Calvin McIlwain

Calvin provided a professional, friendly and knowledgeable sales experience. He kept us informed while the vehicle was in transit and stayed on top of things. He also was extremely helpful in e knowledgeable sales experience. He kept us informed while the vehicle was in transit and stayed on top of things. He also was extremely helpful in explaining the functions of the vehicle, and did a very good job following up after the sale. We found the negotiations amicable until we were informed that the $659 sealant had been applied to the auto, even though I had specifically asked that it not be applied. When "Ron" , the person that negotiated the selling price got involved, the buying experience took a less than pleasant turn. It's common knowledge that the dealer has the upper hand in negotiations, due to supply chain issues, etc. We accept that. However, Ron seemed to take specific pleasure in rubbing our noses in it and make sure we were aware that he held all of the cards. Frankly, he pissed us off. Calvin had us feeling very good about the purchasing the vehicle until Ron got involved. When spending that much money, a customer should be given more respect and be made to feel good about their purchase rather than drag the buying experience down. Someone should give Ron a hug or something. He seems to have people issues. More

by DAVEWEHL Verified Customer Verified Customer

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We always have had great experiences with Randy Rogers and all the staff at palmens. I would rate all the staff at palmens 5 stars. and all the staff at palmens. I would rate all the staff at palmens 5 stars. More

by ykirby Verified Customer Verified Customer

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Very clean facility, friendly staff, and excellent parts department storefront. Service completed work on my truck in timely manner. All things considered, sales has a good amount of inventory compared to o department storefront. Service completed work on my truck in timely manner. All things considered, sales has a good amount of inventory compared to other stores at this time. More

by TJ165 Verified Customer Verified Customer

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Very happy and pleased with the purchase of our new truck, sales personnel, and financial support really professional over all we highly recommend this dealership. truck, sales personnel, and financial support really professional over all we highly recommend this dealership. More

by Openmeadowrojas Verified Customer Verified Customer

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Great team!! I was treated so well and love my new truck! I will highly recommend anyone who is looking to purchase a vehicle .. awesome care and help! I will highly recommend anyone who is looking to purchase a vehicle .. awesome care and help! More

by Kirch0927 Verified Customer Verified Customer

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Great place to buy a vehicle Calvin was nice and helpful. The process for buying the jeep was straight and simple. Jeep wave program was nice to have as well. The process for buying the jeep was straight and simple. Jeep wave program was nice to have as well. More

by THOMASAVEENSTRA Verified Customer Verified Customer

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We recently purchased a used Wrangler from Palmen and couldn’t be more pleased with the whole experience. Calvin was great to work with and did an amazing job of communicating. We would highly recommend couldn’t be more pleased with the whole experience. Calvin was great to work with and did an amazing job of communicating. We would highly recommend Palmen and Calvin to anyone in the market for a new vehicle. Thanks! More

by Mark C Verified Customer Verified Customer

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Everything was very clean. Calvin was amazing and did a great job helping me purchase my jeep. He is the sole reason i’ll be back and will only bring my business to Palmen. Thank you. great job helping me purchase my jeep. He is the sole reason i’ll be back and will only bring my business to Palmen. Thank you. More

by cao13 Verified Customer Verified Customer

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Calvin worked with us to and sure we got the truck we wanted. He answered all our questions. He helped us understand the paper work. We talked like we were friends. I have told people where we got our tr wanted. He answered all our questions. He helped us understand the paper work. We talked like we were friends. I have told people where we got our truck and who worked with us. Calvin did an awesome job. Thank you. More

by aquabluediamond Verified Customer Verified Customer

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started off okay with the sale managerhe turned me over started off okay with the sale manager he turned me over to a saleman salesman went missing for 24hr. in the middle of our transaction in his absen started off okay with the sale manager he turned me over to a saleman salesman went missing for 24hr. in the middle of our transaction in his absence, I purchased elsewhere More

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