Jack Kim

South Bay Hyundai responded

Thank you for making South Bay Hyundai your first choice for service! Taking care of one vehicle is great, but earning that level of trust with two means even more to our team. We truly appreciate you continuing to bring both vehicles to us and for taking the time to share your experience. We look forward to keeping them both in good hands!

South Bay Hyundai responded

Thank you for the great shout-out! We’re glad Jack made the whole visit easy by taking care of things quickly and keeping communication clear along the way. Fast service is great, but having someone who is also kind and attentive makes the experience that much better. We’ll be sure Jack sees your kind words. We truly appreciate you trusting our team with your vehicle and taking the time to share your experience!

South Bay Hyundai responded

We’re sorry that your vehicle has been in our service department for a week without the work being completed or a meaningful update being provided. We understand how frustrating it is to be left waiting without knowing the status of your vehicle or when you can expect it to be finished. You should not have to repeatedly reach out just to get an update. Your concerns regarding the delay and lack of communication have been shared with our management team for review. We appreciate you sharing your experience.

South Bay Hyundai responded

We’re sorry to hear about the concerns you encountered after your service visit. We also understand your frustration that the credit card fee was not brought to your attention before you completed the payment. Your feedback regarding the payment disclosure, tire pressure, and overall service experience has been shared with our management team for review.

South Bay Hyundai responded

We’re very sorry to hear about the experience you described. We understand how upsetting it would be to bring in a vehicle and leave feeling that the situation was not properly resolved. We also regret that you made multiple requests to speak with Calvin and did not receive the follow-up you were expecting. Your concerns regarding the vehicle damage, repair quality, communication, and escalation process have been shared with our upper management team for review. We appreciate you letting us know.

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad Jack Kim was so helpful, communicated well, and stayed on top of your repair with follow-up along the way. It’s also great to hear that your positive experience started from the moment you arrived, with our office staff helping make you feel welcome. We truly appreciate you recognizing the entire team and taking the time to share your feedback!

South Bay Hyundai responded

Thank you for sharing such a wonderful review! We’re glad our team made your service visit feel welcoming and professional from start to finish. Clear communication and keeping you informed are a big part of providing a service experience you can feel confident about, so it’s great to hear that stood out. We truly appreciate you choosing South Bay Hyundai and taking the time to recognize the team’s attention to detail. We look forward to taking care of you again!

South Bay Hyundai responded

Thank you for the feedback! We’re glad you were satisfied with the service overall, and we appreciate you being candid about the wait time. We understand how frustrating it can be when a visit takes longer than expected, especially when you’ve planned around a certain timeframe. We’ll continue working to make the process as efficient as possible while still giving your vehicle the attention it needs. Thank you for choosing us!

South Bay Hyundai responded

We’re sorry to hear that you felt your concerns were not addressed when you needed assistance. We also understand your frustration with being charged more than you expected. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and apologize for the frustration.

South Bay Hyundai responded

Thank you for the kind words! We’re especially glad Jack made such a positive impression. His commitment to making sure customers feel comfortable, informed, and well taken care of is something we truly value. We’ll be sure to share your recognition with him. We appreciate your trust and are grateful you chose us!