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Caleb Wight
98 Reviews
98 Reviews
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98 Reviews of Caleb Wight
Verified Customer
July 31, 2025
We were ignored when we came to pickup our vehicle. Someone came walking through and also ignored us at first. Then he appeared to have thought he should stop. He handed us the work order. We were disc Someone came walking through and also ignored us at first. Then he appeared to have thought he should stop. He handed us the work order. We were discussing amongst ourselves and he didn't even try to explain anything to us. The front driver's door still rattles even though he 'said' it had been fixed. They also looked at the lift gate and said is was just out of alignment. I feel like it slams louder now than before. They also somehow got grease on a new blanket that was in the back hatch. I am disappointed to say the least and will share our experience with anyone that says they will be doing business with Rockland Ford. More
by CLAUDIAWIGGIN
Other Employees Tagged: Caleb Wight
July 27, 2025
What I didn't like was on the points inspection they said I needed an air filter but didn't tell me. I then had to wait 2 weeks for an appointment to put it in. I was very unhappy. I had the Lincoln Points t I needed an air filter but didn't tell me. I then had to wait 2 weeks for an appointment to put it in. I was very unhappy. I had the Lincoln Points to replace it. More
by JEEPYAMAHASTEVE
Other Employees Tagged: Chris Gamage
July 19, 2025
I was reluctant at first to approach Key Ford about replacing the transmission , but my wife said please let’s try Key. Replacing the transmission is a good size job and also expensive. I was a little replacing the transmission , but my wife said please let’s try Key. Replacing the transmission is a good size job and also expensive. I was a little upset that Ford didn’t help with the cost but that’s another story. Key was true to their word on schedule and very close to the estimate Thanks Key great job. More
by wayne.r.ward
Other Employees Tagged: Chris Gamage, Not sure of the names but all were very polite and easy to talk with
July 17, 2025
Really poor quality service. Poor communication. Our truck sat for 4 weeks without any communication from Key Ford. We called multiple times, finally my mother in law went over i Poor communication. Our truck sat for 4 weeks without any communication from Key Ford. We called multiple times, finally my mother in law went over in person to get it sorted. They charged us and told us the truck was fixed only to have the issue come back the very next time the truck was driven. We pay for an extended warranty that is not being upheld. The business is shady from the sales side to the service side. I will never use Key Ford again. More
by sierrarosefitness121
Other Employees Tagged: Jesse Hallock
July 09, 2025
I was extremely pleased with the service and how clean the whole place of business looked. the whole place of business looked. More
by lflibby69
Other Employees Tagged: Jesse Hallock, Seth Batty, Claire Eugley , Chris Gamage, Tyler Green
June 18, 2025
Sales department went out of there way when we wanted to purchase a used car ended buying it wife was very happy want to buy a maverick hybrid if they can find one if not will probably order one purchase a used car ended buying it wife was very happy want to buy a maverick hybrid if they can find one if not will probably order one More
by rusty.fales
June 09, 2025
I purchased a Bronco Sport from Key Ford in midcoast Maine. At that time, I was told I’d need to return the following Wednesday for a recall service. I arrived for the appointment only to be told it had Maine. At that time, I was told I’d need to return the following Wednesday for a recall service. I arrived for the appointment only to be told it hadn’t been scheduled—despite them clearly stating otherwise. No apology, just “don’t worry about it.” Less than a week later, the service engine light came on and I had a flat tire. Again—this is a car I just bought, from a dealership. I booked another appointment. I sat in the waiting area for over two hours with no updates. When I finally asked, I was brushed off. I had to ask a second employee for any information. They did the recall—the one they had told me not to worry about—but didn’t figure out why the service engine light was on or the tire issue, the reason I was there. A few days later, the engine light came back on. I scheduled a third appointment. I clearly stated the engine light was on and a tire was flat. End of the day, I get a call: “Did you know your tire pressure is low?” Yes. That’s why the appointment was made. They charged me to fix the flat (again: just bought the car), and claimed the engine light was resolved. The next day on my way to work, the engine light came back on. That’s now four times I’ve had to bring in this car. At this point, I asked to speak to a manager. I explained the entire situation and how the way I was being treated had become completely unacceptable. Two hours later, I received a call—not with accountability, but with a question: “Did you fill the car up while it was running?” The question wasn’t just condescending—it felt deliberately dismissive and absurd given everything I’d already explained. I’ve now brought in this car four times in around five weeks, and the question is whether I know how to use a gas pump? I asked to escalate further. I was connected with someone claiming to be involved, but with zero authority—and who, as it turns out, did absolutely nothing. Hours later, the service department finally called me back. Their proposed solution? They’d like to use my car to give other people rides—“to see if the light comes back on.” But don’t worry—they generously offered to cover the gas. I’d just have to take the extra miles on my vehicle. As if that were a favor. No clarity on a fix. Just repeated deflection and patronizing responses. When I reminded them this isn’t about how many times I’ve had to come in, but about the fact that I bought a malfunctioning car from their lot, the response was more repetition, more blame-shifting. I’ve never been treated with such passive hostility at a dealership. Every step of this has involved dismissiveness, delays, and subtle but consistent undertones of being treated differently—less credibly—than other customers in the room. I’ll let you draw your own conclusions as to why. This has gone beyond poor service. If this dealership’s goal was to make me feel like a problem, they’ve succeeded. If you’re considering purchasing a vehicle here, please be extremely cautious. They will sell you a lemon, refuse to take accountability, and make you feel like you’re imagining the issues. Will be posting this review tomorrow. More
by keegan.lyle
Other Employees Tagged: Jesse Hallock
