Calvin Jeong | Page 18

My appointment was for scheduled oil change and the 15000 miles maintenance. The appointment took longer than anticipated because the service person forgot to let me know that the car was ready. After four h miles maintenance. The appointment took longer than anticipated because the service person forgot to let me know that the car was ready. After four hours I went to look for him an found him chatting with other employees, he said he meant to call me to advise me that the work was done, not good! As part of the 15000 miles maintenance, the offered a complimentary car wash, who ever did the work did not do a thorough job and missed a lot of spots, improvements are needed to your daily operations. More

by CCASTRO401 Verified Customer Verified Customer

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I was asked if I wanted a car wash with my appt! I said yes, however, there was no car wash when I arrived to pick up my car I said yes, however, there was no car wash when I arrived to pick up my car More

by Chanowens Verified Customer Verified Customer

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The new service area made it super easy to get in and out and the service personnel are top notch. and the service personnel are top notch. More

by tropreg Verified Customer Verified Customer

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The service department is very efficient and does their best to get your car's work completed as quickly as possible. best to get your car's work completed as quickly as possible. More

by Gina Verified Customer Verified Customer

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Car was brought in and covered under my Hyundai Wrap around Warranty, which was purchased at the time vehicle was purchased. During first visit, vehicle was diagnosed. On second visit vehicle was repai around Warranty, which was purchased at the time vehicle was purchased. During first visit, vehicle was diagnosed. On second visit vehicle was repaired, after parts arrived. Service people were very helpful, and courteous during each visit. only problem was that during each visit, the service people promised to call when vehicle was ready for pickup, which they failed to do. More

by espzto Verified Customer Verified Customer

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Always took in our Santa Fe to get serviced here and never had an issue. After having great service over the years, we decided to buy another vehicle from them. Recently our Santa Fe started to make a w never had an issue. After having great service over the years, we decided to buy another vehicle from them. Recently our Santa Fe started to make a weird noise so we took it in to get diagnosed. Was called and told that the motor needed to be replaced and was told that it was our fault for not having it serviced, which is not true. All service has been done there and they have the records. When I mentioned this to the service department rep, I was told that the Santa Fe wasn't done as often as it should have. Hmmm, I took it in every 4-5k miles and had everything that was recommended done according the mileage on our vehicle, but even with their own recommended mileage service it was our fault? It was only 7 years old, with 76k miles and now the engine needs to be replaced for $11k. When I mentioned the warranty I got every excuse thrown at me and that I need to pay out of pocket. I have lost their trust and unfortunately will no longer buy from here. More

by ASeriesOfUnfortunateEvents Verified Customer Verified Customer

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South Bay Hyundai has always been great. They've always taken great care of me and helped me with any and all concerns. They've always taken great care of me and helped me with any and all concerns. More

by phillip.paik Verified Customer Verified Customer

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I like the remodel. Easer to transit in and out. I do feel more parking is needed Easer to transit in and out. I do feel more parking is needed More

by BRUCE.ALBERT44 Verified Customer Verified Customer

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I had a wonderful expeirence while getting my car serviced. The staff was friendly and helpful, and the amenities while waiting were great. I highly reccomend the car and the service! serviced. The staff was friendly and helpful, and the amenities while waiting were great. I highly reccomend the car and the service! More

by tcwhittley Verified Customer Verified Customer

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Service department is why I buy Hyundai vehicles. I have owned 3, and so has my son and his wife. I have owned 3, and so has my son and his wife. More

by combsar Verified Customer Verified Customer

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