experience! More

by Carli Carmack Verified Customer Verified Customer

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Very good experience. Super easy to work with. Would definitely buy another car from Anthony and Volkswagen Super easy to work with. Would definitely buy another car from Anthony and Volkswagen More

by mookee75 Verified Customer Verified Customer

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Easy process from start to finish this the 3 car we have bought from them! Caleb was also so helpful! bought from them! Caleb was also so helpful! More

by Cody/sheri Verified Customer Verified Customer

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Randall was very patient and understanding throughout the entire process. This was our first time actually shopping for a car instead of being pressured into buying one. Everyone at the dealership was very p entire process. This was our first time actually shopping for a car instead of being pressured into buying one. Everyone at the dealership was very patient kind and friendly. Will be returning soon to purchase a truck More

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Anthony was great to work with, explained & showed me how to work all the bells & whistles on the van. to work all the bells & whistles on the van. More

by dawnb02 Verified Customer Verified Customer

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This has been the easiest buying experience and we felt genuinely cared for by both David and Caleb genuinely cared for by both David and Caleb More

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Great dealership! My favorite dealership of Machens is Volkswagon. No run around and great support after purchase. My favorite dealership of Machens is Volkswagon. No run around and great support after purchase. More

by jdm7892003 Verified Customer Verified Customer

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I had a great experience finding a vehicle and didn’t expect to buy anything but I had a great experience with getting into my new vehicle expect to buy anything but I had a great experience with getting into my new vehicle More

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