Caleb Wight | Page 4

We were ignored when we came to pickup our vehicle. Someone came walking through and also ignored us at first. Then he appeared to have thought he should stop. He handed us the work order. We were disc Someone came walking through and also ignored us at first. Then he appeared to have thought he should stop. He handed us the work order. We were discussing amongst ourselves and he didn't even try to explain anything to us. The front driver's door still rattles even though he 'said' it had been fixed. They also looked at the lift gate and said is was just out of alignment. I feel like it slams louder now than before. They also somehow got grease on a new blanket that was in the back hatch. I am disappointed to say the least and will share our experience with anyone that says they will be doing business with Rockland Ford. More

by CLAUDIAWIGGIN Verified Customer Verified Customer

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What I didn't like was on the points inspection they said I needed an air filter but didn't tell me. I then had to wait 2 weeks for an appointment to put it in. I was very unhappy. I had the Lincoln Points t I needed an air filter but didn't tell me. I then had to wait 2 weeks for an appointment to put it in. I was very unhappy. I had the Lincoln Points to replace it. More

by JEEPYAMAHASTEVE Verified Customer Verified Customer

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I was reluctant at first to approach Key Ford about replacing the transmission , but my wife said please let’s try Key. Replacing the transmission is a good size job and also expensive. I was a little replacing the transmission , but my wife said please let’s try Key. Replacing the transmission is a good size job and also expensive. I was a little upset that Ford didn’t help with the cost but that’s another story. Key was true to their word on schedule and very close to the estimate Thanks Key great job. More

by wayne.r.ward Verified Customer Verified Customer

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Really poor quality service. Poor communication. Our truck sat for 4 weeks without any communication from Key Ford. We called multiple times, finally my mother in law went over i Poor communication. Our truck sat for 4 weeks without any communication from Key Ford. We called multiple times, finally my mother in law went over in person to get it sorted. They charged us and told us the truck was fixed only to have the issue come back the very next time the truck was driven. We pay for an extended warranty that is not being upheld. The business is shady from the sales side to the service side. I will never use Key Ford again. More

by sierrarosefitness121 Verified Customer Verified Customer

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They address the problem after my car had been there for service and made it right. service and made it right. More

by AFSPRAGUE Verified Customer Verified Customer

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I was extremely pleased with the service and how clean the whole place of business looked. the whole place of business looked. More

by lflibby69 Verified Customer Verified Customer

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Sales department went out of there way when we wanted to purchase a used car ended buying it wife was very happy want to buy a maverick hybrid if they can find one if not will probably order one purchase a used car ended buying it wife was very happy want to buy a maverick hybrid if they can find one if not will probably order one More

by rusty.fales Verified Customer Verified Customer

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I purchased a Bronco Sport from Key Ford in midcoast Maine. At that time, I was told I’d need to return the following Wednesday for a recall service. I arrived for the appointment only to be told it had Maine. At that time, I was told I’d need to return the following Wednesday for a recall service. I arrived for the appointment only to be told it hadn’t been scheduled—despite them clearly stating otherwise. No apology, just “don’t worry about it.” Less than a week later, the service engine light came on and I had a flat tire. Again—this is a car I just bought, from a dealership. I booked another appointment. I sat in the waiting area for over two hours with no updates. When I finally asked, I was brushed off. I had to ask a second employee for any information. They did the recall—the one they had told me not to worry about—but didn’t figure out why the service engine light was on or the tire issue, the reason I was there. A few days later, the engine light came back on. I scheduled a third appointment. I clearly stated the engine light was on and a tire was flat. End of the day, I get a call: “Did you know your tire pressure is low?” Yes. That’s why the appointment was made. They charged me to fix the flat (again: just bought the car), and claimed the engine light was resolved. The next day on my way to work, the engine light came back on. That’s now four times I’ve had to bring in this car. At this point, I asked to speak to a manager. I explained the entire situation and how the way I was being treated had become completely unacceptable. Two hours later, I received a call—not with accountability, but with a question: “Did you fill the car up while it was running?” The question wasn’t just condescending—it felt deliberately dismissive and absurd given everything I’d already explained. I’ve now brought in this car four times in around five weeks, and the question is whether I know how to use a gas pump? I asked to escalate further. I was connected with someone claiming to be involved, but with zero authority—and who, as it turns out, did absolutely nothing. Hours later, the service department finally called me back. Their proposed solution? They’d like to use my car to give other people rides—“to see if the light comes back on.” But don’t worry—they generously offered to cover the gas. I’d just have to take the extra miles on my vehicle. As if that were a favor. No clarity on a fix. Just repeated deflection and patronizing responses. When I reminded them this isn’t about how many times I’ve had to come in, but about the fact that I bought a malfunctioning car from their lot, the response was more repetition, more blame-shifting. I’ve never been treated with such passive hostility at a dealership. Every step of this has involved dismissiveness, delays, and subtle but consistent undertones of being treated differently—less credibly—than other customers in the room. I’ll let you draw your own conclusions as to why. This has gone beyond poor service. If this dealership’s goal was to make me feel like a problem, they’ve succeeded. If you’re considering purchasing a vehicle here, please be extremely cautious. They will sell you a lemon, refuse to take accountability, and make you feel like you’re imagining the issues. Will be posting this review tomorrow. More

by keegan.lyle Verified Customer Verified Customer

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Great service as usual this past Friday. Thanks for always taking care of me. Love my F150 Lariat and will likely buy our next vehicle at Key Ford because of the service. Thanks for always taking care of me. Love my F150 Lariat and will likely buy our next vehicle at Key Ford because of the service. More

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The service has been less than mediocre last few times. Not going back ever for purchase or service. I am going elsewhere Not going back ever for purchase or service. I am going elsewhere More

by TROY53 Verified Customer Verified Customer

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