Sevice department wouldn't even diagnose the issue with
my car. Zero stars. I won't be back, ever.
my car. Zero stars. I won't be back, ever.
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by SHAWN
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2024 -
South Bay Hyundai responded
We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.
Friendly people and the waiting area was nice and clean.
Will definitely come back for my services here.
Will definitely come back for my services here.
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by amalia.gonzalez23
Verified Customer
Verified Customer
Service Price Transparency
Jan 24, 2024 -
South Bay Hyundai responded
Thank you for your business and posting a review. We're happy to read about your great experience in our service department. We'll be sure to pass on your kind words to Jack and Calvin. Please let us know if there's anything else we can do for you. We look forward to working with you in the future!
Yes I would, Calvin is a excellent manager.
He keeps hi excellent team sharp. I drive the extra mile to go there.
He keeps hi excellent team sharp. I drive the extra mile to go there.
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by deeanero
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dylan & Eddie Estrada
Jan 18, 2024 -
South Bay Hyundai responded
This is such a wonderful review and recommendation! Customer service is vital and we are so pleased that our team has exceeded your expectations! Please let us know if there is anything more that you need and thank you for being a loyal customer.
Eddie was a top notch salesperson.
Glad we talked to him on the phone and went to visit him in person
Glad we talked to him on the phone and went to visit him in person
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by jh.kevin.choi
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2024 -
South Bay Hyundai responded
Thank you for your great review and for spreading the word! All of us at South Bay Hyundai are happy to help! Please don't hesitate to call with any other questions. We'll let Eddie know about the great job that he did.
Andy and Kei are the absolute best!
They go above and beyond to make sure that the customer leaves happy.
They go above and beyond to make sure that the customer leaves happy.
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by mld0514
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Deon Joseph
Jan 18, 2024 -
South Bay Hyundai responded
Thank you for taking the time to leave us a comment on your experience with Kei and Andy. It's always a pleasure to hear how our staff was able to help a customer feel happy. If there is anything you need please let us know
Super friendly staff.
Knowledgeable and quick to answer any questions I had about service timing and recommendations.
Knowledgeable and quick to answer any questions I had about service timing and recommendations.
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by SpiderSFB
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2024 -
South Bay Hyundai responded
We appreciate your positive review of your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
The service department needs a new name, because they
certainly aren't in the business of providing service. I first tried to contact them about my recall in mid-November; nobody answered the phone and
certainly aren't in the business of providing service. I first tried to contact them about my recall in mid-November; nobody answered the phone and they never answered my detailed voicemail. A couple weeks later I tried calling again, nobody answered again, and this time I couldn't leave a message because the voicemail inbox was full - so I sent an email, which was once again ignored. On Monday, December 18 I made an online appointment to have the work done on Friday, December 22; when I brought my car in they told me they didn't have the needed part and it would take 2-3 business days to get it. They said they'd call me when it came in but they didn't. After two weeks of waiting I called and miraculously someone answered. I explained the situation and was transferred to the parts department, and after being put on hold for quite some time I learned they'd had part for over a week. I made another online appointment and finally, about two months after beginning this ridiculous effort, I was able to get the recall work done. I sincerely hope there aren't any more recalls because I never want to deal with them again.
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by denny321
Verified Customer
Verified Customer
Jan 17, 2024 -
South Bay Hyundai responded
We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark on several levels. Thank you for letting us know, we appreciate the feedback.
South Bay Hyundai is great.
Great service, communication and customer service. I am never worried about my car in their care.
Great service, communication and customer service. I am never worried about my car in their care.
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by phillip.paik
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
South Bay Hyundai responded
Thank you for your excellent review; we are happy to pass along your comments to Jack, Calvin and the team here at South Bay Hyundai! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The employee was friendly and let me know he would be
right with me. I was there for a recall. He explained the recall and advised me how long it would take. He offered me a shuttle back to work. My ove
right with me. I was there for a recall. He explained the recall and advised me how long it would take. He offered me a shuttle back to work. My overall experience was wonderful!
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by dani4x4
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
South Bay Hyundai responded
Thank you for writing a such a fantastic review! We are so happy to hear about your experience and thank you for giving us the opportunity to serve you. Please let us know if you have any other questions.
Very friendly and the waiting area is clean.
And the service was completed quickly and the car was washed cleanly.
And the service was completed quickly and the car was washed cleanly.
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by jeongim
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
South Bay Hyundai responded
Thank you for your business and posting such an excellent review and recommendation. We're happy to read about your great experience and will be sure to pass on your kind words to Jack, Calvin and the team. Please let us know if there's anything else we can do for you.
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13 yrs, 5 mos
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